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Effect of Service Quality and Perceived Value Satisfaction and Loyalty Religious Tourists Visit Island Madura, Indonesia Pribanus Wantara
AFEBI Management and Business Review Vol. 1 No. 1 (2016): June
Publisher : Asosiasi Fakultas Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47312/ambr.v1i1.30

This paper wants to examine the relationship of service quality, perceived value, satisfaction and loyalty with religious tourists who visit the island of Madura in 2015. The structural equation modeling results support the hypothesis that service quality affects directly the satisfaction and loyalty, and satisfaction directly affects loyalty, but the results do not support the hypothesis that the perceived value directly affects the satisfaction and perceived value directly affects loyalty. Quality of service only has direct and indirect influence on loyalty through satisfaction. So the stage of tourism development in Madura, quality of service is very important in building loyalty and satisfaction tourists.Keywords: Loyalty, Madura Island, Perceived Value, Satisfaction, Service Quality

Kepuasan Pelanggan pada Kualitas Layanan Bengkel Amien Jaya Motor Bangkalan Rahmatullah, Miftahul Amien; Wantara, Pribanus
Jurnal Kajian Ilmu Manajemen (JKIM) Vol 4, No 1 (2024): Maret
Publisher : Management Department of Economics and Business Of Trunojoyo Madura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jkim.v4i1.24907

The aim of the study was to determine the effect of the dimensions of service quality which include tangibles, reliability, responsiveness, assurance and empathy on customer satisfaction at the Amien Jaya Motor workshop. This study used a quantitative method with a survey research type. This research was conducted at the Amien Jaya Motor Workshop involving 97 people or a questionnaire. Based on the results of the t test on tangible variables it has a significant effect on customer satisfaction while the t test on the reliability variable has a significant effect on customer satisfaction for the t test on the responsiveness variable also has a significant effect on customer satisfaction. In the t-test, the assurance variable has a significant effect on customer satisfaction, while in the t-test, the empathy variable also has a significant effect on customer satisfaction. Based on the results of the elaboration above, the quality of service which includes (Tangibles, Reliability, Responsiveness, Assurance, and Emphaty has a positive and significant simultaneous effect on customer satisfaction at Amien Jaya Motor (AJM) workshops). This can be proven by the results of the partial test (t test) the result shows that the f-count value is greater than the f- table so that it can be concluded that service quality affects customer satisfaction.

Pengaruh Electronic Word Of Mouth (E-WOM) Terhadap Minat Berkunjung Melalui Citra Destinasi Pada Wisata Taman Rekreasi Kota Bangkalan Wahyuni, Sri; wantara, Pribanus
Jurnal Kajian Ilmu Manajemen (JKIM) Vol 3, No 2 (2023): Juni
Publisher : Management Department of Economics and Business Of Trunojoyo Madura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jkim.v3i2.18561

The development of the use of internet and social media is an oppurtunity for a tourist destination to increase the visitors. Likewise with TRK tour which is said still have minimal visitors, therefore there is a need information containing a special specification of TRK to triggers visit intention to make visit such as the destination image that is through EWOM. The purpose of this research was to find out how much influence EWOM has on visiting intention through destination image on Taman Rekreasi Kota in Bangkalan. This research using quantitative research with survey method via questionaire. The data analysis technique used to prove the hypothesis was compiled using Path Analysis and using the Sobel Test. The results of this research show that (1) EWOM has a direct, significant effect on visisting intentions; (2) EWOM has a direct effect on destination image; (3) The destination image has no effect on visiting interest and is not significant; (4) EWOM has limited indirect effect on visiting intention through the destination image, the destination image is able to mediate the effect between the Electronic Word Of Mouth on visiting intention. The researcher can conclude that the use of Electronic Word Of Mouth can influence the visiting intention and destination image is able to mediate it, but the mediating variable does not have much influence on the visiting intention.

