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All Journal Journal Industrial Servicess Jurnal Ilmiah Teknik Industri OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Rekayasa Industri (JRI) Jurnal Teknik Industri Terintegrasi (JUTIN) Journal of Industrial Engineering and Operation Management (JIEOM) Indonesian Journal of Industrial Engineering & Management Industrika : Jurnal Ilmiah Teknik Industri Profisiensi : Jurnal Program Studi Teknik Industri Jurnal Teknik Industri
La Ode Ahmad Safar Tosungku, La Ode Ahmad Safar
Program Studi Teknik Lingkungan, Fakultas Teknik, Universitas Mulawarman, Jl. Sambaliung No.09 Kampus Gunung Kelua Samarinda 75119
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mechanical Engineering Transportation

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PENGARUH KESELAMATAN KERJA DAN KESEHATAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN Busyairi, Muhammad; Tosungku, La Ode Ahmad Safar; Oktaviani, Ayu
Jurnal Ilmiah Teknik Industri Vol. 13, No.2, Desember 2014
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Human Resources (HR) is the most important asset in a company. Employees can be a good potential if managed properly and correctly, but employees can also be a burden if the company can not manage it properly. As the increase in the industry, particularly coal mining industry in East Kalimantan is always the problem that arises is the possibility of the occurrence of occupational accidents, occupational diseases, and environmental pollution. The occurrence of occupational accidents, occupational diseases, and environmental pollution due to poor human resource management can reduce employee productivity and company. Research objectives to be achieved is describing the safety and health of employees produkitivitas particularly in the production of PT. XYZ, Loa Kulu aquatic mammal, and to know the significant influence of each variable. Survey respondents were employees in the production of  PT. XYZ, Loa Kulu aquatic mammal with a high of 165 employees. By using the Slovin formula can be determined that a sample of respondents is as many as 99 employees.Based on the description of each item answer the answer of respondents indicated that employees responded positively to the questions given. Multiple regression analysis showed that there were significant effects of occupational safety and health of employee productivity, it can be seen from the significance of each variable is significant <0.05. Significance X1 to Y by 0.000, and the significance of X2 to Y by 0.017. Can be inferred by looking at the results of studies showing that the implementation of occupational safety and health on the productivity of employees of PT. XZY  Loa Kulu Kukar, generally not very good, is expected to be further enhanced supervision.
Penentuan prioritas perbaikan layanan pengiriman barang pada industri logistik Andriana Rahayu; Willy Tambunan; Theresia Amelia Pawitra; La Ode Ahmad Safar Tosungku
Journal Industrial Servicess Vol 7, No 2 (2022): April 2022
Publisher : Fakultas Teknik Jurusan Teknik Industri Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36055/jiss.v7i2.14457

Abstract

Drop point J&T Sungai Pinang Luar adalah cabang J&T Kota Samarinda yang tergolong ramai tapi masih ditemukan keluhan terkait lama pengiriman hingga kondisi paket yang rusak. Penelitian ini dilakukan untuk mengetahui tingkat kepuasan pelanggan menggunakan Customer Satisfaction Index (CSI), pemetaan atribut layanan dengan Importance Performance Index (IPA), dan penentuan prioritas perbaikan layanan berdasarkan perbandingan indeks Potential Gain in Customer Value (PGCV) dan Tingkat kesesuaian (Tki). Kuesioner terdiri dari 3 variabel yaitu kualitas layanan, harga dan brand image kemudian disebarkan ke 100 responden. Hasilnya diperoleh nilai CSI sebesar 83,313%, artinya pelanggan sangat puas dengan layanan yang diberikan. Matriks IPA menunjukkan terdapat 9 atribut keunggulan dan 6 atribut kelemahan J&T. Keenam atribut tersebut digunakan untuk menyusun prioritas perbaikan dengan membandingkan nilai Tki dan PGCV. Urutan beserta usulan perbaikannya berturut-turut yaitu; (1) kebersihan drop point (pemberian keset), (2) bukti pengiriman benar (pemberian format penulisan alamat), (3) kesesuaian kondisi paket yang diterima (pemberian gambar tata cara packing yang aman), (4) ketepatan waktu paket diterima (mengkomunikasikan hasil track system), (5) peralatan modern (maintenance AC dan menyediakan tape cutter), (6) keterjangkauan harga (segera meluncurkan J&T ECO di Samarinda dan aktif mempromosikan layanan yang ada di sosial media J&T Samarinda).
PENGARUH KESELAMATAN KERJA DAN KESEHATAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN Muhammad Busyairi; La Ode Ahmad Safar Tosungku; Ayu Oktaviani
Jurnal Ilmiah Teknik Industri Vol. 13, No.2, Desember 2014
Publisher : Department of Industrial Engineering Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jiti.v13i2.629

