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All Journal JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Jurnal Akuntansi dan Pajak JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Martabe : Jurnal Pengabdian Kepada Masyarakat Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi Journal of Humanities and Social Studies MABIS: Manajemen dan Bisnis Community Engagement and Emergence Journal (CEEJ) Jurnal Penelitian Manajemen Terapan (Penataran) Jurnal Scientia JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Batara Wisnu : Indonesian Journal of Community Services Formosa Journal of Applied Sciences (FJAS) Jurnal Karya Abdi Masyarakat Jurnal Abdimas Terapan Indonesian Journal of Sustainability Accounting and Management
Nurul Badriyah
Lamongan Islamic University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

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Unlocking Job Performance: How Servant Leadership, Psychological Safety, and Organizational Justice Drive Success Through Organizational Trust Badriyah, Nurul; Ausat, Abu Muna Almaududi; Shafiq, Muhammad Aqib; Wafik, Doaa; Mazil, Mohammed Mudher
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.404

Abstract

Background: In Surabaya's competitive MSME market, employee performance is essential to the success of the company. Resource limitations, high employee turnover, and the requirement for flexible tactics in ever-changing markets are some of the difficulties faced by MSMEs. Servant leadership, which emphasises the growth and well-being of employees, has become a crucial strategy. Building psychological safety, organisational fairness, and trust is crucial for promoting good performance because they create an atmosphere where workers feel appreciated and inspired to give their all.Purpose: The purpose of this study is to examine and assess how organisational justice, psychological safety, and servant leadership affect worker performance in MSMEs in Surabaya. It also looks at how organisational trust functions as a mediator in these connections, offering insights into how these elements work together to affect employee performance. Design/methodology/approach: The SEM-PLS methodology is used in this quantitative study to investigate the correlations between the pertinent variables. 110 MSMEs in Surabaya, Indonesia, were the subject of the study, which used an online questionnaire to gather data.Findings/Result: According to this study, job performance is greatly impacted by organisational justice, psychological safety, and servant leadership, with organisational trust serving as a mediating factor. In particular, organisational justice and psychological safety boost performance by promoting trust, whereas servant leadership improves job performance by establishing organisational trust. To mediate these connections, trust is essential.Conclusion: The conclusion highlights how job performance in MSMEs may be greatly improved by cultivating organisational trust through organisational justice, psychological safety, and servant leadership. When paired with a fair and psychologically secure workplace, servant leadership techniques that support staff growth increase organisational trust. Consequently, this trust has a good impact on worker productivity, quality, and creativity.Originality/value (State of the art): Although similar studies have been done, this study adds new insights by integrating servant leadership, psychological safety, and organisational justice with an emphasis on trust as a mediator. This research advances our understanding of how organisational trust mediates the relationships between leadership styles, workplace safety, and justice concerning job performance, especially in MSMEs. Keywords: job performance, organizational justice, organizational trust, psychological safety, servant leadership
SOCIAL CAPITAL OF HUMAN RESOURCES IN SMES ON COMPETITIVE ADVANTAGES Badriyah, Nurul
Jurnal Aplikasi Manajemen Vol. 15 No. 3 (2017)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (84.888 KB) | DOI: 10.21776/ub.jam.2017.015.03.14

Abstract

Fundamental change in the business environment is characterized by the volatility of business environment. Business condition is increasingly complex and unpredictable for organizations which want to achieve competitive advantage. Social capital is the attitude shown through more convincing communication and knowledge. Good social capital ownership is the form of human resources’ competence in empowering and optimizing the business management for the survival of company. The objectives of this study are to identify and explain the significant effect of social capital of human resources in SMEs on competitive advantages. Research method used in this research is quantitative (positivistic) with analysis tool of exel program aid and GSCA software. Research respondents are 74 (seventy four) entrepreneurs of small and medium enterprises which have been clustered as the largest SMEs in each regency by Department of Industry and Trade in East Java in 2015. From the research results, it can be concluded that: (1) Social interaction significantly influences competitive advantage, with loading rate of 0.705. (2) Social action has significant effect on competitive advantage, with loading rate of 0.802 (3) Social Capital simultaneously has significant effect on competitive advantage and is considered to be able to exploit and neutralize threats from outside the company. (4) Social action is considered the most dominant effect on competitive advantages with results of path analysis of 0.93. Therefore, it can be suggested that: (1) Social interaction should be developed because it is able to measure consumer initiatives to be more productive socially. (2) Human resource development for entrepreneurs in order to improve social behavior can be done by training. (3) Government should promote training to improve the behavior of social capital.
The Efficacy of CHSE Certification within Sustainable Tourism in Post-Pandemic: Facts from Indonesia Nurul Badriyah; Mahameru Rosy Rochmatullah; Rahmawati Rahmawati; Endang Dwi Amperawati; Titin Titin
Indonesian Journal of Sustainability Accounting and Management Vol. 7 No. 2 (2023): December 2023
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28992/ijsam.v7i2.862

Abstract

By observing the recovery process of the tourism industry in Indonesia after COVID- 19, this study explores the relationship between cleanliness, health, safety, and environmental sustainability (CHSE) training on workforce competency, service quality, and tourist satisfaction. This training is a prerequisite for obtaining a CHSE certificate, recognizing best practices in four fields. This study employed a sample size of 345 respondents and utilized partial least squares-path modelling to conduct path analysis. The analysis process was carried out in several stages: testing direct relationships, two-segment and three-segment mediation relationships, and additional analysis by classifying observations based on industry type. CHSE certification significantly impacts the development of green tourist attractions, improving the image of the tourist attraction industry on social media and increasing tourist visits. This study also guides countries struggling to revive their tourism industries following the COVID-19 outbreak. This study focuses on observations of CHSE certification, which is a comprehensive guarantee of best practices covering the areas of cleanliness, health, safety, and environmental sustainability.
Co-Authors Abdul Ghofur Abid Muhtarom Abid Muhtarom, Abid Adityas, Muhammad Bahtiar Aila Okta Nur Reina Safitri Al Vandik, Ahmad Alviani Kusumaningrum Andajani, Erna Ardyan Firdausi Mustoffa Arifah, Siti Ausat, Abu Muna Almaududi Bambang Pujiasmanto Bella Maulina Chabib Hasan Imam Al Farid DJ, Yunni Rusmawati Eka Fais Wahyudi Eka Khusniatuz Zahro Endang Dwi Amperawati Falfida Mifta Salshabilah Farid, Mifta Francisca Sestri Goestjahjanti Hidayat Tauhid Imam Tresno Edy Ishaq Ishaq Iskandar Iskandar Luluk Nur Azizah M. Tahjudin Mahameru Rosy Rochmatullah Masruroh Masruroh Mazil, Mohammed Mudher Mifta Farid Mochammad Afif Mohammad Rizal Nur Irawan Muhammad Bahtiar Adityas MUHAMMAD SYAFIK Muhammad Umbu Khilil Noviyanti Agustina Prastika Yusmiati Pratiwi, Neny Putri Novitasari Rafikah Zulyanti, Noer RAHMAWATI RAHMAWATI Rahmawati Rahmawati Rivatul Ridho Elvierayani Saiful Lathifi Sani Rusminah Shafiq, Muhammad Aqib Silvy Dewi Anggraini Siswanto Siswanto Siti Nur Hanis Siti Nurlaela Titin Titin Titin Titin Titin Titin, Titin Uul ST. Chusnul Khotimah Wafik, Doaa Yohronur Efendi Yuhronur Efendi Yuni Rasmawati DJ Zulkifli Lubis Zulkifli Lubis