Pengaruh Kualitas Pelayanan Jasa, Lokasi, Harga Terhadap Kepuasan Pelanggan Jasa Kursus Mengemudi Alif Pamungkas, Bayu Aji Catur; Wantara, Pribanus
Jurnal Kajian Ilmu Manajemen (JKIM) Vol 3, No 4 (2023): Desember
Publisher : Management Department of Economics and Business Of Trunojoyo Madura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jkim.v3i4.18883

The purpose of this study was to determine the effect of service quality, location and price on customer satisfaction with Alif driving course services. This research is a quantitative descriptive research. The research was conducted at the Alif Driving Course. The sample in this study amounted to 96 respondents. Sampling using incidental sampling technique and tested using multiple regression analysis method, F test and t test. Data collection techniques were carried out by questionnaire method. Data analysis using SPSS 22 shows that customer satisfaction with the Alif driving course service can be improved by taking into account the level of service quality, location, and price of the Alif driving course. service quality, location and price have a significant influence on customer satisfaction Alif driving course services.

Pengaruh Destination Image, Perceived Value, dan Satisfaction Terhadap Tourist Loyalty di Pantai Lon-Malang Kabupaten Sampang Tia Astaivada; Pribanus Wantara
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 10 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i10.5215

This study aims to determine the effect of destination image, perceived value, and satisfaction on tourist loyalty at Lon Malang Beach, Sampang Regency. This type of research is quantitative research with analysis using Structural Equation Modeling using the SmartPLS version 4 statistical program. In this study, the population used is not known for certain (infinite) and the sample used is tourists who visit Lon Malang Beach. This study uses a questionnaire with a Likert scale. The results of the study obtained are that destination image has a strong influence on loyalty, but destination image has no effect on satisfaction. While perceived value also has no effect on loyalty, but perceived value has a strong influence on satisfaction. Likewise, satisfaction also has a positive effect on loyalty. So overall, destination image and perceived value play an important role in building loyalty and satisfaction at Lon Malang Beach in Sampang Regency, but the influence varies depending on the path tested. While satisfaction has a strong influence on tourist loyalty.

Pengaruh Kualitas Pelayanan dan Citra Destinasi terhadap Kepuasan Pengunjung dan Loyalitas Pengunjung Destinasi Pantai Lon-Malang Jamilatul Hasanah; Pribanus Wantara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 10 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i10.5393

This research aims to determine the influence of service quality and destination image on visitor satisfaction and loyalty of visitors to the Lon Malang Beach destination. This research uses a quantitative approach with analytical methods Structural Equation Modeling (SEM), which is processed using a statistical program SmartPLS version 4. The population in this study consisted of tourists who visited Lon Malang Beach, with a sample size of 100 respondents selected randomly. The main instrument used in data collection was a questionnaire prepared using a Likert scale to measure respondents' perceptions of the variables studied. The research results show that service quality has a significant influence on visitor loyalty, making it the main factor that plays an important role in increasing tourist loyalty at Lon Malang Beach. In addition, destination image was found to have a smaller influence on visitor satisfaction and loyalty compared to service quality. Visitor satisfaction has also been proven to be an important variable in building loyalty, meaning satisfied visitors are more likely to return to visit in the future. Thus, this research highlights that service quality is a key factor in creating visitor loyalty, while destination image makes a more limited contribution to visitor satisfaction and loyalty at Lon Malang Beach.

Pengaruh Citra Destinasi dan Komunikasi Pemasaran Terhadap Loyalitas melalui Kepuasan Pengunjung Destinasi Pantai Lon Malang Nurul Amalia; Pribanus Wantara
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 11 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i11.5410

This study aims to examine the effect of destination image and marketing communication on loyalty through visitor satisfaction. This type of research is quantitative research with Structural Equation Modeling data analysis techniques using the SmartPLS version 4.0 statistical program. In this study, the population is not known for certain (infinite) and the sample used is tourists visiting Lon Beach, Malang. This study uses a questionnaire with a Likert Scale. The results of the study obtained that destination image affects loyalty with a p-value <0.05 and t-statistic> 1.96, while destination image does not affect satisfaction with a p-value> 0.05 and t-statistic <1.96, but marketing communication has an effect on loyalty with a p-value <0.05 and t-statistic> 1.96, and communication also has an effect on satisfaction with a p-value <0.05 and t-statistic> 1.96.

