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All Journal Jurnal Ilmu Administrasi CENDEKIA BERNAS: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Dialogika Manajemen dan Administrasi Indonesian Journal of Education and Social Science Finance and Business Management Journal (FBMJ) Contemporary Public Administration Review (CoPAR) HUMAN: Journal of Social Humanities and Science Jurnal Administrasi Publik Riset Inovasi
Aceng Jarkasih
UNIVERSITAS MAJALENGKA
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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The Influence of Bureaucracy Apparatus' Behaviour to Service Quality of Land Certificate (Study at the Land Office of Majalengka, West Java) Aceng Jarkasih
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.1927

Abstract

This study aims to show the bureaucratic apparatus's behavior towards the quality of land certificate services and find new concepts about the bureaucratic apparatus's behavior. The methodology used in this research is the explanatory survey method, following the study's objectives, which will explain the relationship between variables, namely the behavior of bureaucratic officials to the quality of land certificate services. Based on the results of research and discussion of the influence of the behavior of bureaucratic officials on the quality of service certificates at the Land Office of Majalengka Regency, the following can be disclosed: 1) The behavior of bureaucratic officials is oriented towards the dimensions of justice, empathy, discipline, sensitivity, and responsibility. Significantly affects the quality of land certificate services; 2) The height bureaucratic behavior towards the quality of land certificate services is determined by the dimensions of Fairness, empathy, discipline, sensitivity, and responsibility. and 3) Furthermore, from the results of this research, it can be found and developed a new model that "Kharimah behavior" are words for the dimension of caring in providing public services.
Co-Authors Alvin Gilang Nugraha Amiruddin Setiawan Anye Widuri Ardi Mardiana Asep Suhada Citra Pebrianti Fitria Diding Bajuri Dwi Laksmi Ayu Wulandari Geraldy Fatullah Lalan Soeherlan S Lalan Soeherlan Soekamta Nurul Jannah Lailatul Fitria Pipih Napipah Raja Umamul Asyri Rizki Pradina Nugraha Terry Sugihardi Tri Ferga Prasetyo Umar Dani Vidi Adhitama Vina Monica Triany