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All Journal SITEKIN: Jurnal Sains, Teknologi dan Industri Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi Seminar Nasional Teknologi Informasi Komunikasi dan Industri Jurnal Sistem Cerdas Jurnal Teknik Informatika (JUTIF) Jurnal Teknik Informatika Journal of Informatics, Electrical and Electronics Engineering The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika
Tengku Khairil Ahsyar
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Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mathematics Other

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Analisis Kepuasan Pengguna Aplikasi Spotify menggunakan Metode End-User Computing Satisfaction (EUCS) Rama, M Bryant Rama Ajalal; Muhammad Jazman; Tengku Khairil Ahsyar; Syaifullah
The Indonesian Journal of Computer Science Vol. 13 No. 6 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i6.4459

Abstract

The increasing use of digital applications among fan communities encourages the importance of understanding the factors that influence user satisfaction. This study aims to analyze the influence of Content, Accuracy, Format, Ease of Use, and Timeliness on user satisfaction in the Weverse application. Using a quantitative approach with multiple linear regression methods, this study examines the effect of independent variables on the dependent variable. The analysis results show that Accuracy, Format, and Ease of Use have a significant influence on user satisfaction, while Content and Timeliness have no significant effect. Simultaneously, all independent variables contribute 54.1% to user satisfaction, based on the Adjusted R Square results. In conclusion, technical factors such as information accuracy, ease of use, and presentation format play an important role in increasing app user satisfaction, while content and timeliness of information have a smaller role. The findings provide valuable insights for app developers in improving user experience and maintaining customer loyalty in the competitive digital age.
Analisis Kepuasan Pengguna Jaringan Internet Pada Kemenag Pekanbaru Andy Muhammad Yusuf Riva; Tengku Khairil Ahsyar; Mona Fronita
JEKIN - Jurnal Teknik Informatika Vol. 4 No. 3 (2024)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jekin.v4i3.872

Abstract

Kementrian Agama Pekanbaru (Kemenag) adalah organisasi vertikal di bawah naungan Kementrian Agama Provinsi Riau. Banyak kegiatan yang ada pada Kantor Kementrian Agama Pekanbaru menggunakan komputer yang terhubung ke jaringan internet.. Untuk mendukung peranan penting dalam berbagai bidang kemenag telah menerapkan sistem jaringan WLAN, WLAN yaitu merupakan suatu jaringan yang memungkinkan untuk melakukan komunikasi dan pertukaran data antara komputer satu dan yang lainnya tanpa kabel. Untuk mengetahui seberapa besar kualitas jaringan WLAN Kemenag maka perlu dilakukan pengukuran dan analisis pada parameter kinerja jaringan yang terdiri dari Wireshark dan SPSS. Untuk itu, maka perlu dilakukan analisis tingkat kepuasan jaringan internet guna untuk mengetahui seberapa layak jaringan internet yang disediakan. Dengan demikian maka tingkat kepuasan jaringan internet sangatlah dibutuhkan demi kelancaran dalam melakukan komunikasi ataupun pengiriman paket data dari komputer satu ke komputer lainnya sehingga dapat membantu para penggunanya dalam menyelesaikan tugas dan pekerjaannya.
Analisis Kepuasan Mahasiswa Pekanbaru Pada Aplikasi Flip dengan Metode End User Computing Satisfaction (EUCS) Anggi Widya Atma Nugraha; Inggih Permana; Febi Nur Salisah; Tengku Khairil Ahsyar; M. Afdal
Journal of Informatics, Electrical and Electronics Engineering Vol. 4 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jieee.v4i4.2439

