Article Per Year (5 Year)
p-Index From 2020 - 2025
4.711
P-Index
This Author published in this journals
All Journal Jurnal Akuntansi Indonesia JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JDM (Jurnal Dinamika Manajemen) Juara: Jurnal Riset Akuntansi PRESTASI INFOKAM Sains Manajemen:Jurnal Manajemen UNSERA Assets: Jurnal Akuntansi dan Pendidikan International Journal of Supply Chain Management Jurnal STIE Semarang (Edisi Elektronik) Jurnal Ilmu Manajemen dan Akuntansi Terapan Jurnal Mantik FINANCIAL : JURNAL AKUNTANSI Abdimasku : Jurnal Pengabdian Masyarakat JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Akuntansi'45 J-AKSI : JURNAL AKUNTANSI DAN SISTEM INFORMASI Dinamika JAKA (Jurnal Akuntansi, Keuangan dan Auditing) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomi, Manajemen, Akuntansi International Journal of Accounting, Management, and Economics Research : Ijamer Atestasi : Jurnal Ilmiah Akuntansi
Entot Suhartono
Universitas Dian Nuswantoro
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

Published : 43 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 43 Documents
Search

 1   2   3   4   5 
Kualitas Kinerja Layanan Nasabah PT Bank Jateng Mursid, Ali; Suhartono, Entot; Suhana, Suhana
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Customer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopperCustomer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopper
PREDIKSI PERILAKU LOYALITAS PELANGGAN DENGAN TEHNIK DATA MINING DECISION TREE (Studi Kasus pada Pelanggan Kartu Telkomsel Halo di Semarang) Suhartono, Entot
PRESTASI Vol 7, No 02 (2011): Juni Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Salah satu tantangan yang dihadapi CRM perusahaan operator telekomunikasi seluler adalah usaha menurunkan jumlah pelanggan yang berhenti menggunakan layanan perusahaan dan pindah ke perusahaan kompetitor (churn/ loyalitas pelanggan). Divisi CRM perusahaan perlu mengetahui dan memahami pola perilaku churn pelanggannya, serta memprediksi apakah pelanggan-pelanggan aktif yang dimiliki saat ini akan churn di masa depan. Desain implementasi data mining decision tree pada prediksi loyalitas pelanggan terdiri dua tahapan yaitu tahap pembangunan model dan tahap prediksi churn. Tehnik data mining yang digunakan adalah  algoritma decision tree, karena algoritma ini menghasilkan pohon keputusan yang merupakan representasi logika-logika keputusan mengapa suatu pelanggan diprediksi akan churn dan mengapa suatu pelanggan diprediksi tidak akan churn. Data historis pelanggan yang akan digunakan untuk membangun model prediksi, digunakan data window yang berawal dari bulan Januari 2010 sampai bulan Maret 2010, time lag pada April 2010, serta forecasting window pada bulan Mei 2010. Tingkat akurasi yang dihasilkan oleh model prediksi yang dibangun adalah 70,94 %. Dengan akurasi memprediksi non churn sebesar 71,31% dan akurasi memprediksi churn sebesar 58,02%. Hal ini membuktikan bahwa performansi model prediksi churn cukup baik. Tingkat akurasi prediksi churn yang lebih rendah membuktikan bahwa memprediksi pelanggan yang churn lebih sulit daripada memprediksi pelanggan yang tidak churn.Kata kunci : CRM, Loyalitas Pelanggan/ Churn, Data Mining, Decision Tree
IMPLEMENTASI SISTEM MULTIAGENT DENGAN CASE-BASED REASONING DAN REINFORCEMENT LEARNING UNTUK PENYELESAIAN JOB SHOP SCHEDULING PROBLEM Suhartono, Entot
PRESTASI Vol 8, No 2 (2011): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Job shop scheduling adalah model permasalahan penjadwalan pekerjaan manufaktur yang bertujuan memperoleh total waktu pengerjaan (makespan) minimum. Permasalahan ini bersifat NP-hard sehingga untuk tingkat kesulitan yang semakin tinggi, sangat sulit untuk menemukan solusi optimal dari sebuah kasus job shop scheduling. Solusi dari permasalahan job shop scheduling ini dapat ditemukan dengan menggunakan sebuah penjadwal (scheduler) dengan kemampuan komputasi tertentu. Perkembangan sistem komputasi dewasa ini bergerak ke arah komputasi terdistribusi sehingga sistem penjadwalan berkembang mengikutinya. Dalam penelitian ini, penulis membangun sistem multiagent untuk mengimplementasikan penjadwalan terdistribusi pada permasalahan job shop scheduling. Sistem multiagent ini memiliki kemampuan penalaran dan pembelajaran untuk dapat menentukan solusi terbaik untuk permasalahan yang berbeda secara otomatis. Sistem ini menggunakan case-based reasoning sebagai penalarannya dan reinforcement learning sebagai pembelajarannya.Setelah membangun dan menguji sistem multiagent dengan case-based  reasoning dan reinforcement learning ini, penulis menyimpulkan bahwa sistem multiagent dapat menyelesaikan permasalahan job shop scheduling dan dapat belajar untuk menghasilkan solusi yang optimal untuk setiap kasus.Keyword : Multiagent, Case-Based Reasoning, Reinforcement Learning, Jobshop Scheduling
COMPUTERS SELF-EFFICACYS, COMPUTERS ANXIETYS, AND ATTITUDES TOWARD COMPUTERS (BEHAVIOR) BANKING EMPLOYEES IN USING INFORMATION TECHNOLOGY IN SEMARANG Suhartono, Entot; Anissa, Nur
PRESTASI Vol 5, No 02 (2009): Desember Prestasi
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

