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APAKAH LEMBAGA PENDIDIKAN PEDULI DENGAN PELAYANAN? Samuel PD Anantadjaya; Widya Granita; Irma M Nawangwulan; Fitriyah Nurhidayah; Nuria Astagini
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 1 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.894 KB)

Abstract: With the growing numbers of educational institutions, both formal, informaland informal, and with the improving comprehension of the society on the importanceof service, this research aims to investigate the level of satisfaction of students of thoseeducational institutions. This is also in conformation with the expansion of informationtechnology whereby the information exchanges are faster, and educational institutions,which disregard this trend may be left behind. Using the basic foundation from the fieldof study on consumer behavior, this research tries to evaluate on service delivery andperformance of educational institutions. This research relies on purposive andproportional sampling to university students in Jakarta, Tangerang, and Bandung.Interview sessions, observations, and questionnaire distributions are conducted togather primary data from the registered students of selected formal educationalinstitutions. Of course, it is expected that personnels of those educational institutionsgrasp the important role of service delivery and performance, and the influential factorson the success of services. Nevertheless, the findings show that the level of servicedelivery of lecturers and administrative staff in higher educational institutions needdrastic improvement to allow students to receive the optimal level of service.Keywords: consumer behavior, formal educational institution, service factors

Analysis of The Influence of Information Availability, Economic Factors and Changing Trends on Travel Agent Business Sustainability in Digital Era Ardiyanto Maksimilianus Gai; Afdhal Chatra; Mozart Malik Ibrahim; Samuel PD Anantadjaya; Irma M Nawangwulan
Jurnal Sistim Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v6i2.344

The goal of this study is to identify key factors in travel agent management and then differentiate their impact on the value creation of these companies. Researchers group methodologies for analyzing value creation in travel agencies into several main categories. The methods are interview and economic-financial analysis. Then we identify value creation indicators to determine economic value-added options, then we conduct empirical contrast. The research results reveal that travel agents, acting as intermediaries, have become highly relevant, absorbing nearly all industries of this sector's production. The historical analysis concludes that travel agents underwent a positive evolution in value creation during the studied period. The revolution in information technology, which increased staff productivity, and the process of sector concentration and association, which increased rotation, are the main factors driving this evolution. Investments in financial assets, tangible assets, and intangible assets also play an important role in transforming the sector's productive structure. While the evolution of margins plays a less significant role in value creation, the sector faces challenges due to price wars and strong competition. The positive impact of the sector's debt also increased, contributing to a significant increase in economic value-added. Finally, travel agents need to pay attention to these factors in their management in order to remain competitive and achieve their ultimate goal of creating value in this sector.

Analisis Pengaruh Lingkungan Kerja Fisik dan Beban Kerja Terhadap Kinerja Karyawan (Studi Kasus Suku Dinas Tenaga Kerja, Transmigrasi dan Energi Jakarta Selatan) Hendy Tannady; Siti Annisa Wahdiniawati; Ikhsan Amar Jusman; Nanny Mayasari; Alain Rishi Zacharias; Iwan Henri Kusnadi; Irma M Nawangwulan; Samuel PD Anantadjaya
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Abstrak Tujuan pada penelitian ini adalah untuk dapat mengetahui seberapa besar pengaruh beban kerja dan lingkungan kerja fisik terhadap kinerja karyawan yang ada di Sudin Tenaga Kerja, Transmigrasi dan Energi Kota Administrasi Jakarta Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengolahan data statistik deskriptif. Metode penelitian ini menggunakan jenis penelitian lapangan (field research). Peneliti melakukan observasi langsung ke lapangan, guna dapat melihat secara langsung kondisi yang sebenarnya terjadi di Sudin Disnakertrans. Pengumpulan data pada penelitian ini dilakukan dengan cara menyebarkan kuesioner kepada 77 karyawan yang ada di Sudin Disnakertrans. Kesimpulan dari penelitian adalah Beban kerja menunujukkan hasil bahwa nilai t hitung lebih kecil daripada nilai t tabel (0.590 < 1.971) atau Sig <α (0,557 > 0,05) yang mana hal ini menunjukan bahwa beban kerja tidak berpengaruh secara signifikan terhadap kinerja karyawan, dan dengan demikian H1 pun ditolak. Lingkungan Kerja Fisik menunjukkan hasil bahwa nilai t hitung lebih besar dari t tabel (7.940 > 1.971) atau Sig < α (0.000 < 0.05) yang mana hal ini menunjukan bahwa lingkungan kerja fisik berpengaruh secara positif dan signifikan terhadap kinerja karyawan, dan dengan demikian H2 pun diterima. Kata kunci: Beban Kerja, Lingkungan Kerja Fisik, Kinerja Karyawan, Sudin Abstract The purpose of this study was to determine how much influence the work and work environment had on the performance of employees in the South Jakarta Sub-Department of Manpower, Transmigration and Energy Administration. This study uses a quantitative approach with descriptive statistical data processing techniques. This research method uses the type of field research (field research). Researchers made direct observations in the field, in order to be able to see firsthand the actual conditions that occurred in the Manpower and Transmigration Sub- Department. Data collection in this study was carried out by distributing questionnaires to 77 employees in the Manpower and Transmigration Sub-Department. The conclusion of the study is that the workload shows the result that the t-count value is smaller than the t-table value (0.590 < 1.971) or Sig <α (0.557 > 0.05) which indicates that the workload does not significantly affect employee performance, Thus H1 was rejected. Physical Work Environment shows that the arithmetic value is greater than the table (7.940 > 1.971) or Sig < (0.000 < 0.05) which indicates that the work environment has a positive and significant effect on employee performanc, and thus H2 is accepted. Keywords: Workload, Physical Work Environment, Employee Performance, Sub-Department

