Garuda - Garba Rujukan Digital

Development of web-based interactive multimedia for human resource management learning in vocational high schools Anis Susanti; Wiedy Murtini; Harini Harini
Jurnal Pendidikan Vokasi Vol 8, No 3 (2018): November
Publisher : ADGVI & Graduate School of Universitas Negeri Yogyakarta

The purpose of this study is to find out the feasibility and the effectiveness of web-based interactive multimedia called EMMASY. This multimedia was developed for learning automation of the personnel administration in vocational high schools. The type of this research is a research and development using the design of learning multimedia development from Alessi and Trollip which includes planning, design, and development. At the development stage, alpha test was conducted by the experts of media and materials to determine the feasibility followed by beta test by the users to find out the usefulness and summative test to find out the effectiveness. In summative test, the sampling technique was purposive. The data of Interviews and observation were analysed descriptive-qualitatively while the data of questionnaire and tests were analysed descriptive-quantitatively. The results showed that EMMASY is very feasible as a learning multimedia with the media-expert's score of 93.12% and the material-expert's score of 93.75%. The result of the usability test showed a score of 79.6% with feasible category. The result of summative test using independent samples t-test showed t-test significance value of 0.008 less than 0.05. In addition, tobs ttable (9.009 2.048) meaning that there is significant mean score difference of the students' knowledge in experimental and control classes; so EMMASY is considered effective to improve students' understanding of human-resource-management materials.

SISTEM E-BILLING DI KANTOR PELAYANAN PAJAK PRATAMA SURAKARTA Icha Agnes Saputri; Wiedy Murtini; Tri Murwaningsih
JIKAP (Jurnal Informasi Dan Komunikasi Administrasi Perkantoran) Vol 5, No 4 (2021): November
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v5i4.54664

The research was conducted at KPP Pratama Surakarta, with qualitative research using a case study approach with an intrinsic case study. The sampling technique used purposive sampling and snowball sampling. Data collection techniques were obtained from interviews, observations, and document analysis. The validity of the data was obtained by: (1) Credibility, among others by doing a) extending observations, b) increasing persistence, c) triangulating of sources and methods, and d) membercheck, 2) transferability, 3) dependability, and 4) confirmability. the data analysis technique used a miles and huberman interactive model.The results show (1) The application of the e-billing system in the KPP Pratama Surakarta are: a) planning for the implementation of the e-billing system at KPP Pratama Surakarta, b) implementation of the e-billing system at KPP Pratama Surakarta, and c) monitoring and evaluation of the implementation of the e-billing system at KPP Pratama Surakarta, (2) The inhibiting factors for the implementation of the e-billing system faced by the taxpayers of KPP Pratama Surakarta are: a) taxpayers’ understanding of access to the e-billing system is still low, b) the ability of taxpayers to use technology has not been maximized, and c) system failure, and (3) The solution in overcoming the problem of the e-billing system is: a) socialization and education to taxpayers, b) provide offline and online services, and c) KPP Pratama Surakarta in cooperation with the Center for Information System and Technology

Pengaruh pengawasan dan disiplin kerja terhadap semangat kerja pegawai Disdagnakerkop UKM Kabupaten Karanganyar Aisyah Nur Aini; Wiedy Murtini; Patni Ninghardjanti
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 2 (2023): Maret
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i2.62021