The purpose of this study is to examine and analyze about behavior banking employees in using information techonology in Semarang. The behavioral used in this study concerns on computer self efficacy, computer anxiety and attitudes toward computers . This study evaluate to relationship between computer self efficacy with attitudes toward computers and the relationship between computer anxiety  with attitudes toward computers. This study’s goal is to know the effect of computer self efficacy with attitudes toward computers and the effect of computer anxiety with  attitudes toward computer. This study uses survey method, that is by using questionnaires amounting 104 to be sample. Statistic tool used is reliability and validity test to examine whether the questionnaires used are valid and realiable. Pearson correlation is used to examine the relationship between variables and simple regression to examine the effect among variables. To help its statistic and the analysis, the current study uses MS Excel and SPSS version 10 program. Based on data analysis, it is concluded that there is relationship between computer self efficacy and attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r pearson correlation 0.918 and significany value less then 0.05. It is concluded that there is relationship between computer anxiety and attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r pearson correlation -0.962 and significany value less then 0.05. It is concluded that there is effect between computer self efficacy on to attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r determination R Square 84.3% (0.843) and significany value less then 0.05. It is concluded that there is effect between computer anxiety on to attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r determination R Square 92.5% (0.925) and significany value less then 0.05. Keywords :  computer self efficacy, computer anxiety, attitudes toward computers 
PENGEMBANGAN PROTOTIPE SISTEM PENGENDALIAN SUMBER DAYA ENERGI LISTRIK BERBASIS TCP/IP UNTUK EFISIENSI BIAYA OPERASIONAL GEDUNG Suhartono, Entot
PRESTASI Vol 4, No 01 (2009): Juni PRESTASI
Publisher : PRESTASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11.745 KB)

Abstract

Saat ini teknologi komputer tidak hanya digunakan untuk pengolahan data saja. Tetapi teknologi komputer dapat digunakan untuk mengendalikan (control) peralatan, salah satunya adalah pengatur perangkat listrik ruangan, sehingga kita dapat mengontrol perangkat tersebut dengan menggunakan jaringan (network) TCP/IP. Dengan pengendali perangkat listrik ruangan ini, kita dapat mengelola sumber daya listrik pada suatu gedung lebih efisien atau lebih hemat. Prototipe perangkat pengendali listrik ruangan ini menggunakan fasilitas port paralel komputer dan gunakan metode posisi sedikit dari biner. Prototipe aplikasi ini dapat mengelola listrik ruangan di dalam gedung sebanyak 40 ruangan yang terbagi 4. Kata Kunci: Efisiensi, Biaya Opersional, Controller, Port Parallel, dan TCP/IP
FAKTOR DETERMINAN NASABAH DALAM PEMILIHAN BANK SYARIAH Mursid, Ali; Suhartono, Entot
Jurnal Dinamika Manajemen Vol 5, No 1 (2014): March 2014 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v5i1.3650

Abstract

Penelitian ini bertujuan untuk menyelidiki beberapa faktor yang berpengaruh terhadap nasabah dalam memilih bank syariah yaitu teknologi, motif religius, dan kualitas layanan.Penelitian ini menggunakan kuesioner sebagai instrument untuk mengumpulkan data.Kuesioner dibagikan kepada nasabah aktif bank syariah di Kota Semarang yang terdiri dari 100 responden.Data dianalisa menggunakan validitas dan reliabilitas untuk mengevaluasi kuesioner dan menggunakan regresi linier untuk mengevaluasi faktor-faktor yang berpengaruh dari variabel tersebut.Hasilnya menunjukkan bahwa teknologi, motif religius, dan kualitas layanan berpengaruh signifikan terhadap nasabah dalam memilih bank syariah. The objective of the study was to investigate several factorswhich influenced the customersto select sharia/ Islamic bank, they weretechnology, religious motivation, and service quality. The data were collected by questionare as the instrument.The questionnaires were distributed to 100 respondents as the active customers of sharia bank in Semarang. The data were analysed by validity and reliability test to evaluate the questionare and by linier regretion to evaluate the influential factors of those variables. The result showedthat technology, religious motivation, and service quality significantly influencedthe customers
Faktor Determinan Nasabah dalam Pemilihan Bank Syariah Mursid, Ali; Suhartono, Entot
JDM (Jurnal Dinamika Manajemen) Vol 5, No 1 (2014): March 2014 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v5i1.3650

