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Fakultas Ekonomi Universitas Panca Marga Probolinggo
Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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Pengaruh Strategi Pemasaran Dan Kualitas Layanan Terhadap Loyalitas Pelanggan Pada PT. Pos Indonesia (Persero) Kantor Pos Probolinggo Ajeng Tri Wahyuni; Mohammad Saiful Bahri; Tumini Tumini
PAKETHEMAT Vol 1 No 3 (2023): JUMAD: June 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i3.1396

Abstract

Survei ini dilakukan untuk mengetahui pengaruh Strategi Pemasaran dan Kualitas Layanan terhadap Loyalitas Pelanggan pada PT. Pos Indonesia (Persero) Kantor Pos Probolinggo baik secara simultan, parsial, dan dominan. Jenis penelitian kuantitatif, variabel bebas yaitu Strategi Pemasaran dan Kualitas Layanan. Sedangkan variabel terikat adalah Loyalitas Pelanggan. 98 pelanggan menggunakan purposive sampling. Hasil penelitian menunjukkan, uji hipotesis (Uji-f) menunjukkan variabel Strategi Pemasaran dan Kualitas Layanan berpengaruh secara simultan terhadap loyalitas pelanggan, uji hipotesis (Uji-t) menunjukkan bahwa : 1) Strategi Pemasaran berpengaruh positif terhadap Loyalitas Pelanggan 2) Kualitas Layanan berpengaruh positif terhadap Loyalitas Pelanggan, sedangkan variabel dominan adalah Kualitas Layanan, terbukti dari hasil penelitian.
Pengaruh Kualitas Pelayanan, Citra Perusahaan dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan Pada Perusahaan Daerah Air Minum di Kota Probolinggo Tumini; M. Saiful Bahri; Irvan Sumiafandi
RELASI : JURNAL EKONOMI Vol 16 No 1 (2020)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v16i1.342

Abstract

This study aims to determine the effect of service quality, company image and customer satisfaction on customer loyalty in the local water company (PDAM) in Probolinggo. This study uses a quantitative approach with descriptive approaches and associative analysis. The method of data collection is by distributing questionnaires (questionnaires), observation, documentation and literature study. The data sources used are primary data in the form of a general description of the company and the results of distributing questionnaires and secondary data in the form of explanatory quotes of variables obtained from books on related variables. The sampling technique used is nonprobability sampling with the current number of customers as many as 20,000. The method of data analysis is multiple linear regression analysis using the help of SPSS 23 for Windows. The results showed that (1) simultaneously (together) service quality, company image and customer satisfaction had a significant effect on customer loyalty in the municipal water company (PDAM) of probolinggo, (2) partially (separately) service quality, image company and customer satisfaction have a significant effect on customer loyalty in the municipal water company (PDAM) of probolinggo, (3) the most dominant customer satisfaction variable affects the variable customer loyalty in the local water company (PDAM) in Probolinggo.
PENGARUH MUTASI DAN BEBAN KERJA TERHADAP KINERJA DENGAN MOTIVASI SEBAGAI VARIABEL INTERVENING PADA KARYAWAN KANTOR KPU KABUPATEN PROBOLINGGO Tumini Tumini; Jonni Hendra; Yusroniah Yusroniah
RELASI : JURNAL EKONOMI Vol 18 No 2 (2022)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v18i2.584

Abstract

This study aims to determine the effect of mutations and workload on performance with motivation as an intervening variable on employees KPU Office Probolinggo Regency. This type of research uses a survey method and causal associative. The population is the employees KPU Office Probolinggo Regency. The sample is taken using technique saturated sampling as many as 30 respondents. The method of analysis using statistical test and path analysis. The research results of hypothesis testing show that mutations have a positive and significant effect on performance, workload has a negative and significant effect on performance, mutations have a positive and significant effect on motivation, workload has no effect on motivation, motivation has a positive and significant effect on performance, mutations have a positive and significant effect on performance through motivation, and workload have no effect on performance through motivation. Therefore, the agency is expected to maintain and increase motivation for employees so that employee performance can increase and produce good quality work. Keywords: Workload, Performance, Motivation, Mutations, Intervening Variables
Pengaruh Produk Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Pt Pelabuhan Indonesia (Persero) Regional 3 Subregional Jawa Pelabuhan Tanjung Tembaga Probolinggo Sofiya Nur Jannah; Tumini Tumini; Yekti Rahajeng
PAKETHEMAT Vol 1 No 4 (2023): JUMAD: August 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i4.1423

