Rr Tutik Sri Hariyati
Universitas Indonesia

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Optimizing the Role of Talent First Line Manager through Nursing Resource Development Strategy Based on External and Internal Analysis: Case Report Friska Lestari; Choriati Nuormanisa; Ilham Cahyo Nugroho; Taufik Kurahman; Inyalebe Talaohu; Teuku Muhammad Zaini; Rr Tutik Sri Hariyati
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.2013

Abstract

Abstract The role of the first line man The role of the first line manager (FLM) is strategic in improving hospital service quality as a link between managerial policies and clinical practice. However, the transition from clinical nurse to managerial position, along with the complexity of healthcare services, creates challenges in managing nursing human resources. This case report aims to develop a strategic human resource development plan to support the transition of FLM talent at Hospital X Jakarta. The study participants consisted of 41 head nurses serving as First Line Managers (FLMs) at RS X. The method used is a descriptive-analytic approach with field study, using primary data (interviews and observations) and secondary data (literature and documents). The analysis applies SWOT, IFE-EFE matrices, IE matrix, and TOWS, integrated with the Balanced Scorecard (BSC). The results show that Hospital Strengths include educational qualifications, clinical experience, and a structured head nurse selection system. Weaknesses include uneven managerial competencies, a non–talent-based appointment system, and high workload. Opportunities arise from digitalization, accreditation demands, and HR development, while threats include burnout risk, hospital competition, and regulatory changes. ager (FLM) is strategic in improving hospital service quality as a link between managerial policies and clinical practice. However, the transition from clinical nurse to managerial position, along with the complexity of healthcare services, creates challenges in managing nursing human resources. This case report aims to develop a strategic human resource development plan to support the transition of FLM talent at Hospital X Jakarta. The method used is a descriptive-analytic approach with field study, using primary data (interviews and observations) and secondary data (literature and documents). The analysis applies SWOT, IFE-EFE matrices, IE matrix, and TOWS, integrated with the Balanced Scorecard (BSC). The results show that Hospital Strengths include educational qualifications, clinical experience, and a structured head nurse selection system. Weaknesses include uneven managerial competencies, a non–talent-based appointment system, and high workload. Opportunities arise from digitalization, accreditation demands, and HR development, while threats include burnout risk, hospital competition, and regulatory changes. The recommended strategies include strengthening leadership competencies through continuous training, developing mentoring systems, implementing objective talent management, and optimizing the FLM role in improving service quality and patient safety.
Strategic Plan for the Development of A Nursing Care Dashboard as A Clinical Decision Support Tool Devy Feby Febyola Siahaan; Vivianti Fraliana Lesnussa; Ika Chandra Nuryana; Erenda Pratiwi; Rina Ainurrahmah; Ibnu Malik; Rr Tutik Sri Hariyati
Indonesian Journal of Global Health Research Vol. 8 No. 4 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i4.2039

Abstract

The advancement of information technology has driven the transformation of data-based nursing systems through the utilization of nursing care dashboards to support clinical decision-making. This study aimed to analyze the development of a nursing system based on a nursing care dashboard in supporting clinical decision-making at Hospital A Tangerang. This study employed a case study design with an exploratory approach through observation, interviews, and document review. The respondents in this study consisted of 20 participants, including 10 nurse managers and 10 staff nurses working in inpatient units. The data were analyzed using SWOT, Internal Factor Evaluation (IFE), External Factor Evaluation (EFE), Internal - External (IE) Matrix, and TOWS. The results showed that the system was in a growth and build position with an IFE score of 2.88 and an EFE score of 3.06. Key strengths include integrated data availability, nursing staff competency, and management commitment, while weaknesses include limited analytical capability, suboptimal system integration, and underutilization of the dashboard in clinical decision-making. Strategic development focuses on optimizing dashboard utilization, enhancing nurses' digital competencies, and strengthening system integration. The development of a nursing dashboard-based system has the potential to improve the quality and timeliness of clinical decision-making and enhance nursing care quality.