Abstrak: Penelitian ini bertujuan untuk mengetahui: (1) apakah terdapat pengaruh pengawasan terhadap semangat kerja pegawai pada Disdagnakerkop UKM Kabupaten Karanganyar; (2) apakah terdapat pengaruh disiplin kerja terhadap semangat kerja pegawai pada Disdagnakerkop UKM Kabupaten Karanganyar; dan (3) apakah terdapat pengaruh pengawasan dan disiplin kerja terhadap semangat kerja pegawai pada Disdagnakerkop UKM Kabupaten Karanganyar. Pendekatan penelitian kuantitatif dengan metode korelasional. Populasi penelitian adalah seluruh pegawai yang berjumlah 110 orang. Teknik pengambilan sampel yang digunakan adalah simple random sampling, dengan jumlah sampel 86 orang pegawai. Data dikumpulkan dengan menggunakan kuesioner, wawancara, observasi, dan dokumentasi. Teknik analisis data menggunakan uji prasyarat analisis dan teknik analisis regresi linier berganda dengan menggunakan SPSS v25.0. Hasil penelitian ini menjelaskan bahwa: (1) terdapat pengaruh positif dan signifikan pengawasan terhadap semangat kerja karyawan (thitung 2,868 > ttabel 1,988 dan signifikansi 0,005 < 0,05); (2) terdapat pengaruh positif dan signifikan disiplin kerja terhadap semangat kerja karyawan (thitung 4,423 > ttabel 1,988 dan signifikansi 0,000 < 0,05); (3) terdapat pengaruh positif dan signifikan pengawasan dan disiplin kerja terhadap semangat kerja karyawan (Fhitung 31,060 > Ftabel 3,11 dan signifikansi 0,000 < 0,05).Kata Kunci: kuantitatif; metode korelasi; pengawasan kerja pegawaiAbstract: This research aims to determine: (1) whether there is an influence of supervision on employee work passion at Disdagnakerkop UKM Kabupaten Karanganyar; (2) whether there is an influence of work discipline on employee work passion at Disdagnakerkop UKM Kabupaten Karanganyar; and (3) whether there is an influence of supervision and work discipline on employee work passion at Disdagnakerkop UKM Kabupaten Karanganyar. Quantitative research approach with a correlational method. The research population is all employees, totaling 110 people. The sampling technique used is simple random sampling, with 86 employees as the sample. The data was collected using questionnaires, interviews, observations, and documentation. The data analysis technique used the prerequisite test and multiple linear regression analysis techniques using SPSS v25.0. The results of this study explained that: (1) there is a positive and significant effect of supervision on employee work passion (tcount 2.868 > ttable 1.988 and a significance of 0.005 <0.05); (2) there is a positive and significant effect of work discipline on employee work passion (tcount 4.423 > ttable 1.988 and a significance of 0.000 <0.05); (3) there is a positive and significant effect of supervision and work discipline on employee work passion (Fcount 31.060 > Ftable 3.11 and a significance of 0.000 <0.05). Keywords: correlational method ; supervision on employee; quantitative

Peningkatan keterampilan public speaking melalui metode Monroe’s Motivated Sequence kelas XI OTKP SMKN 1 Surakarta Agustina Dewi Wulandari; Wiedy Murtini; Anton Subarno
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 2 (2023): Maret
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i2.60955

Abstrak: Tujuan dari penelitian ini adalah untuk mengetahui: 1) bagaimana pola mengajar guru administrasi perkantoran pada mata pelajaran PKWU yang mengalami perubahan di era new normal, mulai dari persiapan hingga proses evaluasi di SMKN 1 Banyudono; dan 2) hambatan yang ditemukan dalam pembelajaran di SMKN 1 Banyudono. Proses pembelajaran PKWU pada masa new normal diterapkan secara tatap muka terbatas pada tatap muka di SMKN 1 Banyudono; dan 3) upaya yang dilakukan untuk mengatasi kendala dalam penerapan tatap muka terbatas pada mata pelajaran PKWU di SMKN 1 Banyudono. Jenis penelitian ini adalah deskriptif-kualitatif dengan pendekatan studi kasus. Penelitian dilakukan di SMKN 1 Banyudono. Data penelitian diperoleh dari informan, peristiwa, dan dokumen dengan teknik purposive dan snowball sampling. Teknik pengumpulan data meliputi observasi, wawancara, dan dokumen. Keabsahan data diperoleh dengan empat cara yaitu kredibilitas, transferabilitas, dependabilitas, dan konfirmabilitas. Teknik analisis data menggunakan analisis data model interaktif dengan tahapan sebagai berikut: 1) pengumpulan data, 2) reduksi data, 3) penyajian data, dan 4) penarikan kesimpulan. Hasil penelitian menunjukkan bahwa guru telah melaksanakan pembelajaran PKWU dengan cukup baik sesuai dengan petunjuk pelaksanaan.Kata Kunci : pembelajaran; PKWU; studi kasus Abstract: The purpose of this study was to find out: 1) how the teaching pattern of office administration teachers on PKWU subjects has changed in the new normal era, starting from the preparation to the evaluation process at SMKN 1 Banyudono; and 2) the obstacles found in learning at SMKN 1 Banyudono. The PKWU learning process in the new normal period was applied face-to-face, limited to face-to-face at SMKN 1 Banyudono; and 3) the efforts made to overcome the obstacles in the application of face-to-face were limited to PKWU subjects at SMKN 1 Banyudono. This type of research is descriptive-qualitative with a case study approach. The research was conducted at SMKN 1 Banyudono. Research data was obtained from informants, events, and documents with purposive and snowball sampling. Data collection techniques include observation, interviews, and documents. The validity of the data was obtained in four ways: credibility, transferability, dependability, and confirmability. The data analysis technique used interactive model data analysis with the following stages: 1) data collection, 2) data concession, 3) data presentation, and 4) drawing conclusions. The results showed that the teacher had carried out PKWU learning quite well in accordance with the official instructions.Keywords: case studies; learning; PKWU

