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Financial Literacy’s Moderating Role in Savings and MSME Sustainability: Evidence from Central Java, Indonesia Efriyani sumastuti; C. Tri Widiastuti; Rizka Ariyanti; Ali Imron
Quantitative Economics and Management Studies Vol. 6 No. 4 (2025)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems4107

Abstract

The objective of This investigation is to investigate the influence of financial inclusion and financial literacy on the sustainability of businesses, with business savings serving as a mediating factor and financial literacy acting as a moderator. The study involved 150 culinary MSMEs in Central Java and utilized a quantitative method with the SmartPLS 3.0 analytical tool. The findings suggest that financial literacy and financial inclusion significant direct influences on business sustainability. Additionally, Financial literacy significantly influences business savings, highlighting its important role in shaping the financial behaviors of MSMEs. On the other hand, business savings do not show a statistically significant direct impact on business sustainability, and their mediating role receives only partial support. The moderating effect of financial literacy on the connection between business savings and business sustainability is significant but in a negative direction. These results suggest that while financial literacy is generally advantageous, it can change the role of savings if not integrated with effective financial planning. This research provides a theoretical contribution to the comprehension of financial behavior models in MSMEs and supports the achievement of SDG 8 (Decent Work and Economic Growth) and SDG 9 (Industry, Innovation, and Infrastructure) through inclusive financial empowerment.
The Influence Of Service Quality, Customer Relationship Management (CRM) And Brand Image On Customer Loyalty With Customer Satisfaction As An Intervening Variable Ali Imron; Rizka Ariyanti
International Conference On Digital Advanced Tourism Management And Technology Vol. 1 No. 1 (2023): International Conference on Digital Advanced Tourism, Management, and Technolog
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/ictmt.v1i1.54

Abstract

The aim of this research is to determine and analyze the influence of Service Quality, Customer Relationship Management (CRM) and Brand Image on Customer Loyalty with Customer Satisfaction as an intervening variable. This research uses purposive sampling with a sample of 100 respondents. This research testing uses quantitative methods. The validity test results of all question items are valid because the value of rcount > rtable. The reliability test results of all question items are reliable because the Cronbach Alpha value is> 0.60. The results of the classical assumption test all variables meet the classical assumption criteria. The results of multiple linear regression analysis in this research obtained b1 = 0.133 which shows the positive influence of the Service Quality variable (X1) on customer loyalty (Y). Meanwhile b2 = 0.182 shows the positive influence of CRM variables (X2) on Customer Loyalty (Y). Lastly, b3 = 0.252 shows the positive influence of the Brand Image variable (X3) on Customer Loyalty (Y).To test the hypothesis, there is a partially significant influence between Service Quality (X1) on customer loyalty (Y) with a value of tcount > ttable (3.978 > 1.983). CRM (X2) has a partially significant effect on Customer loyalty (Y) with a value of tcount > ttable (2.164 > 1.983). Brand Image (X3) has a partially significant effect on Customer Loyalty (Y) with a value of tcount > ttable (2.335 > 1.986). Customer Satisfaction (Z) mediates the influence of Service Quality (X1) on Customer Loyalty (Y) with a value of tcount > ttable (14.734 > 1.983). Customer Satisfaction (Z) mediates the influence between CRM (X2) on Customer loyalty (Y) with a value of tcount > ttable (10.335>1.983). Customer Satisfaction (Z) mediates the influence of Brand Image (X3) on Customer Loyalty (Y) with a value of tcount > ttable (10.258 > 1.983). Customer Satisfaction (Z) has a partially significant effect on Customer Loyalty (Y) with a value of tcount > ttable (3.513 > 1.983).
Analisis Pengaruh Kecintaan Merek (Brand Love) dan Pengalaman Merek (Brand Experience) Terhadap Keputusan Pembelian Produk UKM Batik di Pekalongan Dengan Mediasi Pemasaran Hijau (Green Marketing) Notoatmojo, Iqbal; Rizka Ariyanti; Ali Imron
JPEAKU (Jurnal Pendidikan Ekonomi Akuntansi Kewirausahaan) Vol 5 No 1 (2025): JPEAKU (Jurnal Pendidikan Ekonomi Akuntansi Kewirausahaan)
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jpeaku.v5i1.25306

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kecintaan merek (brand love) dan pengalaman merek (brand experience) terhadap keputusan pembelian produk UKM batik di Pekalongan melalui pemasaran hijau (green marketing) sebagai variabel mediasi. Latar belakang penelitian ini didasari oleh meningkatnya kesadaran konsumen terhadap isu lingkungan, sehingga pelaku usaha, termasuk UKM batik, perlu mengadopsi strategi pemasaran berkelanjutan yang mampu membangun hubungan emosional dan pengalaman positif dengan konsumen. Penelitian ini menggunakan pendekatan kuantitatif dengan metode eksplanatori dan teknik analisis data menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Square (PLS) dengan bantuan software SmartPLS 3. Sampel dalam penelitian ini berjumlah 100 responden yang merupakan konsumen produk batik UKM di Pekalongan, dengan teknik pengambilan sampel non-probability accidental sampling. Hasil penelitian menunjukkan bahwa kecintaan merek (brand love) dan pengalaman merek (brand experience) berpengaruh positif dan signifikan terhadap keputusan pembelian melalui strategi pemasaran hijau (green marketing). Penelitian ini menegaskan pentingnya integrasi strategi emosional dan pengalaman merek dengan nilai-nilai keberlanjutan untuk mendorong keputusan pembelian konsumen secara lebih efektif.