Abstract

Human Resources (HR) is the most important asset in a company. Employees can be a good potential if managed properly and correctly, but employees can also be a burden if the company can not manage it properly. As the increase in the industry, particularly coal mining industry in East Kalimantan is always the problem that arises is the possibility of the occurrence of occupational accidents, occupational diseases, and environmental pollution. The occurrence of occupational accidents, occupational diseases, and environmental pollution due to poor human resource management can reduce employee productivity and company. Research objectives to be achieved is describing the safety and health of employees produkitivitas particularly in the production of PT. XYZ, Loa Kulu aquatic mammal, and to know the significant influence of each variable. Survey respondents were employees in the production of  PT. XYZ, Loa Kulu aquatic mammal with a high of 165 employees. By using the Slovin formula can be determined that a sample of respondents is as many as 99 employees.Based on the description of each item answer the answer of respondents indicated that employees responded positively to the questions given. Multiple regression analysis showed that there were significant effects of occupational safety and health of employee productivity, it can be seen from the significance of each variable is significant 0.05. Significance X1 to Y by 0.000, and the significance of X2 to Y by 0.017. Can be inferred by looking at the results of studies showing that the implementation of occupational safety and health on the productivity of employees of PT. XZY  Loa Kulu Kukar, generally not very good, is expected to be further enhanced supervision.
ANALISIS PENGENDALIAN KUALITAS PRODUK SEPATU MENGGUNAKAN METODE SIX SIGMA DAN KAIZEN PADA CV. SEPATU SANI MALANG JAWA TIMUR Lauw Errin Laurentine; La Ode Ahmad Safar Tosungku; Lina Dianati Fatimahhayati
PROFISIENSI : Jurnal Program Studi Teknik Industri Vol 10, No 1 (2022): PROFISIENSI JULI 2022
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/profis.v10i1.4290

Abstract

CV. Sepatu Sani Malang merupakan perusahaan yang bergerak dalam bidang industri sepatu dengan bahan dasar kulit imitasi. Proses produksi sepatu terdiri dari proses desain, pemotongan, penjahitan, pembentukan, penggabungan, dan tahap akhir. Berdasarkan observasi awal, permasalahan yang dihadapi perusahaan ini adalah dari jumlah produksi sepatu yaitu sebanyak 84.242 pasang sepatu ditemukan produk cacat yang dihasilkan sebanyak 2.771 pasang atau sebesar 3,29%. Berdasarkan permasalahan tersebut, tujuan dari penelitian ini adalah untuk meminimasi produk cacat yang dihasilkan. Upaya yang dapat dilakukan untuk menyelesaikan permasalahan tersebut adalah dengan menggunakan metode six sigma yang terdiri dari tahap DMAI yaitu Define, Measure, Analyze, dan Improve yang digunakan untuk menemukan penyebab dari permasalahan kemudian dengan menggunakan metode kaizen pada tahap Improve untuk menemukan usulan perbaikan. 3 jenis cacat yang berhasil diidentifikasi adalah kulit berkerut, kulit berjamur, dan hasil penggabungan miring. Hasil perhitungan nilai DPMO adalah sebesar 10964,44371 dan nilai sigma sebesar 3,79. Penyebab permasalahan ini berasal dari faktor manusia, mesin, bahan, metode, dan lingkungan yang diidentifikasi dengan menggunakan cause and effect diagram sehingga usulan perbaikan dapat ditentukan dengan menggunakan metode kaizen yang terdiri dari tahap Seiri (pemilahan), Seiton (penataan), Seiso (kebersihan), Seiketsu (perawatan), dan Shitsuke (disiplin).
Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan pada Stasiun Pengisian Bahan Bakar Umum: Studi Kasus SPBU 64.752.02 Yolla Depriany Rimba Panggalo; La Ode Ahmad Safar Tosungku; Lina Dianati Fathimahhayati
Operations Excellence: Journal of Applied Industrial Engineering Vol. 14, No. 2, (2022): OE JULY 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2021.v13.i2.055