Abstract

The objective of the study was to investigate several factorswhich influenced the customersto select sharia/ Islamic bank, they weretechnology, religious motivation, and service quality. The data were collected by questionare as the instrument.The questionnaires were distributed to 100 respondents as the active customers of sharia bank in Semarang. The data were analysed by validity and reliability test to evaluate the questionare and by linier regretion to evaluate the influential factors of those variables. The result showedthat technology, religious motivation, and service quality significantly influencedthe customers
FAKTOR YANG MEMPENGARUHI AKSI KORPORASI, RASIO KEUANGAN DAN FUNDAMENTAL EKONOMI MAKRO TERHADAP HARGA SAHAM Diana , Bella Nur; Suhartono, Entot
Jurnal Riset Akuntansi (JUARA) Vol 11 No 1 (2021): Jurnal Riset Akuntansi (JUARA)
Publisher : Program Studi Akuntansi Fakultas Ekonomi Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose of this research to find out the ROA, DER, EPS, PER, DPS , interest rates, and exchange rates to shares. This study used manufacturing sample companies that are widely available on the Indonesia Stock Exchange (IDX) for the period 2017-2019. Sample 38 companies with purposive sampling method. This study uses SPSS. The results of the study were the ROA, DER, DPS, interest rates, and exchange rates, affect insignificant the share price. While EPS and PER are significant against the share price.
PERANAN GOOD UNIVERSITY GOVERNANCE TERHADAP KINERJA PERGURUAN TINGGI zaky machmuddah; entot suhartono
Jurnal Akuntansi Indonesia Vol 8, No 2 (2019): Jurnal Akuntansi Indonesia
Publisher : Universitas Islam Sultan Agung (UNISSULA), Faculty of Economics, Department of Accounting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/jai.8.2.167-183

Abstract

Finding emperical evidence dealt with good university governance to higher education performance is the main purpose of the current research. Survey is method used in the research. Sample used in the research is higher education lecturers in Semarang. Sampling technique used is accidental sampling. Multiple linier regression with SPSS program is used to analyse data. Findings of the research are analised and described so that they can give information related to research variable. Research findings proved that transparancy, responsibility and fairness signifcantly affected to higher education performance. Therefore,  for accountability and independency variables, the relation was not significant. The research findings gave empirical evidence that good university governance had effect on higher education performance. Therefore, higher education institutions should apply good university governance to improve their performance.
Faktor Yang Mempengaruhi Aksi Korporasi, Rasio Keuangan, dan Fundamental Ekonomi Makro Terhadap Harga Saham Bella Nur Diana; Entot Suhartono
Juara: Jurnal Riset Akuntansi Vol. 11 No. 1 (2021): Juara: Jurnal Riset Akuntansi
Publisher : Program Studi Akuntansi Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/juara.v11i1.2825

Abstract

Purpose of this research to find out the ROA, DER, EPS, PER, DPS , interest rates, and exchange rates to shares. This study used manufacturing sample companies that are widely available on the Indonesia Stock Exchange (IDX) for the period 2017-2019. Sample 38 companies with purposive sampling method. This study uses SPSS. The results of the study were the ROA, DER, DPS, interest rates, and exchange rates, affect insignificant the share price. While EPS and PER are significant against the share price.
Co-Authors Agus Pitoyo Alfia Nita Pratiwi Ali Mursid Amelia Sukma Rosilawati Andhika Bagas Prasetya Andika, Arditya Dian Anna Sumaryati Aurelia Arini Arthatami Bambang Minarso, Bambang Bella Nur Diana Dhea Aryu Prihandani Dian Festiana H. S Dian Indriana Hapsari Diana , Bella Nur Durya, Ngurah Pandji Mertha Agung Dwiarso Utomo Haq, Neila Arinal Imang Dapit Pamungkas Imron, Malinda Aliffiyah Akbar Juli Ratnawati Machmuddah, Zaky Maharani, Nabila Putri Mardani, Lucki Bighandy Maulana, Muhammad Rizki Melati Oktafiyani Michael Owen Sihotang Mochammad Imron Awalludin Natalistyo T.A.H Nita Kusumawati Nur Anissa Piji Pakarti Purwantoro purwantoro purwantoro Purwantoro Purwantoro Ratna Herawati Retno Indah Hernawati Ririh Dian Pratiwi Ririh Dian Pratiwi Saputra, Praditya Miko St. Dwiarso Utomo Sumastri Aries M. P Tah, Natalistyo Tandang, Ritsa Mayta Triningsih, rizka adila Usman Usman Wikan Isthika Yeheskiel Yeheskiel Yulita Setiawanta