Article Per Year (5 Year)
p-Index From 2021 - 2026
1.789
P-Index
This Author published in this journals
All Journal SEIKO : Journal of Management & Business Jambura Science of Management Jurnal Pengabdian Masyarakat Borneo Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia ARSY : Jurnal Aplikasi Riset kepada Masyarakat JSAP : Journal Syariah and Accounting Public Economics and Business Journal Journal of Artificial Intelligence and Digital Business JISMA: Jurnal Ilmu Sosial, Manajemen, dan Akuntansi International Journal of Multidisciplinary Approach Research and Science
Muhammad Sabir Mustafa
Universitas Ichsan Gorontalo
Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 11 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 11 Documents
Search

 1   2 
Pengaruh Profesionalisme dan Inovasi terhadap Kualitas Pelayanan Publik Mokoagow, Gia; Rahmisyari, Rahmisyari; Sabir, Muh.
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.700

Abstract

This study aims to analyze the influence of civil servant professionalism and social media innovation on the quality of public services at the Department of Communication and Informatics of Bolaang Mongondow Selatan Regency. Bureaucratic reform in Indonesia demands improvements in public service quality that are responsive, efficient, and transparent. This research adopts a quantitative approach using a survey method involving 310 respondents who follow the Instagram account @diskominfobolsel. The independent variables examined are professionalism (consisting of equality, equity, loyalty, and accountability) and social media innovation (including accessibility, efficiency, responsiveness, and transparency), while the dependent variable is public service quality. The results of multiple linear regression analysis show that professionalism and social media innovation simultaneously have a significant effect on public service quality. Partially, both professionalism and social media innovation have a positive and significant influence. This study highlights the importance of enhancing the capacity of human resources and optimizing the use of social media platforms such as Instagram to support e-government-based public services. These findings serve as an important reference for developing adaptive public service strategies in response to technological dynamics and public demands.
Co-Authors A. Djakaria, Rahmat Ariawan, Ariawan Badarudin Badarudin Doda, Nurain Fauziah Husain Latjokke, Abd Gaffar Mokoagow, Gia Nova Asvio Nur Lazimatul Hilma Sholehah Nurhayati Olii Nurwijayanti Parmin Ishak Rahmisyari Ramdhan Adrianata Yusuf Robin Sopiyan, Wawan Sri Fatmawati Wahyu Nugroho