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All Journal International Journal of Public Health Science (IJPHS) International Journal of Evaluation and Research in Education (IJERE) Jurnal Psikologi Humanitas: Indonesian Psychological Journal Journal of Educational, Health and Community Psychology Empathy : Jurnal Fakultas Psikologi Persona: Jurnal Psikologi Indonesia Jurnal Psikologi Jurnal Sains Psikologi MEDIAPSI Jurnal Bimbingan dan Konseling Ar-Rahman JURNAL DIVERSITA Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Psychology, Evaluation, and Technology in Educational Research Psikostudia : Jurnal Psikologi Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Al-Isyraq: Jurnal Bimbingan, Penyuluhan, dan Konseling Islam Jurnal Ipteks Terapan : research of applied science and education Psycho Idea
Herlina Siwi Widiana
Fakultas Psikologi Universitas Ahmad Dahlan, Indonesia
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Journal : Jurnal Psikologi

 1 
EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET Febrianto, Muhammad Riza; Widiana, Herlina Siwi
Jurnal Psikologi Vol 12, No 1 (2013): April 2013
Publisher : Faculty of Psychology, Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (115.812 KB) | DOI: 10.14710/jpu.12.1.1-12

Abstract

This research was experimental research aimed at knowing the effect of smiling, greeting, and addressing of cashier toward the satisfaction of supermarket’s customers. This research used posttest only control group design. The subject were 62 customers of supermarket X.4. They were randomly divided into two groups, experiment group and control group. The Mann-Whitney U Test was used to analyze the costumer statisfaction. The result show there is significant difference between experimental group and control group after receive service with smiling, greeting and addressing from cashier. The research result show that smiling, greeting and addressing of cashier influences the satisfaction of supermarket’s customers effectively.
Co-Authors Abdul Karim Amirullah Annisa Furqon Iriyanti Bella Rifqi Nabilah Dedi Heri Sutendi Dewi Yuniasih Dian Ekawati Dian Fithriwati Darusmin, Dian Fithriwati Dian Kinayung Dimas Yanuar Langgeng Dinda Khairunnisa Erita Yuliasesti Diah Sari Erita Yuliasesti Diah Sari Fatwa Tentama Hadi Suyono Juniartika, Rifa Katrina Simpson Lenore Manderson Mekar Dwi Indah Sari Muhamad Hasan Abdillah Muhammad Riza Febrianto Puput Yolanda Putri Nur Azizah Ramat Hidayat Ratih Devi Aryanti Reskhy Deden Sulhija Rion Nofrianda Santri Mariah Khaerunisah Siti Urbayatun Sofia Retnowati Suhendra Suhendra Syamsul Huda Pratama Tri Noviana Rini Ufi Fatuhrahmah Zurqoni