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All Journal MIX : Jurnal Ilmiah Manajemen SEIKO : Journal of Management & Business Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Jurnal Sistim Informasi dan Teknologi
Samuel PD Anantadjaya
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Effect of Total Quality Mangement on Visitor Satisfaction and Its Effect on Service Quality Zainuddin Latuconsina; Uli Wildan Nuryanto; Pandu Adi Cakranegara; I Nyoman Tri Sutaguna; Samuel PD Anantadjaya
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6925

Abstract

This study aims to analyze effect of total quality management on visitor satisfaction and its effect on service quality. The population in this study are library employees at Universitas Pattimura, Ambon. The sampling technique used is purposive sampling, with a number of respondents as many as 33 respondents. Data are collected using a questionnaire as the main instrument and a questionnaire using the likert scale to measure respondents' answers. Hypothesis testing using partial least square test. The results show that total quality management has a positive effect on visitor satisfaction at the Library at Universitas Pattimura, Ambon. Visitor satisfaction has a positive effect on service quality at the Library at Universitas Pattimura, Ambon.
Co-Authors Afdhal Chatra Perdana Alain Rishi Zacharias Ardiyanto Maksimilianus Gai Cakranegara, Pandu Adi Fitriyah Nurhidayah Hendy Tannady I Nyoman Tri Sutaguna Ikhsan Amar Jusman Irma M Nawangwulan Iwan Henri Kusnadi Jabida Latuamury Latuconsina, Zainuddin Mozart Malik Ibrahim Nanny Mayasari Nuria Astagini Ribka Sari Butar- butar Siti Annisa Wahdiniawati Uli Wildan Nuryanto Widya Granita