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All Journal Jurnal Bisnis dan Manajemen JAM : Jurnal Aplikasi Manajemen Journal of Engineering and Management in Industrial System Jurnal Manajemen dan Kewirausahaan
Surachman Surachman
Fakultas Ekonomi Universitas Brawijaya Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Journal : JAM : Jurnal Aplikasi Manajemen

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Pengaruh E-service Quality dan Net Oriented Lifestyle terhadap E-satisfaction dan E-loyalty (Studi pada Pelanggan E-ticketing di Kota Balikpapan) Hendika S.L.; M.S. Idrus; Surachman -; Agus Suman
Jurnal Aplikasi Manajemen Vol 9, No 1 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

This study aims at examining the relationship between e-Service Quality and Net Oriented Lifestyle, and their influences toward e-Satisfaction and e-Loyalty in airlines e-ticketing setting context. In addition, the contribution of six dimensions involving usability, information quality, navigation, enjoyment, process, and privacy toward e-Service Quality is investigated as well.The empirical data were collected from 195 respondens with Net Oriented Lifestyle through their opinions about airlines e-ticketing experience. The findings of this study through Structural Equation Modeling analysis, indicate that: (1) the contribution of six dimensions covering usability, information quality, navigation, enjoyment, process, and privacy toward e-Service Quality is positive and very significant, (2) the correlation or the relationship of e-Service Quality and Net Oriented Lifestyle is positive and very significant, (3) the influence of e-Service Quality toward e-Satisfaction is positive and very significant, (4) the influence of e-Service Quality toward e-Loyalty is positive and significant, (5) the influence of Net Oriented Lifestyle toward e-Satisfaction is positive and very significant, (6) the influence of Net Oriented Lifestyle toward e-Loyalty is positive and significant, and (7) the influence of e-Satisfaction toward e-Loyalty is positive and very significant. Finally, concluded that all hypothesis of this study are scientifically confirmed.Keywords: e-Service Quality, Net-Oriented Lifestyle, e-Satisfaction, and e-Loyalty.
Pengaruh Dimensi Organisasi, Kepemimpinan, Motivasi terhadap Transfer of Knowledge dan Daya Saing Organisasi (Studi pada Bank Niaga Makasar) St.Sukmawati S.; Armanu Thoyib; Margono Setiawan; Surachman -
Jurnal Aplikasi Manajemen Vol 8, No 2 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

The objective of this research is to study the process transfer of knowledge and its about on organizational competitiveness, in this case Bank Niaga Makassar. The respondents are from middle management, lower management (supervisors) and the rank-and-file (employees). The collected data is analyzed using Structural Equation Modeling (SEM) using AMOS computer software (Analysis of Moment Structure) version 5.0. The findings of this research are: (1) the organizational dimension having significant impact on the process transfer of knowledge is organizational objective, while formalization has negative impact and organizational culture has no significant impact; (2) leadership also has an impact on the process transfer of knowledge in the organization, (3) motivation has significant impact on transfer of knowledge in the organization under study, and (4) transfer of knowledge will have significant direct impact on organizational competitiveness.Keywords: organizational dimensions, leadership, motivation, transfer of knowledge, organizational competitiveness.
Co-Authors Agus Suman Armanu Thoyib Awalludin, Nur Christin Susilowati Desy Eka Kartika Sari Eko Siswanto Hendika S.L. Kusuma Ratnawati M.S. Idrus Margono Setiawan Mentari Rasyid Mugiono Mugiono Mustakim Mustakim Nasir Widha Setyanto Rudy Soenoko Soedjito Soeparman St.Sukmawati S. Sugiono Sugiono Wisma Soedarmadji Wiyogo Wiyogo Yudistira Arya Sapoetra