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All Journal Signifikan : Jurnal Ilmu Ekonomi Buletin Ekonomi Fundamental Management Journal INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Jurnal ComunitA Servizio Indonesian Journal of Business Analytics (IJBA) Jurnal Manajemen Risiko Enrichment: Journal of Multidisciplinary Research and Development fundamental management journal International Journal of Christian Education and Philosophical Inquiry
Wilson Rajagukguk
Universitas Kristen Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Social Sciences Other

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Journal : Fundamental Management Journal

 1 
ANALISIS KEPUASAN KONSUMEN TERHADAP PELAYANAN MINI MARKET INDOMARET CIPINANG ASEM DI KELURAHAN KEBON PALA KECAMATAN MAKASAR JAKARTA TIMUR Sitanggang, Herpina Roulina; Sembiring, Carolina F.; Rajagukguk, Wilson
Fundamental Management Journal Vol. 1 No. 03 (2016): FUNDAMENTAL management journal PISSN/EISSN 2540 -9220/2540-9816
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v1i03.233

Abstract

This study aims to determine how the level of customer satisfaction on service performance Indomaret Cipinang Asem. The data used in this study derived from primary data, ie data obtained by distributing questionnaires to 100 respondents. As for the secondary data obtained from the study of literature and other sources that is certainly related to this research. The method used in this study is the importance of performance analysisdengan using ANOVA tables for processing the data, while the data collection techniques using Likert scale questionnaire contained therein Cartesian diagram. Conclusions can be drawn based on the diagram Cartesian are attributes that are in quadrant A, the employees handling customer complaints properly, employees serve customers quickly, employees are scrupulous in airport shopping deals, priced accordingly between listed with the data in the computer, the availability of products in Indomaret Asem Cipinang complete, the product availability in Cipinang Indomaret Asem, the availability of adequate parking places. The attributes of the attribute that most influences customer dissatisfaction Indomaret Cipinang Asem is atibut 10 is a discrepancy between the price specified by the data on the computer. Advice can be given to Indomaret Cipinang Asem Kebon Pala is Better Indomaret Cipinang Asem Kebon Pala more attention and improve pelayananannya contained in the attributes in quadrant A, which mainly attributes 10 that is a discrepancy between listed with the data in the computer because these attributes important for customers but implementation in Cipinang Indomaret Asem not meet the interests of customers.
RELATIONSHIP OF INCENTIVES AND WORK ENVIRONMENT TO ORGANIZATIONAL COMMITMENTS IN EMPLOYEES OF PT. KB FINANSIA MULTI FINANCE K. Seljuna Monika; Nenny Anggraini; Rajagukguk , Wilson
Fundamental Management Journal Vol. 7 No. 1p (2022): ISSN: 2540-9816 (print) Volume:7 No.1 April 2022
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v7i1p.3888

Abstract

This study aims to determine how the relationship between incentives and work environment to the organizational commitment of PT. KB Finansia Multi Finance. Which is a company engaged in financing, which is located at the Depok branch on Jl. IR. H. Juanda NO. 11 & 12 RT. 001/014 Ex. Kemiri Advance, Kec. Beji Depok. This research is descriptive quantitative. And this type of research is a case study with data collection through the provision of a list of questions (questionnaires), with a sample of 50 employees of PT. KB Finansia Multi Finance. Testing this hypothesis using the technique of sperm rank correlation analysis. Based on the results of this study indicate that, there is a significant relationship between incentives and organizational commitment as indicated by the value of tcount (5,707) > ttable (2,010). With this, the Spearman Rank correlation value is 0.636. There is a significant relationship between offering incentives and organizational commitment, as indicated by the value of tcount (6,714) > ttable (2,010). With this, the Spearman Rank correlation value is 0.696. there is a significant relationship between the work environment and organizational commitment. Companies should pay more attention to offering special incentives to give praise to employees, companies can better improve the work environment, especially pay attention to whether employees work together with colleagues so that employees are loyal and fully committed to an organization or company.Keywords: Incentives, Work Environment And Organizational Commitment.
THE INFLUENCE OF SERVICE QUALITY AND COMPANY IMAGE ON CONSUMER SATISFACTION AT CARRO INDONESIA.ID HARAPAN INDAH BEKASI BRANCH Muhamad, Muhamad Chaerul Ikhsan; Carolina F.Sembiring; Wilson Rajagukguk
Fundamental Management Journal Vol. 9 No. 1 (2024): ISSN:2540-9220 (Online) APRIL 2024
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v9i1.5798

Abstract

The era of progress and development has made four-wheeled vehicles, or cars, a basic necessity for the middle to upper-class society. This is evident from the increasing purchase of used cars every year. The number of car users continues to rise, resulting in various complex issues. One of the main issues is the worsening traffic congestion, leading to an increase in road accidents. The automotive service industry continues to evolve, providing adequate facilities. When these services are delivered effectively, they are used to enhance customer satisfaction. A quantitative approach is employed, and it has a cause-and-effect relationship design for the specific variables. The research findings are as follows: service quality has a positive and significant impact on customer satisfaction, with low significance (0.000 < 0.05). Similarly, the company image has a positive and significant effect on customer satisfaction, with low significance (0.004 < 0.05). Furthermore, there is a positive and significant simultaneous impact of the variables on customer satisfaction, as evidenced by the high F-value (191.345 > 3.136) and low significance level (0.000 > 0.05). In conclusion, the null hypothesis (H0) is rejected, and the alternative hypothesis (Ha) is accepted, indicating that service quality and company image significantly influence customer satisfaction. Keywords: Service Quality, Corporate Image, and Customer Satisfaction
Co-Authors Andrian, Tony Boiliu, Esti Regina Carolina F.Sembiring Daniel B. S. Simamora Decmoon Destine Dr. Poerwaningsih Soekarno, M.STr Ferry Ardiyanto K. Seljuna Monika Marsifat Tom Pranji Situmorang Melinda Malau Muhamad, Muhamad Chaerul Ikhsan Nenny Anggraini Nenny Anggraini Pentury, Thomas Perak Samosir Rindu Eka Bakti Tarigan Romauli Manik Saerang, Lodewyik Sembiring, Carolina F. Simanjuntak, Joksan Sitanggang, Herpina Roulina Stefanus , Tonny Andrian Suzanna Yosephine Tobing Suzzana Josephine L.Tobing Thomas Pentury