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All Journal Al-Qanun: Jurnal Pemikiran dan Pembaharuan Hukum Islam Jurnal Al-Iqtishad Journal of Management and Business Innovations Oeconomicus Journal of Economics El-Qist : Journal of Islamic Economics and Business (JIEB) GUYUB: Journal of Community Engagement JURNAL KEISLAMAN Al-Wajih: The Journal of Islamic Studies
Abdul Hakim
Fakultas Syariah IAIN Sunan Ampel Surabaya
Religion Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Social Sciences Other

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UNDERSTANDING DONOR LOYALTY IN THE DIGITAL WAQF ECOSYSTEM: EXPLORING TRUST FORMATION AND PERCEIVED SOCIAL IMPACT IN ISLAMIC SOCIAL FINANCE Abdul Hakim; Atok Syihabuddin
Jurnal Al-Iqtishad Vol. 22 No. 1 (2026): June 2026
Publisher : Faculty of Economic and Social Science, Universitas Islam Negeri Sultan Syarif Kasim

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Abstract

The rapid growth of digital technology has transformed the landscape of Islamic social finance, particularly in the management and distribution of waqf funds. While digital platforms have improved accessibility, efficiency, and transparency, sustaining donor participation remains a critical challenge for waqf institutions. This study employed a qualitative exploratory approach using a single-case study design. Data were collected through in-depth interviews with waqf donors and institutional managers, supported by observations and document analysis. The data were analyzed using thematic analysis to identify recurring patterns and relationships among key concepts. The findings reveal that digital transparency serves as the primary foundation for trust formation. Transparent financial reporting, accessible program information, visual documentation, and responsive digital communication enhance donors' confidence in the institution. Furthermore, perceived social impact emerged as a crucial factor in strengthening emotional attachment and long-term commitment. Donors were more likely to remain loyal when they perceived that their waqf contributions generated tangible and sustainable social benefits. The study also found that donor loyalty develops through a sequential process linking digital transparency, trust, perceived social impact, emotional attachment, and sustainable participation. This study contributes to the Islamic social finance literature by extending Trust Theory into the context of digital waqf and proposing a conceptual model that explains the formation of donor loyalty.
Co-Authors Achmad Room Fitrianto Ahmadun Najah Anisa Solikhawati Atok Syihabuddin Diah Ayu Mulyaningsih Faridatus Shobiyah Fatimala Nur Fauzi Layyinah Layyinah Lian Fuad Luthfiyah Syafa Faizzah Mas Adah Maziyah Mazza Basya Nurul Lathifah Siti Musfiqoh Umi Chabibah Utami Silfia Ayu, Betty Warda Lutfiah Zainul Alim