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All Journal JURNAL PENDIDIKAN TAMBUSAI Journal on Education Jurnal Manajemen Jurnal Pengabdian kepada Masyarakat Nusantara DEVOSI Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Jurnal Ekonomi Trisakti Journal of Innovation Research and Knowledge Jurnal Ekonomi Utama (Juria) JURNAL ABDIKARYASAKTI Business and Entrepreneurial Review Media Riset Akuntansi Auditing & Informasi Media Riset Bisnis & Manajemen Golden Ratio of Data in Summary
Fatik Rahayu
Universitas Trisakti
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Media Riset Akuntansi Auditing

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DAMPAK SERVICE ENCOUNTER QUALITY TERHADAP SERVICE VALUE EVALUATION: STUDI PADA HIGHER EDUCATION SERVICE Fatik Rahayu
Media Riset Akuntansi, Auditing & Informasi Vol. 13 No. 3 (2013): Desember
Publisher : LEMBAGA PENERBIT FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS TRISAKTI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (196.91 KB) | DOI: 10.25105/mraai.v13i3.1746

Abstract

This paper aims to examine the impact of service encounter quality on service value evaluation within a higher education context, especially in class learning process. Service encounter quality was approached with three dimensions, they are : instructor interaction competencies, instructor task competencies and student interaction competencies. Service value evaluation in this study was called as learning experience value. Some qustionares were distributed to 306 students in some classes. The data were analysed with multiple regression. The result showed there are significant impacst of the three dimensions of service encounter quality on the learning experience value.
Co-Authors Adi Sukmanti Adiati Hardjanti Afifah Wulandari Alpha Janitra Firdaus Alpha Janitra Firdaus Alvania Ayuningtyas Amalina, Nurhafifah Anisya Dewi Kusmardianto Ayu Ekasari B. Medina Nilasari Brina Sitanggang De Gala Cicilia Bangun Darra Pradita Hidayat Dhafa Zulfikar Alfarissy Mawardi Dian Octaviani Etty Murwaningsari Fadhel Audia Yusran Grace Intan Irinawati Gunarto Gunarto Ice Nasyrah Noor Iis Afriani Rachman Iis Afriani Rachman Juber Bornop Sibagariang Khansa Fara Wijanarko Kurniawati Kurniawati Luki Adiati Pratomo Lux Firdaus Fauzi Marshella Shafira Putri Siwalette Mochammad Rizky Adhirajasa Muhamad Yusuf Barkah Muhammad Rizky Ananda Nabila Azzahra Ramadhina Netania Emilisa Prita Pramesti Putri Ramadhani Refiana Andriani Repsa Haularizki Sabina Keyla Aisha Safira Hanun Amira Santosa, Wahyuningsih Sistya Rachmawati Slamet Wiyono Soeharjoto, Soeharjoto Sofie Tiana Agnesia Tiana Agnesia Wafa Azzahra Hassya Harahap Windhy Puspitasari Yaneva Anindita Dwi Cahyaningrum