Abstract

A Flip is a Financial Technology (fintech) company providing admin fee-free money transfer services that has been used by more than 10 million users. Along with technological developments in the financial sector, Flip must be able to compete and survive against similar service providers. Efforts that can be made to compete include measuring satisfaction levels in using Flip. The purpose of this study is to assess the level of satisfaction of Flip users so that the results of this research can be used to provide recommendations for evaluating the Flip information system. In conducting satisfaction level analysis, the End User Computing Satisfaction (EUCS) approach can be applied. EUCS is able to evaluate usage satisfaction in using information systems in the areas of content, accuracy, format, ease of use, and timeliness based on information system usage experience. The research was conducted with sample data from university student users of the Flip application in Pekanbaru City. Based on the test results, the highest result with a percentage value of 80% in the Very Satisfied category was observed in the Ease of Use variable from the Likert scale results. The average satisfaction level of Flip application users was 77% in the Satisfied category. The Classical Assumption Test results showed that in the normality test, the testing was normal, and in the multicollinearity testing, it was found that multicollinearity did not occur in the test results. In the Multiple Linear Regression Test, the variable equation result obtained was Y = 0.158 + 0.114X1 + 0.031X2 + 0.054X3 + 0.111X4 + 0.001X5. Based on the Coefficient of Determination Test results, it was found that the content variable, accuracy variable, format variable, ease of use variable, and timeliness variable were able to explain their relationship to the dependent variable and showed an influence of 53%.
RIAU PROVINCE TOURISM WEBSITE IMPROVEMENT PROGRAM USING E-GOVQUAL AND IMPORTANCE PERFORMANCE ANALYSIS METHODS Ichsan Ahmad Gunawan; Muhammad Jazman; Tengku Khairil Ahsyar; M. Afdal
Jurnal Teknik Informatika (Jutif) Vol. 4 No. 5 (2023): JUTIF Volume 4, Number 5, October 2023
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2023.4.5.922

Abstract

The Riau Province Tourism Office implements E-Government by building a website as a media public relations. This website is used to provide information on tourist destinations, facilities and news about Riau Province. Previously this website had never been evaluated so that the community's assessment of the quality of the Riau Province Tourism service site was unknown. For this reason, this study aims to analyze the service quality of the Riau Province Tourism Office website based on the perception or point of view of its users, in this case especially the people of Riau Province using the Electronic Government Quality (E-GovQual) and Importance Performance Analysis (IPA) methods. To assess the service quality of the Riau Province Tourism Office website using 6 dimensions and 28 E-GovQual attributes. The results of this study show that the total value of the performance score is Likert 3 (good) which is 3.30, the value of importance is 3.27, and the gap between performance and importance is 0.002 or > 0. The results of this study indicate that service performance has met the interests user. Thus the overall performance of the Riau Province Tourism Office website service is good and has fulfilled the interests of users. Furthermore, from the results of the IPA analysis, 7 attributes (EU1, TR1, FIE2, EU2, TR3, CS2, CAI3) are obtained with top priority and 5 attributes (EU3, FIE1, RB3, CA12, TR2) that need to be improved.
Analysis of User Satisfaction of SAINS Pahlawan Tuanku Tambusai University Using the EUCS Method Raihan Alfarisy; Idria Maita; Tengku Khairil Ahsyar; M. Afdal
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/n7ene473

Abstract

  Abstract - Smart Academic Integrated System (SAINS) is an information system used to improve the quality and facilitate students, lecturers and staff in carrying out lecture activities at Universitas Pahlawan Tuanku Tambusai. Nevertheless, certain challenges persist, as revealed through interviews and observations with the Head of Student Affairs and Active Students. These include insufficient details regarding the KRS filling schedule and lecture information (content), an unappealing SAINS appearance (format), an inaccessible forgotten password menu (case of use), and a lengthy login process (timeliness). In order to gauge how happy SCIENCE users are with the system, this study used the End User Computing Satisfaction (EUCS) approach and polled 97 people. The results showed that three variables had a positive effect, namely accuracy, format and ease of use, and two variables had a negative effect, namely content and timeliness. The variables that have a positive influence have T-statistic values ​​of 2.804, 2.414, and 3.528, while the variables that have a negative influence have T-Statistic values ​​of 0.576, and 0.326. Research recommendations can add information about the KRS filling schedule and lectures on the SAINS system homepage, as well as increase the speed of access to the SAINS system by users.
Analysis of Acceptance and Use of QRIS Payment Method using the UTAUT-3 Model Atha Kurniawan; Muhammad Jazman; Mona Fronita; Tengku Khairil Ahsyar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/e6zskk85

