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All Journal Dinamik Semantik Techno.Com: Jurnal Teknologi Informasi Telematika : Jurnal Informatika dan Teknologi Informasi Jurnas Nasional Teknologi dan Sistem Informasi JAIS (Journal of Applied Intelligent System) Proceeding SENDI_U Journal of Information System Sistemasi: Jurnal Sistem Informasi Journal of Applied Geospatial Information Sinkron : Jurnal dan Penelitian Teknik Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Eksplora Informatika JOURNAL OF APPLIED INFORMATICS AND COMPUTING Techne : Jurnal Ilmiah Elektroteknika Jurnal Sistem Cerdas EDUMATIC: Jurnal Pendidikan Informatika Building of Informatics, Technology and Science Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Teknik Informatika (JUTIF) Journal of Applied Computer Science and Technology (JACOST) Journal La Multiapp Community: Jurnal Pengabdian Pada Masyarakat
Ardytha Luthfiarta
Teknik Informatika S1, Fakultas Ilmu Komputer, Universitas Dian Nuswantoro
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Physics Social Sciences Other

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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

 1 
Aspect-Based Sentiment Analysis with LDA and IndoBERT Algorithm on Mental Health App: Riliv Aryanti, Firda Ayu Dwi; Luthfiarta, Ardytha; Soeroso, Dennis Adiwinata Irwan
Journal of Applied Informatics and Computing Vol. 9 No. 2 (2025): April 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i2.8958

Abstract

Indonesia's mental health crisis in 2024 is increasing along with the high growth of internet users. Thus, high internet usage provides an opportunity for mobile applications including Riliv, a popular mental health application in Indonesia to become the most complete solution for overthinking, anxiety, and depression. This research aims to analyze the sentiment correlation of aspects based on App Store and Play Store reviews through scraping to effectively expose Riliv’s user satisfaction knowledge to developers using topic labeling with Latent Dirichlet Allocation (LDA) and sentiment labeling using Bidirectional Encoder Representations from Transformers (BERT) indobenchmark/indobert-base-p1 model on Aspect-Based Sentiment Analysis (ABSA). This study used 3068 reviews from September 2015 to December 2024. The main results obtained were 1) Identified the sentiment that positive is highest in 2020, neutral is highest in 2020, and negative is highest in 2018. 2) Identified 4 main aspects of the Riliv application: Access Support, Counseling Services, Meditation Features, and User Interface with LDA. 3) The majority distribution was negative on User Interface, neutral on Counseling Services, and positive on Meditation Features. 4) The effectiveness of IndoBERT compared to the non-transformer baseline algorithm. 5) The most optimal results were obtained with 70% training, 10% validation, and 20% testing, resulting in 95% accuracy.
Co-Authors ., Junta Zeniarza ., Junta Zeniarza Abu Salam Abu Salam Adhitya Nugraha Adhitya Nugraha Adhitya Nugraha Affandy Affandy Althoff, Mohammad Noval Aris Febriyanto Aryanti, Firda Ayu Dwi Astuti, Yani Parti Bagus Dwi Satya, Mohammad Wahyu Basiron, Halizah Cahya, Leno Dwi Catur Supriyanto Catur Supriyanto Defri Kurniawan Dhita Aulia Octaviani Dzaki, Azmi Abiyyu Edi Faisal Edi Sugiarto Egia Rosi Subhiyakto, Egia Rosi Erwin Yudi Hidayat Fahreza, Muhammad Daffa Al Fahrezi, Sahrul Fahrezi Fahrezi, Sahrul Yudha Fahri Firdausillah Fairuz Dyah Esabella Farandi, Muhammad Naufal Erza Farsya, Nabila Zibriza Fauzyah, Zahrah Asri Nur Firmansyah, Gustian Angga Ganiswari, Syuhra Putri Hafiizhudin, Lutfi Azis Haresta, Alif Agsakli Harun Al Azies Hasan Shobri Heru Lestiawan Huda, Alam Muhammad Ika Novita Dewi Imam Muttaqin, Almas Najiib Indrawan, Michael Irham Ferdiansyah Katili Ivan Zuhdiansyah Julius Immanuel Theo Krisna Junta Zeniarja Krisna, Julius Immanuel Theo L. Budi Handoko Leno Dwi Cahya Maharani, Zahra Nabila Mahardika, Pramesthi Qisthia Hanum Md. Mahadi Hasan, Md. Mahadi Michael Indrawan Muhammad Daffa Al Fahreza Muhammad Jamhari Muhammad Rafid Mumtaz, Najma Amira Muttaqin, Almas Najiib Imam Nauval Dwi Primadya Nisa, Laila Rahmatin Octaviani, Dhita Aulia Primadya, Nauval Dwi Rafid, Muhammad Ramadhan Rakhmat Sani Rismiyati Rismiyati Sahrul Yudha Fahrezi Salsabila, Pramesya Mutia Satya, Mohammad Wahyu Bagus Dwi Setiawan, Dicky Soeroso, Dennis Adiwinata Irwan Sri Winarno Sri Winarno Suprayogi Suprayogi Suryaningtyas Rahayu Syarifah, Ulima Muna Utomo, Danang Wahyu Wibowo Wicaksono Wibowo Wicaksono Wulandari, Kang Andini Wulandari, Kang, Andini Zarifa, Yasmine Zuhdiansyah, Ivan