Article Per Year (5 Year)
p-Index From 2020 - 2025
2.426
P-Index
This Author published in this journals
All Journal Journal Industrial Servicess Jurnal Ilmiah Teknik Industri OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Rekayasa Industri (JRI) Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Industrial Engineering and Operation Management (JIEOM) Indonesian Journal of Industrial Engineering & Management Industrika : Jurnal Ilmiah Teknik Industri Profisiensi : Jurnal Program Studi Teknik Industri Jurnal Teknik Industri
La Ode Ahmad Safar Tosungku, La Ode Ahmad Safar
Program Studi Teknik Lingkungan, Fakultas Teknik, Universitas Mulawarman, Jl. Sambaliung No.09 Kampus Gunung Kelua Samarinda 75119
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Transportation

Published : 17 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

 1 
Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02 Yolla Depriany Rimba Panggalo; La Ode Ahmad Safar Tosungku; Lina Dianati Fathimahhayati
Operations Excellence: Journal of Applied Industrial Engineering Vol. 14, No. 2, (2022): OE JULY 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2021.v13.i2.055

Abstract

One of the public fuel filling stations that is still operating in Samarinda City, East Kalimantan is SPBU 64,752.02 which is located on Jalan Bung Tomo, Sungai Keledang Village, Samarinda Seberang District, Samarinda City, East Kalimantan Province. The road is the main road between cities. The gas station located on the road is classified as crowded, therefore there are many repeated complaints against the services provided, such as the availability of running out of fuel, the cleanliness of the available facilities, to the operator's actions in serving customers. The purpose of this study is to provide results of service quality analysis and proposed improvements to service quality where there are still negative gaps. The method used in determining service quality is the Fuzzy Servqual method based on the dimensions of reliability, responsiveness, assurance, empathy, and tangibles. From the results of this study, the quality of service at the gas station 64,752.02 based on the Fuzzy Servqual method, it was found that the overall attribute statements used in the study had a negative value. Complaints submitted by customers are an important attribute that needs to be improved because the gap between expectations and reality received by customers has not been met by the gas station. The improvement proposal given in this research is expected to increase customer satisfaction if it is implemented with an effective strategy.
Risk analysis in bao bun production processes using FMEA and FTA methods: a case study Gusti, Nastiti Caket; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 1, (2024): OE March 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i1.106

Abstract

Risks are present in every activity and could cause damage if not properly addressed. This research discusses how to identify risks that occur in the production process of the food industry. The characteristics of the goods, such as flavor, price, appearance, and availability, are met through the production process by transforming raw materials into products. The XX Bakery business experiences several risks at the production stage that reduce the quality of the product which potentially causes financial losses. Failure Mode and Effect Analysis (FMEA) is used to identify and assess the risks and their level of importance. There were 20 risks that occurred in the production process obtained through observation and interviews. The risks were then assessed based on severity, occurrence, and detection through a questionnaire to determine the Risk Priority Number (RPN) value. The Pareto chart shows which risks would result in a significant impact if given treatment. There were top 5 risks in which RPN values resulted in 80% of the total score. The risks are broken mixer with a score of 360, fluctuation of raw material prices with a score of 320, power outages with a score of 240, workers experiencing fatigue with a score of 144, and water supply stopped with a score of 60. The risks were then further analyzed using Fault Tree Analysis (FTA) to find their root causes. The results of the risk management processes serve as a base for consideration in forming proposals for corrective actions that improve risks—the implementation of the proposed improvements is expected to reduce losses that potentially be experienced by the business.
Co-Authors Andriana Rahayu Ayu Oktaviani Ayu Oktaviani, Ayu Dadang, Ali Difa, Gevi Alfandi Dutho Suh Utomo Elviani, Rafifah Nur Fadillah, J.J.Z Hariadi Fathimahhayati, Lina Dianati Fikri Saifullah Rahman Gunawan, Suwardi Gusti, Nastiti Caket Isharyani, Muriani Emelda Lauw Errin Laurentine Lina Dianati Fatimahhayati M Husni Thamrin, M Husni Muhammad Busyairi, Muhammad Saleha Simanjuntak, Fena Marthina Solly Aryza Tambunan, Willy Tasya Meidita Theresia Amelia Pawitra Utomo, Duhto Suh Yolla Depriany Rimba Panggalo Yudi Sukmono, Yudi