The Need of Financial Literacy Proficiency Level for Generation Z Students at School Frederika Widi Prihartanti; Wiedy Murtini; Mintasih Indriayu
Eduvest - Journal of Universal Studies Vol. 2 No. 3 (2022): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Financial Literacy has a significant role in the individual decision-making process. Existing studies have proven that that lower levels of financial literacy lead to irrational financial decisions funds as well as savings and debt. Basically, Indonesian students in PISA 2018 have the lowest mean scores compared to other countries. At the same time, there is no integration in Indonesia curriculum with financial education. This study focuses on a review of financial education used in the current literature as well as their corresponding limitations.

Pengaruh persepsi promosi dan citra perusahaan terhadap loyalitas pelanggan aplikasi shopee Dias Murtika Putri; Wiedy Murtini; Patni Ninghardjanti
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 8, No 3 (2024): Mei
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v8i3.77595

Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh (1) promosi terhadap loyalitas pelanggan aplikasi Shopee, (2) citra perusahaan terhadap loyalitas pelanggan aplikasi Shopee (3) promosi dan citra perusahaan secara bersama-sama terhadap loyalitas pelanggan aplikasi Shopee. Penelitian ini merupakan penelitian kuantitatif dengan metode korelasional. Jumlah populasi sebanyak 339 mahasiswa PAP dan 100 mahasiswa diambil sebagai sampel. Sampel pada penelitian ini diambil menggunakan metode purposive sampling. Data penelitian dikumpulkan dengan kuesioner penelitian menggunakan skala likert 1-4 dan dianalisis dengan bantuan aplikasi SPSS versi 26. Hasil penelitian menunjukkan bahwa (1) terdapat pengaruh positif dan signifikan variabel promosi terhadap loyalitas mahasiswa pada aplikasi Shopee, dibuktikan dengan nilai signifikan sebesar 0,000 < 0,05 dan nilai thitung 4,318 > ttabel 1,984 (2) terdapat pengaruh positif dan signifikan variabel citra perusahaan terhadap loyalitas mahasiswa pada aplikasi Shopee, dibuktikan dengan nilai signifikan sebesar 0,037 < 0,05 dan nilai thitung 2,113 > ttabel 1,984 (3) terdapat pengaruh positif dan signifikan variabel promosi dan citra perusahaan secara bersama-sama terhadap loyalitas mahasiswa pada aplikasi Shopee, dibuktikan dengan nilai signifikan sebesar 0,000 < 0,05 dan nilai Fhitung 37,364 > Ftabel 3,09.Keywords : citra perusahaan; beriklan; dedikasi pelanggan; kuantitatif Abstract: This study aims to determine the effect of (1) promotion on customer loyalty in the Shopee application (2) corporate image on customer loyalty in the Shopee application (3) promotion and corporate image simultaneously on customer loyalty in the Shopee application. The total population is 339 students of PAP and 100 students are taken as samples. This research is quantitative research with a correlational method. The sample was taken using the purposive sampling method. The research data was collected using a research questionnaire with a Likert scale of 1-4 and analyzed using the SPSS version 26 application. The results showed that (1) there is a positive and significant effect of the promotion on customer loyalty of students in the Shopee application, as evidenced by a significant value of 0,000 < 0,05 and tcount value of 4,318 >tcount 1,984 (2) there is a positive and significant effect of corporate image on customer loyalty of students in Shopee application, as evidence by the significant value of 0,037 < 0,05 and tcount value of 2,113 >tcount 1,984 (3) there is a positive and significant effect of promotion and corporate image simultaneously on customer loyalty of students in Shopee application, as evidence by the significant value of 0,000 < 0,05 and Fvalue 37,364 > Ftable 3,09.Keywords: advertise; corporate image; customer dedication; quantitative