Abstract

This study explores the factors that influence the use of QRIS as a digital payment method in Pekanbaru City using the Unified Theory of Acceptance and Use of Technology 3 (UTAUT-3) approach. The sample of this study consisted of 100 respondents who were purposefully selected, including respondents of various ages, occupations, and frequencies of QRIS use in Pekanbaru City. Data were analysed using the SmartPLS application. The results show that habit (H) has a significant effect on Behavioral Intention (BI) and usage behaviour (UB). In addition, Hedonic motivation (HM), personal Innovativeness (PI), and Price Value (PV) are significant to BI, while PI also directly affects UB. In contrast, BI on UB, Effort expectancy (EE), Facilitating Conditions (FC), performance expectancy (PE), and Social influence (SI) do not show a significant effect. These findings indicate the importance of strengthening user habits, hedonic values, and personal innovation in developing QRIS features and marketing strategies to accelerate its adoption. The findings of this study indicate the need for QRIS service developers, policymakers, and business actors to focus on strengthening user habits, increasing hedonic motivation, price-based incentives, and encouraging personal innovation to accelerate the adoption of QRIS as a digital payment method while expanding understanding of the factors that influence the adoption of digital payment technology in the context of QRIS.
Redesign of User Experience in Inaportnet Using the User Experience Questionnaire Method TND User-Centered Design irvan, muhamad irvandra; jazman, muhamad Jazman; Eki, Eki Saputra; Syaifullah; Tengku Khairil Ahsyar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dpf22c38

Abstract

The Directorate General of Sea Transportation, under Indonesia's Ministry of Transportation, developed Inaportnet as a digital platform mandated by Ministerial Regulation Number PM 8 of 2022 to streamline ship service procedures and enhance e-government implementation. This study evaluates the user experience (UX) of the Inaportnet website, focusing on its usability, security, and overall design using a user-centred design (UCD) approach and the User Experience Questionnaire (UEQ) method. Data were collected from 56 respondents, including stakeholders such as ship operators, port authorities, and service users. The findings reveal critical shortcomings: 95% of respondents encountered frequent bugs affecting usability, 65% highlighted security concerns, 60% criticised the cluttered interface, 40% experienced access failures, and 50% expressed low engagement with the platform's features. To address these challenges, the website was redesigned using UCD principles, resulting in significant improvements. The redesigned platform achieved "Good" ratings for attractiveness, stimulation, and novelty, and "Above Average" ratings for clarity, efficiency, and accuracy in UEQ metrics, indicating enhanced usability and user satisfaction. This study underscores the importance of iterative UX design in optimising digital government systems, offering actionable insights for improving public service platforms in developing countries.  
Sentiment Analysis of Gojek, Grab, Maxim Applications Using Support Vector Machine Algorithm Iqrom, Muhammad; M. Afdal; Rice Novita; Medyantiwi Rahmawita; Tengku Khairil Ahsyar
INOVTEK Polbeng - Seri Informatika Vol. 10 No. 1 (2025): March
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/52fycr56

Abstract

This research analyzes user sentiment towards three major online transportation applications in Indonesia—Gojek, Grab, and Maxim using the \SVM algorithm. The analysis results indicate that Maxim has the highest positive sentiment rate (42.45%) compared to Grab (32.83%) and Gojek (20.21%). Maxim's advantages lie in its competitive pricing and driver professionalism. However, Gojek recorded the best performance in sentiment classification with an accuracy of 94%, followed by Maxim (90%) and Grab (87%). The evaluation based on five main variables (general sentiment, drivers, services, applications, and pricing/costs) reveals the strengths of each application in different categories. Maxim excels in general sentiment and driver satisfaction, Grab dominates in pricing/cost, and Gojek stands out in the application category. Wordcloud visualization reveals frequently mentioned words such as "driver," "application," and "order," reflecting users' primary concerns and experiences. This research provides valuable insights for online transportation service providers to improve service quality, although it has limitations in exploring external factors such as user demographics and marketing strategies, as well as relying on a single algorithm without comparison. The choice of the SVM algorithm is based on its ability to handle well-structured data and provide high accuracy in classification. SVM is effective in finding the optimal hyperplane that clearly separates data classes, making it suitable for sentiment analysis involving multiple variables.
Co-Authors Abd Rahman Andy Muhammad Yusuf Riva Anggi Widya Atma Nugraha Angraini Atha Kurniawan Dinda Afani Eki Saputra Eki, Eki Saputra Febi Nur Salisah Fitratul Aini Fitriani Muttakin Hasdi Radiles Ichsan Ahmad Gunawan Idria Maita Inggih Permana Iqrom, Muhammad irvan, muhamad irvandra Ivan Alfikri jazman, muhamad Jazman M. Afdal Medyantiwi Rahmawita Megawati Megawati Megawati Mona Fronita Muhammad Jazman Nesdi Evrilyan Rozanda Raihan Alfarisy Rama, M Bryant Rama Ajalal Rice Novita Roni Ameldi Sabrina Aisyah Syaifullah Syaifullah Syaifullah Syaifullah Syaifullah Umi Riyani Winanda, Salsa Wuri Ratu Amnan Zarnelly Zarnelly