Abstract

Perusahaan yang menjualkan jasa berarti menjualkan produknya dalam bentuk kepercayaan. Kualitas pelayanan juga dapat mempengaruhi tingkat kepuasan pelanggan suatu perusahaan. Variabel bebas terdiri dari produk dan kualitas pelayanan sedangkan variabel terikatnya yaitu kepuasan pelanggan. Populasi dalam penelitian ini adalah pelanggan pengguna jasa pelabuhan pada PT Pelabuhan Indonesia (Persero) Regional 3 Subregional Jawa Pelabuhan Tanjung Tembaga Probolinggo yang berstatus aktif dan yang berdomisili di wilayah Probolinggo. Teknik pengambilan sampel pada penelitian ini menggunakan teknik probability sampling yakni simple random sampling. Sumber data yang digunakan dalam penelitian ini adalah data primer dan data sekunder. Dengan diolah menggunakan analisis data berupa uji validitas dan uji reliabilitas, uji asumsi klasik (uji normalitas, uji heteroskedastisitas, uji multikolinearitas, dan uji autokorelasi), analisis regresi linear berganda, koefisien determinasi, dan uji hipotesis (uji t). Hasil penelitian ini menunjukkan bahwa : produk dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan pada PT Pelabuhan Indonesia (Persero) Regional 3 Subregional Jawa Pelabuhan Tanjung Tembaga Probolinggo.
Pengaruh Budaya Organisasi, Kepuasan Kerja dan Komitmen Organisasional Terhadap Organizational Citizenship Behavior Pada Karyawan di Delta Superstore Kraksaan Dini Yulia Puspitasari; Muhammad Syarif Hidayatullah Elmas; Tumini Tumini
JUMAD : Journal Management, Accounting, & Digital Business Vol 1 No 5 (2023): JUMAD: October 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i5.1448

Abstract

Penelitian ini dikerjakan di Delta Superstore Kraksaan dengan maksud penelitian yang hendak diraih ialah (1) Untuk mencaritahu dampak kebiasaan organisasi, rasa puas kerja serta komitmen organisasional pada organizational citizenship behavior pada pekerja secara parsial di Delta Superstore Kraksaan (2) Untuk mencaritahu dampak kebiasaan organisasi, rasa puas kerja serta komitmen organisasional pada organizational citizenship behavior pada pekerja secara simultan di Delta Superstore Kraksaan (3) Untuk mencaritahu dampak kebiasaan organisasi, rasa puas kerja serta komitmen organisasional pada organizational citizenship behavior pada pekerja lebih besar di Delta Superstore Kraksaan. Metode Penghimpunan data dengan tanya jawab, observasi, kuisioner, dokumentasi serta skala pengukuran. sampel sebanyak 50 responden dengan teknik pengambilan sampel yakni sampel jenuh. Hasil penelitian menampakkan jika variabel kebiasaan organisasi, rasa puas kerja serta komitmen organisasi berdampak secara parsial pada OCB, hasil penelitian menampakkan jika variabel kebiasaan organisasi, rasa puas kerja serta komitmen organisasi berdampak secara simultan pada organizational citizenship behavior, serta hasil penelitian menampakkan jika variabel komitmen organisasi berdampak lebih besar.
Pengaruh Kerjasama tim, Komunikasi Dan Kompetensi Terhadap Kinerja Karyawan PERUMDA Air Minum Bayuangga Kota Probolinggo Abdur Rosyid; Tumini Tumini; Mutinda Teguh Widayanto
JUMAD : Journal Management, Accounting, & Digital Business Vol 1 No 6 (2023): JUMAD: December 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v1i6.1507

Abstract

This study aims to determine and analyze the effect of teamwork, communication and competence partially and simultaneously on the performance of PERUMDA drinking water bayuangga Probolinggo city employees. This research method is quantitative with a causal associative approach. The research population is all employees of PERUMDA drinking water bayuangga Probolinggo City. The sampling technique uses saturated sampling. The sample in this research is 80 respondents. Source of data used in this research comes from primary data and secondary data. Data was collected using a questionnaire and processed using data analysis methods in the form of validity test, reliability test, classical assumption test, multiple regression analysis, coefficient of determination (R-Square) and hypothesis testing. The results of the study show that teamwork partially has a significant effect on employee performance. And communication partially has a significant effect on employee performance and competence partially has a significant effect on employee performance.
Pengaruh Viral Marketing, Harga Dan Kualitas Produk Terhadap Keputusan Pembelian Skincare Serum Wajah Implora (Studi Kasus Pada Mahasiswi Universitas Panca Marga) Rheina Cindyta Nur Azizah; Joni Hendra; Tumini Tumini
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 1 (2024): JUMAD: February 2023
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i1.1526

