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All Journal MIX : Jurnal Ilmiah Manajemen Jurnal Kewarganegaraan Journal of Sustainable Community Development (JSCD) Jurnal Sistim Informasi dan Teknologi Apollo: Journal of Tourism and Business Salus Publica
Irma M Nawangwulan
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Public Health Social Sciences Other

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APAKAH LEMBAGA PENDIDIKAN PEDULI DENGAN PELAYANAN? Samuel PD Anantadjaya; Widya Granita; Irma M Nawangwulan; Fitriyah Nurhidayah; Nuria Astagini
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 1 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.894 KB)

Abstract

Abstract: With the growing numbers of educational institutions, both formal, informaland informal, and with the improving comprehension of the society on the importanceof service, this research aims to investigate the level of satisfaction of students of thoseeducational institutions. This is also in conformation with the expansion of informationtechnology whereby the information exchanges are faster, and educational institutions,which disregard this trend may be left behind. Using the basic foundation from the fieldof study on consumer behavior, this research tries to evaluate on service delivery andperformance of educational institutions. This research relies on purposive andproportional sampling to university students in Jakarta, Tangerang, and Bandung.Interview sessions, observations, and questionnaire distributions are conducted togather primary data from the registered students of selected formal educationalinstitutions. Of course, it is expected that personnels of those educational institutionsgrasp the important role of service delivery and performance, and the influential factorson the success of services. Nevertheless, the findings show that the level of servicedelivery of lecturers and administrative staff in higher educational institutions needdrastic improvement to allow students to receive the optimal level of service.Keywords: consumer behavior, formal educational institution, service factors
Analysis of The Influence of Information Availability, Economic Factors and Changing Trends on Travel Agent Business Sustainability in Digital Era Ardiyanto Maksimilianus Gai; Afdhal Chatra; Mozart Malik Ibrahim; Samuel PD Anantadjaya; Irma M Nawangwulan
Jurnal Sistim Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v6i2.344

Abstract

The goal of this study is to identify key factors in travel agent management and then differentiate their impact on the value creation of these companies. Researchers group methodologies for analyzing value creation in travel agencies into several main categories. The methods are interview and economic-financial analysis. Then we identify value creation indicators to determine economic value-added options, then we conduct empirical contrast. The research results reveal that travel agents, acting as intermediaries, have become highly relevant, absorbing nearly all industries of this sector's production. The historical analysis concludes that travel agents underwent a positive evolution in value creation during the studied period. The revolution in information technology, which increased staff productivity, and the process of sector concentration and association, which increased rotation, are the main factors driving this evolution. Investments in financial assets, tangible assets, and intangible assets also play an important role in transforming the sector's productive structure. While the evolution of margins plays a less significant role in value creation, the sector faces challenges due to price wars and strong competition. The positive impact of the sector's debt also increased, contributing to a significant increase in economic value-added. Finally, travel agents need to pay attention to these factors in their management in order to remain competitive and achieve their ultimate goal of creating value in this sector.
Analisis Pengaruh Lingkungan Kerja Fisik dan Beban Kerja Terhadap Kinerja Karyawan (Studi Kasus Suku Dinas Tenaga Kerja, Transmigrasi dan Energi Jakarta Selatan) Hendy Tannady; Siti Annisa Wahdiniawati; Ikhsan Amar Jusman; Nanny Mayasari; Alain Rishi Zacharias; Iwan Henri Kusnadi; Irma M Nawangwulan; Samuel PD Anantadjaya
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.756 KB) | DOI: 10.31316/jk.v6i3.4152