Pengaruh Kualitas Pelayanan dan Citra Destinasi terhadap Kepuasan Pengunjung dan Loyalitas Pengunjung Destinasi Pantai Lon-Malang Jamilatul Hasanah; Pribanus Wantara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 10 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i10.5393

This research aims to determine the influence of service quality and destination image on visitor satisfaction and loyalty of visitors to the Lon Malang Beach destination. This research uses a quantitative approach with analytical methods Structural Equation Modeling (SEM), which is processed using a statistical program SmartPLS version 4. The population in this study consisted of tourists who visited Lon Malang Beach, with a sample size of 100 respondents selected randomly. The main instrument used in data collection was a questionnaire prepared using a Likert scale to measure respondents' perceptions of the variables studied. The research results show that service quality has a significant influence on visitor loyalty, making it the main factor that plays an important role in increasing tourist loyalty at Lon Malang Beach. In addition, destination image was found to have a smaller influence on visitor satisfaction and loyalty compared to service quality. Visitor satisfaction has also been proven to be an important variable in building loyalty, meaning satisfied visitors are more likely to return to visit in the future. Thus, this research highlights that service quality is a key factor in creating visitor loyalty, while destination image makes a more limited contribution to visitor satisfaction and loyalty at Lon Malang Beach.

Pengaruh Kualitas Layanan Terhadap Kepuasan dan Word Of Mouth Pada Destinasi Wisata Pantai Lon Malang Wantara, Pribanus; Irawati, S. Anugrahini; Arfy, Widya Rizka
Kompetensi (Competence : Journal of Management Studies) Vol 18, No 2 (2024): Oktober
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/kompetensi.v18i2.28060

ABSTRAKKualitas pelayanan dan kepuasan pelanggan banyak memainkan peran penting dalam industri jasa seperti industri kuliner dan pariwisata, karena kualitas layanan sangat penting untuk kelangsungan hidup dan profitabilitas perusahaan. Dengan melihat masalah persaingan yang semakin tinggi dalam industri jasa khususnya industry wisata, maka pengelola destinasi wisata harus mampu memberikan layanan yang berkualitas dan memenuhi tuntutan pelanggan. Studi ini bertujuan untuk menguji hubungan faktor-faktor yang memengaruhi promosi dari mulut ke mulut dalam industri wisata pada pantai Lon-Malang di Kabupaten Sampang. Populasi adalah pelanggan yang sedang berkunjung ke pantai Lon-Malang sejumlah 125 orang. Untuk mengumpulkan data digunakan kuesioner selanjutnya diolah menggunakan perangkat lunak SmartPLS versi 3.2.7. Temuan menunjukkan hubungan positif yang signifikan antara seluruh dimensi kualitas layanan terhadap kepuasan pelanggan, serta terdapat hubungan positif dan signifikan antara kepuasan pelanggan dengan promosi dari mulut ke mulut pelanggan.

Determinant of Output Creative Economic Subsectors: Case Study Culinary MSMEs Blue Beach Tanjung Bumi Bangkalan dan Lon-Malang Beach Sampang Prasetyo, Alvin Sugeng; Wantara, Pribanus; Umar, Dimas Mahmudi
Buletin Ekonomika Pembangunan Vol 5, No 2 (2024): SEPTEMBER
Publisher : Jurusan Ilmu Ekonomi Fakultas Ekonomi Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/bep.v5i2.28631

The method used in this research is multiple regression, with as many micro and small enterprises as possible, with as many as 152 samples. The estimation results show that capital, labor, raw materials for production, and electrical energy have a significant effect on production sold by traders. Still, the use of technology has not had a significant effect on production sold by traders. The Research results found that culinary MSMEs in the Blue Beach and Lon Malang tourist destination have not yet optimized digitalization. For example, they lack mastery of technology and have not used e-payment, so they have not been able to increase revenue. Keywords: Blue Beach, Lon Malang, multiple regression,

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