Analisis sistem pelayanan prima untuk wisatawan di balai pelestarian situs manusia purba Sangiran Mayta Eka Maharani; Wiedy Murtini; Cicilia Dyah Sulistyaningrum Indrawati
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 5 (2023): September
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i5.55619

Abstrak: Penelitian ini bertujuan untuk (1) menerapkan standar pelayanan prima di Balai Pelestarian Situs Manusia Purba Sangiran terhadap wisatawan, (2) mengatasi kendala yang dialami pegawai dalam memberikan pelayanan kepada wisatawan, dan (3) melakukan upaya untuk mengatasi hambatan dalam memberikan pelayanan kepada wisatawan. wisatawan. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus. Teknik pengumpulan data dengan observasi, wawancara, dan analisis dokumen. Hasil penelitian ini menunjukkan bahwa: 1) standar pelayanan prima di BPSMPS telah dilaksanakan sesuai pedoman yaitu Permendikbud No. 31 Tahun 2015 tentang Organisasi dan Tata Kerja Balai Pelestarian Situs Manusia Purba Sangiran dan SOP lembaga . Implementasinya adalah 1) fasilitas pelayanan yang diberikan oleh BPSMPS yaitu pelayanan pendidikan dan pelayanan museum, 2) pelayanan pegawai, setiap pegawai harus memberikan pelayanan yang maksimal, namun kenyataan di lapangan pegawai tidak berorientasi pada pelanggan, 3) pelayanan ruang display kurang tersusun rapi dan teratur. Tapi fosilnya tidak lengkap. (2) Kendala yang dialami dalam memberikan pelayanan prima di BPSMPS antara lain (a) terbatasnya fasilitas parkir dan (b) kebersihan kamar mandi BPSMPS yang masih minim. Upaya yang dilakukan untuk mengatasi kendala dalam memberikan pelayanan prima kepada wisatawan di BPSMPS antara lain (a) meningkatkan intensitas kebersihan kamar mandi dan menambah tempat parkir, (b) melakukan pembekalan sebelum memberikan pelayanan, (c) monitoring dan evaluasi.Kata kunci: kualitatif; pengunjung; sistem layanan yang optimalAbstract: This study aims to (1) implement excellent service standards at the Sangiran Ancient Human Site Preservation Center for tourists, (2) address the obstacles experienced by employees in providing services to tourists, and (3) make efforts to overcome obstacles in providing services to tourists. This study uses a qualitative method with a case study approach. Data collection techniques by observation, interviews, and document analysis. The results of this study indicate that: 1) the standard of excellent service at BPSMPS has been implemented according to the guidelines, namely Permendikbud No. 31 of 2015 concerning the Organization and Work Procedure of the Sangiran Ancient Human Site Preservation Center and the institution's SOPs. The implementation is 1) service facilities provided by BPSMPS, namely educational services and museum services, 2) employee services, each employee must provide maximum service, but the reality in the field is that employees are not customer oriented, 3) display room services are arranged in a neat and orderly manner. But the fossils are incomplete. (2) The obstacles experienced in providing excellent service at BPSMPS include (a) limited parking facilities and (b) the cleanliness of BPSMPS bathrooms, which is still minimal. Efforts made to overcome obstacles in providing excellent service to tourists at BPSMPS include (a) increasing the intensity of bathroom cleanliness and adding parking spaces, (b) conducting briefings before providing services, (c) monitoring and evaluating.Keywords: excellent service system, qualitative; visitors

Perbandingan penggunaan Google Classroom dan Edmodo pada pembelajaran Dasar-Dasar Manajemen Perkantoran dan Layanan Bisnis Aziz Ramadhan Mulyo; Wiedy Murtini; Anton Subarno
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 2 (2023): Maret
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i2.62556