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Abstrak Tujuan pada penelitian ini adalah untuk dapat mengetahui seberapa besar pengaruh beban kerja dan lingkungan kerja fisik terhadap kinerja karyawan yang ada di Sudin Tenaga Kerja, Transmigrasi dan Energi Kota Administrasi Jakarta Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengolahan data statistik deskriptif. Metode penelitian ini menggunakan jenis penelitian lapangan (field research). Peneliti melakukan observasi langsung ke lapangan, guna dapat melihat secara langsung kondisi yang sebenarnya terjadi di Sudin Disnakertrans. Pengumpulan data pada penelitian ini dilakukan dengan cara menyebarkan kuesioner kepada 77 karyawan yang ada di Sudin Disnakertrans. Kesimpulan dari penelitian adalah Beban kerja menunujukkan hasil bahwa nilai t hitung lebih kecil daripada nilai t tabel (0.590 < 1.971) atau Sig <α (0,557 > 0,05) yang mana hal ini menunjukan bahwa beban kerja tidak berpengaruh secara signifikan terhadap kinerja karyawan, dan dengan demikian H1 pun ditolak. Lingkungan Kerja Fisik menunjukkan hasil bahwa nilai t hitung lebih besar dari t tabel (7.940 > 1.971) atau Sig < α (0.000 < 0.05) yang mana hal ini menunjukan bahwa lingkungan kerja fisik berpengaruh secara positif dan signifikan terhadap kinerja karyawan, dan dengan demikian H2 pun diterima. Kata kunci: Beban Kerja, Lingkungan Kerja Fisik, Kinerja Karyawan, Sudin Abstract The purpose of this study was to determine how much influence the work and work environment had on the performance of employees in the South Jakarta Sub-Department of Manpower, Transmigration and Energy Administration. This study uses a quantitative approach with descriptive statistical data processing techniques. This research method uses the type of field research (field research). Researchers made direct observations in the field, in order to be able to see firsthand the actual conditions that occurred in the Manpower and Transmigration Sub- Department. Data collection in this study was carried out by distributing questionnaires to 77 employees in the Manpower and Transmigration Sub-Department. The conclusion of the study is that the workload shows the result that the t-count value is smaller than the t-table value (0.590 < 1.971) or Sig <α (0.557 > 0.05) which indicates that the workload does not significantly affect employee performance, Thus H1 was rejected. Physical Work Environment shows that the arithmetic value is greater than the table (7.940 > 1.971) or Sig < (0.000 < 0.05) which indicates that the work environment has a positive and significant effect on employee performanc, and thus H2 is accepted. Keywords: Workload, Physical Work Environment, Employee Performance, Sub-Department
The Internalities & Externalities on the MSMEs in Indonesia as a Commitment on Organizational Development Timotius Agus Rachmat; Irma M Nawangwulan; DC Ethan Samuel; Abdul Haris Lahuddin; Daniella CE Samuel; Anantadjaya, Samuel PD; Mohammad Wahiddudin; Sasotya Pratama
Salus Publica: Journal of Community Service Vol. 3 No. 1 (2025): April 2025
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/saluspublica.v3i1.419

Abstract

 Micro, Small, and Medium Enterprises (MSMEs) in Indonesia are vital to economic development but face challenges from internal and external factors. This study investigates how (1) internalities, such as; leadership and innovation capacity, and (2) externalities, such as; government policies and market competition, influence MSMEs’ commitment to organizational development. Data were gathered from 16 MSMEs in Sulawesi Barat, Sulawesi Selatan, Sulawesi Tenggara, and Eastern Java through surveys and interviews. Results indicate that strong internal and external factors (entrepreneurial orientation, dynamic capabilities, operational efficiency, market orientation, digital transformation, policy support, market environment, and collaborative network). This training really encouraged a collaborative learning process and strengthening networks between MSMEs. This activity showed that a practice-based training approach to ensure the best internalities and externalities of organizational commitment. However, access to technology and capital remains a critical barrier. The study highlights the need for targeted policy interventions and capacity-building programs to align internal strengths with external opportunities. By proposing a framework for sustainable organizational development, this research contributes to the literature on MSMEs and offers practical recommendations for stakeholders in Indonesia’s economic ecosystem
Entrepreneurship & Community Involvement Project with IPMI Institute Students Anantadjaya, Samuel PD; Samuel, Daniella CE; Irma M Nawangwulan; Abdul Haris Lahuddin; Sasotya Pratama; DC Ethan Samuel; Poetry Ken Savitri; Hari Ara Hariandja; Brian McNerney
Journal of Sustainable Community Development (JSCD) Vol. 7 No. 2 (2025): Journal of Sustainable Community Development
Publisher : Sekolah Tinggi Manajemen IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v7i2.146

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This explores the intersection of entrepreneurship and the Community Involvement Project (CIP) at IPMI Institute, focusing on the seminar held on May 23, 2025, where student groups presented solutions to community challenges, enhancing their analytical, collaborative, and public speaking skills. By examining the structure, objectives, and outcomes of the CIP, this highlights how IPMI’s approach bridges academic learning with societal impact, preparing students for leadership in national and international business contexts. The CIP is a cornerstone of IPMI’s curriculum, designed to empower students to apply entrepreneurial principles to address real world social challenges. In the CIP seminar showcased two student groups—Bank Sampah Group and Avoy Farm Group—who developed innovative solutions aligned with the United Nations Sustainable Development Goals (SDGs). By integrating market analysis, resource allocation, and impact assessment, the CIP fosters an entrepreneurial mindset, encouraging students to view challenges as opportunities for innovation and growth. The seminar provided a platform for students to refine their public speaking skills, presenting their findings to peers, lecturers, and industry professionals, thereby enhancing their ability to communicate complex ideas effectively. The CIP at IPMI Institute serves as a dynamic platform for fostering entrepreneurship and leadership through hands-on, community-focused initiatives. The seminar demonstrated the power of integrating academic rigor with practical application, as students tackled pressing social issues while honing their public speaking and analytical skills. By fostering collaboration, innovation, and effective communication, IPMI Institute prepares students to become impactful leaders in the global business arena. The success of projects like those presented by the Bank Sampah and Avoy Farm Groups highlights the potential of entrepreneurship to drive sustainable change. In addition, there are 3 more stands; the Amour de Cookies, HaZe Fragrance, and the Teboe ID. As IPMI Institute continues to refine its curriculum and expand its global partnerships, the CIP remains a vital tool for shaping future entrepreneurs who are not only business-savvy but also socially conscious and adept at engaging diverse audiences.
The Presence of CPM (Asia) in the Indonesian MSMEs: A Qualitative Study for Firm, Macroeconomic, Market vs MSME Growth DC Ethan Samuel; Irma M Nawangwulan; Samuel PD Anantadjaya; Timotius A Rachmat; Brian McNerney; Daniella CE Samuel; Karen McNerney
Journal of Sustainable Community Development (JSCD) Vol. 8 (2026): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v8i1.150