The Internalities & Externalities on the MSMEs in Indonesia as a Commitment on Organizational Development Timotius Agus Rachmat; Irma M Nawangwulan; DC Ethan Samuel; Abdul Haris Lahuddin; Daniella CE Samuel; Anantadjaya, Samuel PD; Mohammad Wahiddudin; Sasotya Pratama
Salus Publica: Journal of Community Service Vol. 3 No. 1 (2025): April 2025
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/saluspublica.v3i1.419

Micro, Small, and Medium Enterprises (MSMEs) in Indonesia are vital to economic development but face challenges from internal and external factors. This study investigates how (1) internalities, such as; leadership and innovation capacity, and (2) externalities, such as; government policies and market competition, influence MSMEs’ commitment to organizational development. Data were gathered from 16 MSMEs in Sulawesi Barat, Sulawesi Selatan, Sulawesi Tenggara, and Eastern Java through surveys and interviews. Results indicate that strong internal and external factors (entrepreneurial orientation, dynamic capabilities, operational efficiency, market orientation, digital transformation, policy support, market environment, and collaborative network). This training really encouraged a collaborative learning process and strengthening networks between MSMEs. This activity showed that a practice-based training approach to ensure the best internalities and externalities of organizational commitment. However, access to technology and capital remains a critical barrier. The study highlights the need for targeted policy interventions and capacity-building programs to align internal strengths with external opportunities. By proposing a framework for sustainable organizational development, this research contributes to the literature on MSMEs and offers practical recommendations for stakeholders in Indonesia’s economic ecosystem

Analisis Pengaruh Lingkungan Kerja Fisik dan Beban Kerja Terhadap Kinerja Karyawan (Studi Kasus Suku Dinas Tenaga Kerja, Transmigrasi dan Energi Jakarta Selatan) Hendy Tannady; Siti Annisa Wahdiniawati; Ikhsan Amar Jusman; Nanny Mayasari; Alain Rishi Zacharias; Iwan Henri Kusnadi; Irma M Nawangwulan; Samuel PD Anantadjaya
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4152

Abstrak Tujuan pada penelitian ini adalah untuk dapat mengetahui seberapa besar pengaruh beban kerja dan lingkungan kerja fisik terhadap kinerja karyawan yang ada di Sudin Tenaga Kerja, Transmigrasi dan Energi Kota Administrasi Jakarta Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengolahan data statistik deskriptif. Metode penelitian ini menggunakan jenis penelitian lapangan (field research). Peneliti melakukan observasi langsung ke lapangan, guna dapat melihat secara langsung kondisi yang sebenarnya terjadi di Sudin Disnakertrans. Pengumpulan data pada penelitian ini dilakukan dengan cara menyebarkan kuesioner kepada 77 karyawan yang ada di Sudin Disnakertrans. Kesimpulan dari penelitian adalah Beban kerja menunujukkan hasil bahwa nilai t hitung lebih kecil daripada nilai t tabel (0.590 < 1.971) atau Sig <α (0,557 > 0,05) yang mana hal ini menunjukan bahwa beban kerja tidak berpengaruh secara signifikan terhadap kinerja karyawan, dan dengan demikian H1 pun ditolak. Lingkungan Kerja Fisik menunjukkan hasil bahwa nilai t hitung lebih besar dari t tabel (7.940 > 1.971) atau Sig < α (0.000 < 0.05) yang mana hal ini menunjukan bahwa lingkungan kerja fisik berpengaruh secara positif dan signifikan terhadap kinerja karyawan, dan dengan demikian H2 pun diterima. Kata kunci: Beban Kerja, Lingkungan Kerja Fisik, Kinerja Karyawan, Sudin Abstract The purpose of this study was to determine how much influence the work and work environment had on the performance of employees in the South Jakarta Sub-Department of Manpower, Transmigration and Energy Administration. This study uses a quantitative approach with descriptive statistical data processing techniques. This research method uses the type of field research (field research). Researchers made direct observations in the field, in order to be able to see firsthand the actual conditions that occurred in the Manpower and Transmigration Sub- Department. Data collection in this study was carried out by distributing questionnaires to 77 employees in the Manpower and Transmigration Sub-Department. The conclusion of the study is that the workload shows the result that the t-count value is smaller than the t-table value (0.590 < 1.971) or Sig <α (0.557 > 0.05) which indicates that the workload does not significantly affect employee performance, Thus H1 was rejected. Physical Work Environment shows that the arithmetic value is greater than the table (7.940 > 1.971) or Sig < (0.000 < 0.05) which indicates that the work environment has a positive and significant effect on employee performanc, and thus H2 is accepted. Keywords: Workload, Physical Work Environment, Employee Performance, Sub-Department

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