Abstrak: Penelitian ini bertujuan untuk mengetahui: (1) perbedaan hasil belajar mata pelajaran Dasar- dasar Manajemen Perkantoran dan Layanan Bisnis pada media pembelajaran Google Classroom dan Edmodo; dan (2) media pembelajaran yang mendapatkan hasil belajar tertinggi antara Google Classroom dan Edmodo pada mata pelajaran Dasar-dasar Manajemen Perkantoran dan Layanan Bisnis. Penelitian ini merupakan penelitian true experimental dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah seluruh siswa kelas X Manajemen Perkantoran dan Layanan Bisnis SMK Negeri 1 Karanganyar yang berjumlah 63 siswa. Sampel penelitian diambil dengan menggunakan teknik sampel jenuh. Teknik pengumpulan data dengan dokumentasi dan tes. Teknik analisis data yang digunakan adalah teknik analisis ANCOVA dengan menggunakan IBM SPSS 25.0. Hasil penelitian menunjukkan bahwa: 1) Terdapat perbedaan hasil belajar yang signifikan antara media pembelajaran Google Classroom dan Edmodo. Hal ini dibuktikan dengan uji ANCOVA yang menunjukkan bahwa signifikansi sebesar 0,035 < 0,05); 2) Hasil belajar pada mata pelajaran Melakukan Pekerjaan Dasar Kantor dan Layanan Bisnis dari media pembelajaran Edmodo lebih tinggi dibandingkan dengan hasil belajar dari media pembelajaran Google Classroom. Hal ini dibuktikan dengan nilai rata-rata pada Google Classroom dan Edmodo (7,409<8,126).Kata Kunci: hasil belajar; media pembelajaran; penelitian true experimentalAbstract: The study aimed to determine: (1) differences in learning outcomes in Basics of Office Management and Business Services on Google Classroom and Edmodo learning media; and (2) learning media that get the highest learning outcomes between Google Classroom and Edmodo in Basics of Office Management and Business Services subjects. This research is true experimental research with a quantitative approach. The population in this study was all students of class X Office Management and Business Services at SMK Negeri 1 Karanganyar (63 students). The research sample was taken using the saturated sample technique. Data collection techniques with documentation and tests. The data analysis technique used was the ANCOVA analysis technique using IBM SPSS 25.0. The results show that: 1) There was a significant difference in learning outcomes between Google Classroom and Edmodo learning media. This is evidenced by the ANCOVA test, which shows that the significance is 0,035<0,05); 2) Learning outcomes in the subjects of Basic Office Management and Business Services from Edmodo learning media are higher than learning outcomes from Google Classroom learning media. This is evidenced by the mean value in Google Classroom and Edmodo (7,409<8,126).Keywords: learning media; learning outcomes; true experiment research

Customer Service dalam meningkatkan pelayanan nasabah selama pandemi Covid-19 pada Bank BTN Cabang Surakarta 2021 Alfreda Larasati Vernanda; Wiedy Murtini; Susantiningrum Susantiningrum
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 4 (2023): Juli
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i4.64247

Abstrak: Penelitian ini bertujuan untuk mengetahui peran, kendala, dan solusi dalam mengatasi kendala pelayanan nasabah pada masa pandemi covid-19 2021 di Bank BTN. Penelitian ini bersifat deskriptif dengan pendekatan studi kasus. Penelitian ini menggunakan data primer dan data sekunder. Sumber datanya adalah informan, tempat, dan dokumen dengan teknik pengambilan sampel menggunakan purposive sampling dan snowball sampling. Untuk teknik analisis data diterapkan model interaktif Miles dan Huberman. Penelitian ini menemukan bahwa peran layanan nasabah di Kantor Cabang Bank BTN Surakarta sangat penting dan vital untuk meningkatkan intensifikasi dana melalui produk-produk yang tersedia. Sedangkan kendala yang dihadapi dalam pelayanan pelanggan adalah karena ketatnya SOP, masalah sistem dan IT, tingkat pendidikan dan usia pelanggan, serta panggilan masuk dari sesama rekan kerja saat bertugas. Oleh karena itu, Bank BTN Cabang Surakarta mengambil beberapa solusi untuk mengatasi permasalahan tersebut, seperti melakukan konfirmasi melalui call center, meminta maaf dan menghubungi kembali nasabah, tetap tenang dalam menangani permasalahan nasabah, dan fokus pada nasabah.Kata Kunci:; deskriptif kualitatif; peningkatan; studi kasusAbstract: This research aims to determine the role, constraints, and solutions in overcoming obstacles in customer service during the covid-19 pandemic 2021 at Bank BTN. This research is descriptive with a case study approach. This study uses primary data and secondary data. The data sources are informants, places, and documents with sampling techniques using purposive sampling and snowball sampling. For data analysis techniques, Miles and Huberman's interactive models are applied. This research found that the role of customer service at Bank BTN Branch office in Surakarta was crucial and vital to increase the intensification of funds through available products. Meanwhile, the obstacles faced by customer service were due to the strict SOP, system and IT problem, the level of education and age of the customers, and incoming calls from fellow colleagues when they are in charge. Therefore, the branch office of Bank BTN in Surakarta came up with some solutions to overcome the problems, such as confirming through the call centre, apologizing and re-contacting customers, remaining calm in handling customer problems, and focusing on customers.Keywords: case study; descriptive qualitative; improvement