Abstract

Micro, Small, and Medium Enterprises (MSMEs) account for more than 60 percent of national GDP in Indonesia and employ the highest number of workers, yet these enterprises still face fundamental barriers for growth. Limited marketing knowledge, fragmented distribution channels, and no consumer insight system have made it impossible for MSMEs to compete with large companies and to enter the modern retail ecosystem. This condition indicates the opportunity for MSMEs to find external partners to get professionalized marketing solutions, modernized sales, and retail mechanisms that make it possible for them to grow sustainably. The degree of CPM (Asia) is a region-leading outsourced sales and marketing merchandising service and hence provides a strategic model for filling those gaps. By deploying field salesforces, implementing standardized merchandising practices, and leveraging data-driven consumer insights, CPM (Asia) ensures that enterprises can strengthen market visibility and consumer engagement. Such collaboration provides a path for Indonesian MSMEs to enhance their competitiveness without incurring the huge cost of building internal sales and marketing infrastructures. Additionally, the regional presence of CPM (Asia) will enable the transfer of best practices from the other Asian markets-particularly in terms of digital retail activation and omnichannel strategies-to Indonesia's evolving business landscape. Integration of the capabilities of CPM (Asia) and MSME development agendas will have firm-level and macroeconomic outcomes. At the enterprise level, MSMEs are enabled to have increased market accessibility, professionalized brand execution systems, and adaptive strategies to meet consumer demand. At the national level, such partnerships add value to Indonesia's policy priorities of inclusive growth, digital transformation (Bahtiar et al., 2025), and employment creation. The case of CPM (Asia) strongly advocates outsourcing not only as an efficiency mechanism but also as a strategic driver of innovation and competitiveness in emerging markets. CPM (Asia), in conclusion, is a good strategic partner to empower Indonesian MSMEs to overcome barriers to growth, harmonize with modern supply chains, and secure sustainable performance in the highly competitive regional economy.
Indonesian-Version of the Micro, Small & Medium Enterprises with Layth Matthews During His Visit in IPMI Institute Iqbal Surya; Samuel PD Anantadjaya; Irma M Nawangwulan; Timotius A Rachmat; DC Ethan Samuel; Daniella CE Samuel
Journal of Sustainable Community Development (JSCD) Vol. 8 (2026): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v8i1.154

Abstract

Micro, Small, and Medium Enterprises (MSMEs) constitute the backbone of Indonesia’s economy, representing 99% of all business units and contributing more than 60% to national gross domestic product. Despite their pivotal role in fostering inclusive growth and employment, MSMEs continue to face systemic challenges, including limited access to finance, uneven digital adoption, branding difficulties, and managerial capacity gaps. Addressing these issues requires collaborative interventions that integrate practical business support with academic insights. This manuscript reports on a community service program conducted by IPMI Institute in collaboration with Dr. Layth Matthews, a global expert in leadership, financial literacy, and mindful decision-making. The program, held on August 5, 2025, combined knowledge-sharing sessions with a structured Focus Group Discussion (FGD) involving MSME practitioners, faculty members, and students. Qualitative data were analyzed using NVivo software, employing thematic coding and case classification to capture stakeholder perspectives and identify strategic pathways for MSME empowerment. Findings reveal divergent priorities across stakeholder groups: MSME practitioners emphasized operational challenges such as financing, digitalization, and branding, while lecturers highlighted curriculum integration, applied research, and service-learning as strategic contributions. Convergence was observed in areas of managerial capacity building, mentorship programs, and collaborative forums, underscoring the potential for multi-stakeholder partnerships. The integration of global perspectives situates Indonesia’s MSME challenges within broader emerging economy discourse, highlighting common structural barriers while recognizing Indonesia’s distinctive socio-cultural and geographic context. The study concludes that academic institutions play a critical role in bridging theory and practice, fostering MSME resilience through knowledge transfer, applied research, and community engagement. Recommendations include embedding MSME issues into curricula, expanding mentorship initiatives, and institutionalizing collaborative platforms such as annual MSME forums. By aligning academic missions with practitioner needs, the IPMI–Layth Matthews collaboration exemplifies how universities can contribute meaningfully to inclusive economic growth and socio-economic transformation in Indonesia.
Indonesia’s First Makanan Bergizi Gratis Starting in 2025-2026: Case Studies in Class of Supply Chain Management Samuel PD Anantadjaya; Irma M Nawangwulan; Alimanto Chu
Journal of Sustainable Community Development (JSCD) Vol. 8 (2026): Journal of Sustainable Community Development
Publisher : Institut IPMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32924/jscd.v8i1.162