Abstract

Research aims to see effect of viral marketing, price, and product quality on purchase decision partially. The type of research used is quantitative and a causal approach. The respondents were 103 female students of Panca Marga University who bought and used Implora facial serum between January - December 2022. The sampling technique used was non-probability sampling and purposive sampling method. The sample was 52 female students who fulfilled the research measures. Data analysis techniques used test validity, reliability, classical assumptions, multiple linear analysis, determination coefficient, and hypothesis testing. The results of the partial tests that have been carried out see that viral marketing variables have a positive and significant effect on purchase decisions for Implora facial serum skincare, price has a positive and significant effect on purchase decisions for Implora facial serum skincare, and product quality has a positive and significant effect on purchase decisions for Implora facial serum skincare.
Pengaruh Kualitas Pelayanan, Kualitas Produk, Dan Citra Merek Terhadap Kepuasan Pelanggan Pada Cv Jaya Mandiri Abadi Kota Probolinggo Syahrian Barret Yudha Paksi; Tumini Tumini; Joni Hendra
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 3 (2024): JUMAD: Juni 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i3.1536

Abstract

Penelitian ini dilakukan di CV.Jaya Mandiri Abadi adalah sebuah Toko Bangunan yang menyediakan berbagai kebutuhan bangunan Yang beralamat di Kota Probolinggo secara parsial. Peneliti menggunakan metode kuantitatif dengan pendekatan asosiatif kausalitas. Populasi yang digunakan dalam penelitian ini berjumlah 700 pelanggan. Sampel yang digunakan dalam penelitian ini sebanyak 100 pelanggan. Menggunakan sampel incidental dengan metode nonprobability sampling. Adapun tahap-tahap dalam metode analisis data yaitu uji validitas, uji reliabilitas, uji asumsi klasik, analisis linier berganda,Uji Determinasi dan Uji T menggunakan SPSS V25.0. Hasil dar uji validitas menunjukkan rhitung > rtabel diartikan bahwa uji ini valid dan dari keseluruhan angka nilai Cronbach Alpha > 0,60 maka dinyatakan bahwa seluruh variabel pada uji penelitian ini dinyatakan reliabel. Berdasarkan hasil penelitian menunjukkan bahwa variabel Kualitas Pelayanan(X1) berpengaruh secara parsial terhadap kepuasan pelanggan(Y) dengan demikian, apabila harga yang ditawarkan cukup baik maka pelanggan akan tetap menggunakan jasa pengiriman barang dengan Nilai thitung variabel kualitas pelayanan (X1) = 3,145>ttabel= 1,985 dengan nilai sig. t = 0,002, karena nilai sig. t 0,002<0,025 yang berarti menunjukan bahwa H0 ditolak dan H1 diterima.
PENGARUH KEPEMIMPINAN, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA GURU DAN PEGAWAI PADA SDN KEBONSARI KULON I Nivan Triyo Irawan Suwarno; Tumini Tumini; Elok Dwi Vidiyastutik
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 2 (2024): JUMAD: April 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i2.1715

Abstract

This research was conducted at SDN Kebonsari Kulon I with the aim of examining the influence of leadership, motivation and work discipline on the performance of teachers and employees at SDN Kebonsari Kulon I. Quantitative research with causal associative relationships is the type of research used. The population in this study was 32 teachers and employees. The sample used in this research was non-probability sampling with a saturated sampling technique, totaling 32 people. The results of this research show that: (1) leadership influences the performance of teachers and employees (2) motivation influences the performance of teachers and employees (3) work discipline influences the performance of teachers and employees.
Co-Authors Abdur Rosyid Agung Yatiningrum Agustina Pujiastuti Ajeng Tri Wahyuni Bachtiar Irawan Dhany, Umi Rahma Dini Yulia Puspitasari Elok Dwi Vidiyastutik H.M. Saiful Bahri Herlin Herawati Irvan Sumiafandi Joni Hendra Jonni Hendra Junaidi Junaidi Mega Dwi Pratiwi Moh Syafi' uddin Muhammad Syarif Hidayatullah Elmas Nivan Triyo Irawan Suwarno Reni Puspita Sela Rheina Cindyta Nur Azizah Sentris Ranjanis Sofiya Nur Jannah Syahrian Barret Yudha Paksi Syarif Hidayatullah Elmas Widayanto, Mutinda Teguh Yekti Rahajeng Yekti Rahajeng Yusroniah Yusroniah