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All Journal Ekonomi Bisnis Jurnal Ilmiah Manajemen dan Bisnis (JIMB) E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Penelitian Pertanian Terapan Jurnal Fokus Manajemen Bisnis Jurnal Terapan Manajemen dan Bisnis Dedikasi: Jurnal Pengabdian Kepada Masyarakat Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Southeast Asian Journal of Management and Research Jurnal Ilmu Manajemen
Saptaningsih Sumarmi
Universitas PGRI Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Peran Work-Life Balance dalam Hubungan Authentic Leadership, Emotional Exhaustion, dan Employee Performance pada Industri Perhotelan: Systematic Literature Review Ayu Anisa; Saptaningsih Sumarmi; Vivi Nawangsari
Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset Vol. 4 No. 3 (2026): Mei: Jurnal Penelitian Manajemen dan Inovasi Riset
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/lokawati.v4i3.2918

Abstract

The demanding standards of premium service in the hospitality industry frequently expose frontline personnel to heavy workloads, irregular shift patterns, and continuous emotional regulation. These strenuous working conditions generate significant psychological vulnerability, particularly the emergence of emotional exhaustion and role conflict that directly threaten service delivery quality. This study aims to investigate and synthesize the strategic role of work-life balance in mediating and moderating the relationships among authentic leadership, emotional exhaustion, and employee performance. Employing a systematic literature review guided by the PRISMA 2020 statement, comprehensive searches were conducted across reputable international databases for empirical publications from 2022 to 2026. Following screening and eligibility appraisal of 418 identified records, 16 full-text empirical articles met all inclusion criteria and were synthesized qualitatively. Findings reveal that authentic leadership, characterized by relational transparency, balanced processing, and moral integrity, fosters subordinate trust, diminishes affective exhaustion, and enhances employee job performance. Furthermore, work-life balance operates as an instrumental resource replenishment mechanism and a vital protective boundary condition that prevents emotional exhaustion from undermining daily service outcomes. Practical implications underscore the necessity for hotel management to adopt humane scheduling practices alongside ethical leadership development, while theoretical implications highlight the need for longitudinal empirical testing of this integrated conceptual framework within emerging hospitality markets.
Co-Authors Agung Nurrohman Ahmad Iqbal Fathurrohman Angga Kurniawan Arif Siaha Widodo Ayu Anisa Chandra Wisnu Utomo Elvina Anggraini Fitri Susilowati Hani Andrasasi Hapsari Dyah Herdiany Hety Wijayanti Indah Ayu Wahyu Nurati Nurul Fadila Okti Puspa Ayu Prasyanti Rachmad Hadi Nur Aziz Ratna Purnama Sari Tasrim, Tasrim Tentua, Meilany Nonsi Vivi Nawangsari Wuri Plangi Ayatina Youcha Rizkalefatehania