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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Dehasen Untuk Negeri Tractare: Jurnal Ekonomi-Manajemen Jurnal Pusat Manajemen Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Kamelia Astuty
Universitas Dehasen Bengkulu
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Public Health Social Sciences Other

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The Influence of E-Wallets and Hedonism in Mediating the Relationship Between Lifestyle and Impulsive Consumption Behavior Among Gen Z Students Kamelia Astuty; Tara Julita Eka Putri; Dilla Julia Azzarah; Evi Herlyaminda
Tractare: Jurnal Ekonomi-Manajemen Vol 9 No 1 (2026): TRACTARE : Jurnal Ekonomi dan Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Bentara Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62820/trt.v9i1.199

Abstract

The purpose of this study was to determine the potential revenue projections Land and Building Tax (PBB) in the city of Batam years 2014-2016..….…(CLICK C_ABSTRACT)
The Effect of Service Quality and Facilities on Patient Satisfaction at the Pasar Manna Community Health Centre in South Bengkulu Regency Fadila Putri Lauara; Ida Anggriani; Kamelia Astuty; Nia Indriasari
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1546

Abstract

Health centers, as primary health facilities, play a strategic role in providing health services to the community. However, based on conditions in the field, there are still several problems, such as long waiting times for services and limited supporting facilities. These conditions can cause a gap between patients' expectations and the services they receive, so research is needed to determine the extent to which service quality and facilities affect patient satisfaction. The research population was patients at Pasar Manna Health Center, with a sample size of 97 respondents determined using the Slovin formula and accidental sampling technique. Data collection was conducted through a questionnaire with a Likert scale that had been tested for validity and reliability. The data obtained were analyzed using multiple linear regression with the help of the SPSS program, and the coefficient of determination and hypothesis testing were conducted partially and simultaneously. The results showed that service quality and facilities had a positive and significant effect on patient satisfaction, both partially and simultaneously. Service quality had a more dominant influence than facilities. Based on these results, it can be concluded that improving service quality and providing adequate facilities are very important in increasing patient satisfaction. Therefore, Pasar Manna Health Center is advised to continue improving service quality and completing facilities to meet the expectations and needs of the community.
The Influence Of Trust And Service Quality On Public Satisfaction (Case Study At The Ratu Agung Sub-District Office, Bengkulu City) Sendi Nopriansyah; Ida Ayu Made E.G; Kamelia Astuty
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1560

Abstract

Public satisfaction is an important indicator in assessing service performance in both government and private institutions that provide services. Satisfaction can be measured and observed from various aspects, one of which is consumer trust in the services received after engaging with a particular institution or service provider. The purpose of this study is to determine the extent to which trust and service quality influence public satisfaction at Ratu Agung Sub-District Office, Bengkulu City. This research is categorized as a quantitative study with a causal associative approach. The data collection method used a questionnaire with a Likert scale, and the sample consisted of 50 respondents who received services at Ratu Agung Sub-District Office at the time of the study. The results of the study indicate that the multiple linear regression equation obtained is:Y = 10.696 + 0.286 (X1) + 0.457 (X2) + 3.312, which means that there is a positive (direct) correlation between trust (X1) and service quality (X2) on public satisfaction (Y) at Ratu Agung Sub-District Office, Bengkulu City. The hypothesis testing for trust (X1) shows that t-count = 2.018>t-table = 2.011 and significance value = 0.049 < 0.05. Thus, Ha is accepted and Ho is rejected, indicating that trust has a significant effect on public satisfaction. Meanwhile, the test for service quality (X2) shows that t-count = 3.390>t-table = 2.011 and significance value = 0.001<0.05. Therefore, Ha is accepted and Ho is rejected, indicating that service quality also has a significant effect on public satisfaction. Furthermore, F-test result shows that F-count = 34.134>3.195, indicating that the hypothesis is accepted. This means that there is a simultaneous effect of trust (X1) and service quality (X2) on public satisfaction (Y) at Ratu Agung Sub-District Office, Bengkulu City.
Co-Authors Ahmad Soleh Aldino Erinsyah Putra Dilla Julia Azzarah Evi Herlyaminda Fadila Putri Lauara Galian Ramdani Harun Ida Anggriani Ida Ayu Made E.G Karona Cahya Susena Kimas Kurniawan Klara Mega Utari Panjaitan Neri Susanti Nia Indriasari Nila Aprilia Nirta Vera Yustanti Nursia Regita Rini Indriani Risna Purnama Sari Sendi Nopriansyah Sri Handayani Tara Julita Eka Putri Vesti Septina Putri Yetri Oktiva Sari Yun Fitriano