Abstract

Indonesia’s Makan Bergizi Gratis (MBG) program, or Free Nutritius Meals (FNM), which was introduced by President Prabowo Subianto in 2025, basically sits as a huge public welfare effort meant to give free nutritious meals to about 82–83 million people, mostly school age children, pregnant women, and breastfeeding mothers. The program is not only about tackling malnutrition and child stunting, it is a strategic national policy tool meant to push economic growth, modernize the food supply chain, and form stronger human capital. In this paper, a qualitative case study approach is used so MBG is looked at like an operational, plus public sector management problem, by reviewing policy documents, program records, and what international school feeding practices usually look like. The results show that even though the program has huge potential to improve national nutrition and to strengthen local economies, its implementation still gets slowed down by systemic risks. Those risks include food safety weak points, budget inefficiencies, governance breakdowns, and distribution obstacles across Indonesia’s archipelago, which is not a small thing at all. The study then concludes that for MBG to stay viable in the long run, it needs to move away from fully universal coverage toward a semi-targeted fiscal allocation model, plus it has to create strict multi-layer governance and run integrated digital monitoring. MBG is really a complicated national systems matter, so it needs centralized standards while local areas carry out execution in a more decentralized way in order to push inclusive development that actually reaches everyone.
Adapting Human Factor toward Well-Being and Performance: A Case Study of Ergonomics on Hybrid Work Environment Samuel PD Anantadjaya; Timotius Agus Rachmat; Irma M Nawangwulan; DC Ethan Samuel; Pramudhio RA Widyatmoko; Waraney Dendeng; Daniella CE Samuel
Apollo: Journal of Tourism and Business Vol. 4 No. 2 (2026): May 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/apollo.v4i2.502

Abstract

This qualitative literature-based study explores the application of ergonomics, also known as human factors engineering, in contemporary hybrid work environments to optimize employee well-being and performance. Drawing on a systematic thematic analysis of 52 peer-reviewed publications (2024–2025) using NVivo software, the research consolidates knowledge across the International Ergonomics Association’s 3 core domains: physical, cognitive, and organizational ergonomics. Findings reveal that hybrid work has intensified ergonomic risks: improvised home workstations frequently lead to musculoskeletal disorders and fatigue (physical domain); constant digital connectivity and poorly designed interfaces drive technostress, cognitive overload, and burnout (cognitive domain); while inadequate organizational policies, leadership support, and communication structures exacerbate disengagement and blurred work–life boundaries (organizational domain). Crucially, the domains are highly interdependent: physical discomfort amplifies cognitive load, organizational decisions shape both physical and cognitive demands, and holistic interventions addressing all three domains yield the strongest outcomes. Supported by visual and quantitative analyses (word clouds, tree-maps, cluster maps, and dendrograms), the study confirms that ergonomics in hybrid settings must move beyond isolated physical adjustments to become a strategic, integrated system. Organizations that embed supportive policies, provide tangible ergonomic resources, and foster a proactive ergonomic culture achieve measurable gains in employee health, engagement, retention, and productivity. The paper concludes with evidence-based recommendations for employers, employees, and future research, emphasizing that holistic ergonomics is no longer optional but a core driver of sustainable performance and organizational resilience in the era of hybrid work.
Co-Authors ABDUL HARIS LAHUDDIN Afdhal Chatra Alain Rishi Zacharias Alimanto Chu Anantadjaya, Samuel PD Ardiyanto Maksimilianus Gai Brian McNerney Daniella CE Samuel DC Ethan Samuel Fitriyah Nurhidayah Hari Ara Hariandja Hendy Tannady Ikhsan Amar Jusman Iqbal Surya Iwan Henri Kusnadi Karen McNerney Mohammad Wahiddudin Mozart Malik Ibrahim Nanny Mayasari Nuria Astagini Poetry Ken Savitri Pramudhio RA Widyatmoko Samuel PD Anantadjaya Samuel PD Anantadjaya Samuel PD Anantadjaya Samuel, Daniella CE Sasotya Pratama Siti Annisa Wahdiniawati Timotius A Rachmat Timotius Agus Rachmat Timotius Agus Rachmat Waraney Dendeng Widya Granita