Abstract

One of the public fuel filling stations that is still operating in Samarinda City, East Kalimantan is SPBU 64,752.02 which is located on Jalan Bung Tomo, Sungai Keledang Village, Samarinda Seberang District, Samarinda City, East Kalimantan Province. The road is the main road between cities. The gas station located on the road is classified as crowded, therefore there are many repeated complaints against the services provided, such as the availability of running out of fuel, the cleanliness of the available facilities, to the operator's actions in serving customers. The purpose of this study is to provide results of service quality analysis and proposed improvements to service quality where there are still negative gaps. The method used in determining service quality is the Fuzzy Servqual method based on the dimensions of reliability, responsiveness, assurance, empathy, and tangibles. From the results of this study, the quality of service at the gas station 64,752.02 based on the Fuzzy Servqual method, it was found that the overall attribute statements used in the study had a negative value. Complaints submitted by customers are an important attribute that needs to be improved because the gap between expectations and reality received by customers has not been met by the gas station. The improvement proposal given in this research is expected to increase customer satisfaction if it is implemented with an effective strategy.
Perumusan Strategi Pemasaran Produk Rengginang Dengan Penerapan Formulasi Manajemen Strategi Tasya Meidita; Yudi Sukmono; La Ode Ahmad Safar Tosungku
JTI: Jurnal Teknik Industri Vol 9, No 1 (2023): JUNI 2023
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jti.v9i1.21408

Abstract

Rengginang Bunda termasuk salah satu Usaha Mikro Kecil Menengah (UMKM) bidang industri makanan di Kota Samarinda. UMKM Rengginang Bunda masih menerapkan promosi secara sederhana dan tidak mengikuti pangsa pasar untuk bersaing khususnya pada kalangan remaja akhir. Sebab itu, tujuan dari penelitian ini adalah merumuskan strategi pemasaran yang cocok untuk Rengginang Bunda, agar mampu bersaing dan meningkatkan penjualan dengan penerapan formulasi manajemen strategi. Analisis strategi pemasaran dilakukan dalam 3 tahap input, pencocokan, dan keputusan. Perolehan yang didapatkan dari matriks internal sebesar 2,637, sedangkan pada matriks eksternal sebesar 2,423 dan dilanjutkan dengan tahap pencocokan menggunakan matriks CPM, IE, SWOT, Grand Strategy. Hasil dari keseluruhan metode yang digunakan untuk strategi prioritas dengan menggunakan metode QSPM dalam tahap keputusannya. Startegi yang diprioritaskan untuk dirumuskan dan diimplementasikan yaitu, melakukan modifikasi ukuran produk rengginang dengan STAS sejumlah 10,032. 
Seleksi Asisten Praktikum dengan Fuzzy AHP dan SAW Dutho S Utomo; La Ode Ahmad Safar Tosungku
Jurnal Rekayasa Industri (JRI) Vol. 5 No. 1 (2023)
Publisher : Program Studi Teknik Industri, Fakultas Sains dan Teknologi, Universitas Widya Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37631/jri.v5i1.857

Abstract

Proses seleksi asisten praktikum dengan kriteria yang sesuai perlu dilakukan agar mendapatkan asisten yang sesuai dengan standar yang ditetapkan. Pada proses seleksinya terdapat banyak kriteria sehingga memerlukan metode multikriteria untuk dapat mengatasinya. Pada penelitian ini menggunakan metode Simple Additive Weighting (SAW) dengan bobot awalnya menggunakan Fuzzy AHP, sehingga menggabungkan metode Fuzzy dangan SAW. Kriteria yang digunakan adalah Nilai Praktikum, IPK, Nilai Matakuliah, Kemampuan Kerjasama, Tanggung Jawab dan Kemampuan komunikasi. Hasil dengan Fuzzy AHP didapatkan urutan kriteria dari yang terpenting adalah Nilai praktikum merupakan kriteria yang paling penting untuk menjadi asisten praktikum, yang disusul dengan IPK, Nilai Matakuliah, Kemampuan Kerjasama, Tanggung Jawab dan Kemampuan komunikasi. Hasil SAW didapatkan asisten A, B dan c adalah asisten yang terpilih dari calon alternatif asisten yang ada.
Analisis Produktivitas Data Center dengan Menggunakan Metode Objective Matrix dan Analytical Network Process di Dinas Kominfo Kaltim Fikri Saifullah Rahman; Utomo, Dutho Suh; Tosungku, La Ode Ahmad Safar
Industrika : Jurnal Ilmiah Teknik Industri Vol. 8 No. 2 (2024): Industrika: Jurnal Ilmiah Teknik Industri
Publisher : Fakultas Teknik Universitas Tulang Bawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/indstrk.v8i2.1517