Profesionalisme kerja pegawai kantor Kecamatan Jebres Kota Surakarta Isma Zakiyah Laily Nurdiana; Wiedy Murtini; Cicilia Indrawati
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 7, No 6 (2023): November
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v7i6.74894

Abstrak: Penelitian ini bertujuan untuk menentukan (1) kinerja yang dilakukan karyawan Kantor Daerah Jebres, (2) faktor pendukung dan faktor penghambat kinerja karyawan kantor Daerah Jebres dalam mencapai kinerja profesional, dan (3) upaya yang dilakukan oleh karyawan dalam mencapai profesionalisme karyawan kantor Daerah. Penelitian ini adalah pendekatan kualitatif deskriptif dengan jenis penelitian studi kasus. Sumber data penelitian diperoleh dari informan (Jebres Head District, Head of Public Service Section, dan karyawan), dokumen (SOP, modul profil Jebres District, Sertifikat Pelatihan, Banner Layanan), dan hasil pengamatan (performance). Teknik pengambilan sampel menggunakan sampling purposive dan sampel bola salju. Hasilnya menunjukkan bahwa (1) kinerja yang telah dilakukan hingga saat ini oleh karyawan Kantor Distrik Jebres mengacu pada tiga aspek, yaitu pengetahuan, keterampilan, dan sikap kerja: (2) Faktor-faktor pendukung kerja yang dimiliki oleh karyawan kantor distrik Jebres meliputi: (a) faktor kesadaran aparat; (b) aturan di masyarakat; (c) organisasi; (d) kemampuan dan keterampilan; dan (e) fasilitas dan faktor infrastruktur. Faktor-faktor yang menghambat termasuk (a) kualitas sumber daya manusia, (b) dukungan pemerintah, dan (c) kondisi kerja; (3) upaya karyawan untuk mencapai profesionalisme untuk meningkatkan dan mengevaluasi komitmen mereka untuk bekerja untuk hasil yang baik. Lebih baik lagi, upaya yang dilakukan oleh pemerintah, yaitu dengan menyediakan pelatihan, pengembangan karir, dan program pelatihan.Kata Kunci: kinerja; kualitatif; penghalangAbstract: This study aims to determine (1) the performance that employees of the Jebres District office have carried out, (2) the supporting factors and inhibiting factors of the performance of Jebres District office employees in achieving professional performance, and (3) the efforts made by employees in achieving the professionalism of the employees of the Jebres District office. This research is a descriptive qualitative approach with a case study research type. Sources of research data were obtained from informants (Jebres District Head, Head of Public Service Section, and employees), documents (SOP, Jebres District profile modules, Training Certificates, Service Banners), and results of observations (performance). The sampling technique used purposive sampling and snowball sampling. The results showed that (1) the performance that has been carried out so far by employees of the Jebres District office refers to three aspects, namely knowledge, skills, and work attitudes: (2) Work-supporting factors owned by employees of the Jebres District office include: (a) factors of apparatus awareness; (b) rules in the public; (c) organization; (d) capabilities and skills; and (e) facilities and infrastructure factors. The inhibiting factors include (a) the quality of personnel resources, (b) government support, and (c) working conditions; (3) the efforts made by employees to achieve professionalism to increase and evaluate their commitment to work for good results. Even better, the efforts made by the government, namely by providing training, career development, and training programs.Keywords: obstacles; performance; qualitative

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