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All Journal Jurnal Peluang Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan Al Khawarizmi: Jurnal Pendidikan dan Pembelajaran Matematika Jurnal Daya Matematis JOURNAL OF EDUCATION SCIENCE Unes Law Review MANAGERIA: Jurnal Manajemen Pendidikan Islam DIDAKTIKA : Jurnal Kependidikan Jurnal Geuthee Journal of Law, Administration, and Social Science JANITA
M Hasbi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Journal : MANAGERIA: Jurnal Manajemen Pendidikan Islam

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Pengaruh Kualitas Pelayanan Administrasi terhadap Kepuasan Peserta Didik di MTs Negeri 1 Model Palembang Hasbi, M
MANAGERIA: Jurnal Manajemen Pendidikan Islam Vol 3 No 1 (2018)
Publisher : Prodi Manajemen Pendidikan Islam FITK UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.107 KB) | DOI: 10.14421/manageria.2018.31-05

Abstract

This research examines the influence of the administration service quality toward students’ satisfaction in Islamic Junior High School 1 Model Palembang. This research includes the total population of 283 students of grade VIII. Therefore, based on Slovin formula, there are 74 students involved as the research samples. The data is analysed using quantitative method namely doubled linear regression. Meanwhile, the testing stages include classical assumption (Multicolinearity, heteroskedatisidas, and normality testing). In classical assumption test, multicolinearity free regression model appears while heteroskedatisidas does not occur. It is mormally distributed. Therefore, based on the classical assumption, the doubled linear regression can be utilized in this research. The result shows that the regression is Y = 9.961 + (-0.065) X1+ 0.152 X2 + 0.074 X3+ 0.459 X4 + 0.000 X5, and Fcount = 4,283 sig 0,002 < 0,05. Therefore it can be understood that the quality of the administration service which includes physical evidence, assurance, emphaty, excellence, and responsiveness clearly influences students’ satisfaction in which the emphaty (X4) serves as the highest contributing factors with t count= 0,410 sig 0,00 < 0,05.
Co-Authors A, Arisal Annisa Dewi Azmi Fendri Budijono, Budijono Dedi Fernandes Saragih Dewinta Nulan Putri Dian Saputra Dwi Fadhiliani Hayaturrahmi, Salma khairul Umam Khairul Umam Lilis Elizabet M Ikhsan Magfirah, Nurul Mirna ZK Murnia Suri Nazira Nurmala Putri, Febriyani Rabial Kanada, Rabial Rifa Nabillah RM Bambang S Sari, Selvi Irta Satriani Satriani Suhartati Suhartati Suhartati Suhartati Sulis Kurniawati Sulistiawati, Eka Suryawati Suryawati Suryawati Suryawati Usman .