Abstract

Measurement of productivity in the Diskominfo Kaltim data center is crucial for several reasons. One of these reasons is the significant energy consumption associated with data centers. Furthermore, there has been no prior measurement of productivity in the Diskominfo Kaltim data center. In efforts to measure and analyze data center productivity, the Objective Matrix (OMAX) method can assist in identifying factors influencing productivity improvement. Besides utilizing the OMAX method for productivity measurement, the Analytical Network Process (ANP) method is employed for weighting. ANP can accommodate the interdependencies among criteria and sub-criteria. In August 2023, a performance indicator of -47.48% was obtained, indicating a decrease in productivity by 47.48% compared to the standard performance. In September 2023, the performance indicator was 23.342%, signifying an increase in productivity by 23.342% compared to the standard performance. In October 2023, the performance indicator was 127.809%, indicating a significant increase in productivity by 127.809% compared to the standard performance. Keywords: Analytical Network Process, Objective Matrix, Productivity
Risk analysis in bao bun production processes using FMEA and FTA methods: a case study Gusti, Nastiti Caket; Tosungku, La Ode Ahmad Safar; Gunawan, Suwardi
Operations Excellence: Journal of Applied Industrial Engineering Vol. 16, No. 1, (2024): OE March 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2024.v16.i1.106

Abstract

Risks are present in every activity and could cause damage if not properly addressed. This research discusses how to identify risks that occur in the production process of the food industry. The characteristics of the goods, such as flavor, price, appearance, and availability, are met through the production process by transforming raw materials into products. The XX Bakery business experiences several risks at the production stage that reduce the quality of the product which potentially causes financial losses. Failure Mode and Effect Analysis (FMEA) is used to identify and assess the risks and their level of importance. There were 20 risks that occurred in the production process obtained through observation and interviews. The risks were then assessed based on severity, occurrence, and detection through a questionnaire to determine the Risk Priority Number (RPN) value. The Pareto chart shows which risks would result in a significant impact if given treatment. There were top 5 risks in which RPN values resulted in 80% of the total score. The risks are broken mixer with a score of 360, fluctuation of raw material prices with a score of 320, power outages with a score of 240, workers experiencing fatigue with a score of 144, and water supply stopped with a score of 60. The risks were then further analyzed using Fault Tree Analysis (FTA) to find their root causes. The results of the risk management processes serve as a base for consideration in forming proposals for corrective actions that improve risks—the implementation of the proposed improvements is expected to reduce losses that potentially be experienced by the business.
The Influence of Service Quality on Customer Satisfaction Using the Banking Service Quality (BSQ) Method Hidayat, Rahmad; Tosungku, La Ode Ahmad Safar; Pawitra, Theresia Amelia
IJIEM - Indonesian Journal of Industrial Engineering and Management Vol 5, No 2: June 2024
Publisher : Program Pascasarjana Magister Teknik Industri Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/ijiem.v5i2.24254

Abstract

This study aims to analyze service quality at Bank ‘X’ by applying the Banking Service Quality (BSQ) method. Service quality is a crucial factor in maintaining customer satisfaction and preserving the bank's competitiveness against other banks. The BSQ method is used to identify the dimensions of service quality that have the most influence on customer perceptions of services at Bank ’X’. This research employs a quantitative approach by collecting data through questionnaires distributed to customers of Bank ‘X’, the collected data are then analyzed using statistical techniques such as factor analysis to identify service quality variables that emerge from customer perceptions. Additionally, regression analysis is conducted to measure the influence of each dimension on customer satisfaction. The results of this research indicate a negative gap in the access variable, while the other variable experience a positive gap. Negative gap results are also found in the attributes of "customer service assistance," "number of tellers and customer service staff," and "queues at tellers and customer service." The Pearson product-moment correlation test results show that all variables are related to customer satisfaction. The influence of service quality on customer satisfaction at Bank ‘X’ is represented by the equation Y = -5.708 + 0.290X1 + 0.305X2 - 0.423X3 + 0.422X3 + 0.341X5 + 0.35X6. The results of the F-statistic test indicate that all service quality variables significantly influence customer satisfaction simultaneously. The t-statistic results reveal that the reliability variable does not have a significant partial effect on customer satisfaction, whereas the other variable have a significant partial effect on customer satisfaction.
Co-Authors Andriana Rahayu Ayu Oktaviani Ayu Oktaviani, Ayu Dadang, Ali Difa, Gevi Alfandi Dutho Suh Utomo Elviani, Rafifah Nur Fadillah, J.J.Z Hariadi Fathimahhayati, Lina Dianati Fikri Saifullah Rahman Gunawan, Suwardi Gusti, Nastiti Caket Isharyani, Muriani Emelda Lauw Errin Laurentine Lina Dianati Fatimahhayati M Husni Thamrin, M Husni Muhammad Busyairi, Muhammad Saleha Simanjuntak, Fena Marthina Solly Aryza Tambunan, Willy Tasya Meidita Theresia Amelia Pawitra Utomo, Duhto Suh Yolla Depriany Rimba Panggalo Yudi Sukmono, Yudi