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All Journal Jurnal Akuntansi Indonesia JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JDM (Jurnal Dinamika Manajemen) Juara: Jurnal Riset Akuntansi PRESTASI INFOKAM Sains Manajemen:Jurnal Manajemen UNSERA Assets: Jurnal Akuntansi dan Pendidikan International Journal of Supply Chain Management Jurnal STIE Semarang (Edisi Elektronik) Jurnal Ilmu Manajemen dan Akuntansi Terapan Jurnal Mantik FINANCIAL : JURNAL AKUNTANSI Abdimasku : Jurnal Pengabdian Masyarakat JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Akuntansi'45 J-AKSI : JURNAL AKUNTANSI DAN SISTEM INFORMASI Dinamika JAKA (Jurnal Akuntansi, Keuangan dan Auditing) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomi, Manajemen, Akuntansi International Journal of Accounting, Management, and Economics Research : Ijamer Atestasi : Jurnal Ilmiah Akuntansi
Entot Suhartono
Universitas Dian Nuswantoro
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation Other

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Journal : PRESTASI

 1 
Kualitas Kinerja Layanan Nasabah PT Bank Jateng Mursid, Ali; Suhartono, Entot; Suhana, Suhana
PRESTASI Vol 10, No 2 (2012): Desember Prestasi
Publisher : PRESTASI

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Abstract

Customer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopperCustomer satisfaction is  keywords for a company running in service to achieve its competitive advantage. A bank as one of service companies is also insisted to improve the quality of service to win the tight competition nowday. PT Bank Jateng, a bank belonging to central java province has tried to do its best in serving the customers. Many have been done to improve the service quality to the customers. Based on the mystery shopper done, there are still many weaknessess in many sides of services to be improved. They are in customer service, teller, ATM and restroom services. Many suggestions are as follows: quick and easy procedure of service, quick and thorough customer acceptance, responsive in handling customers’s complaints, always ready to serve at any time, knowledge and capability of staffs, the numbers of seats provided, cleaning restroom dan other facilities and entertainment and information media in waiting room.Keywords: customer satisfaction, competitive advantage, mystery shopper
PREDIKSI PERILAKU LOYALITAS PELANGGAN DENGAN TEHNIK DATA MINING DECISION TREE (Studi Kasus pada Pelanggan Kartu Telkomsel Halo di Semarang) Suhartono, Entot
PRESTASI Vol 7, No 02 (2011): Juni Prestasi
Publisher : PRESTASI

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Salah satu tantangan yang dihadapi CRM perusahaan operator telekomunikasi seluler adalah usaha menurunkan jumlah pelanggan yang berhenti menggunakan layanan perusahaan dan pindah ke perusahaan kompetitor (churn/ loyalitas pelanggan). Divisi CRM perusahaan perlu mengetahui dan memahami pola perilaku churn pelanggannya, serta memprediksi apakah pelanggan-pelanggan aktif yang dimiliki saat ini akan churn di masa depan. Desain implementasi data mining decision tree pada prediksi loyalitas pelanggan terdiri dua tahapan yaitu tahap pembangunan model dan tahap prediksi churn. Tehnik data mining yang digunakan adalah  algoritma decision tree, karena algoritma ini menghasilkan pohon keputusan yang merupakan representasi logika-logika keputusan mengapa suatu pelanggan diprediksi akan churn dan mengapa suatu pelanggan diprediksi tidak akan churn. Data historis pelanggan yang akan digunakan untuk membangun model prediksi, digunakan data window yang berawal dari bulan Januari 2010 sampai bulan Maret 2010, time lag pada April 2010, serta forecasting window pada bulan Mei 2010. Tingkat akurasi yang dihasilkan oleh model prediksi yang dibangun adalah 70,94 %. Dengan akurasi memprediksi non churn sebesar 71,31% dan akurasi memprediksi churn sebesar 58,02%. Hal ini membuktikan bahwa performansi model prediksi churn cukup baik. Tingkat akurasi prediksi churn yang lebih rendah membuktikan bahwa memprediksi pelanggan yang churn lebih sulit daripada memprediksi pelanggan yang tidak churn.Kata kunci : CRM, Loyalitas Pelanggan/ Churn, Data Mining, Decision Tree
IMPLEMENTASI SISTEM MULTIAGENT DENGAN CASE-BASED REASONING DAN REINFORCEMENT LEARNING UNTUK PENYELESAIAN JOB SHOP SCHEDULING PROBLEM Suhartono, Entot
PRESTASI Vol 8, No 2 (2011): Desember Prestasi
Publisher : PRESTASI

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Abstract

Job shop scheduling adalah model permasalahan penjadwalan pekerjaan manufaktur yang bertujuan memperoleh total waktu pengerjaan (makespan) minimum. Permasalahan ini bersifat NP-hard sehingga untuk tingkat kesulitan yang semakin tinggi, sangat sulit untuk menemukan solusi optimal dari sebuah kasus job shop scheduling. Solusi dari permasalahan job shop scheduling ini dapat ditemukan dengan menggunakan sebuah penjadwal (scheduler) dengan kemampuan komputasi tertentu. Perkembangan sistem komputasi dewasa ini bergerak ke arah komputasi terdistribusi sehingga sistem penjadwalan berkembang mengikutinya. Dalam penelitian ini, penulis membangun sistem multiagent untuk mengimplementasikan penjadwalan terdistribusi pada permasalahan job shop scheduling. Sistem multiagent ini memiliki kemampuan penalaran dan pembelajaran untuk dapat menentukan solusi terbaik untuk permasalahan yang berbeda secara otomatis. Sistem ini menggunakan case-based reasoning sebagai penalarannya dan reinforcement learning sebagai pembelajarannya.Setelah membangun dan menguji sistem multiagent dengan case-based  reasoning dan reinforcement learning ini, penulis menyimpulkan bahwa sistem multiagent dapat menyelesaikan permasalahan job shop scheduling dan dapat belajar untuk menghasilkan solusi yang optimal untuk setiap kasus.Keyword : Multiagent, Case-Based Reasoning, Reinforcement Learning, Jobshop Scheduling
COMPUTERS SELF-EFFICACYS, COMPUTERS ANXIETYS, AND ATTITUDES TOWARD COMPUTERS (BEHAVIOR) BANKING EMPLOYEES IN USING INFORMATION TECHNOLOGY IN SEMARANG Suhartono, Entot; Anissa, Nur
PRESTASI Vol 5, No 02 (2009): Desember Prestasi
Publisher : PRESTASI

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Abstract

The purpose of this study is to examine and analyze about behavior banking employees in using information techonology in Semarang. The behavioral used in this study concerns on computer self efficacy, computer anxiety and attitudes toward computers . This study evaluate to relationship between computer self efficacy with attitudes toward computers and the relationship between computer anxiety  with attitudes toward computers. This study’s goal is to know the effect of computer self efficacy with attitudes toward computers and the effect of computer anxiety with  attitudes toward computer. This study uses survey method, that is by using questionnaires amounting 104 to be sample. Statistic tool used is reliability and validity test to examine whether the questionnaires used are valid and realiable. Pearson correlation is used to examine the relationship between variables and simple regression to examine the effect among variables. To help its statistic and the analysis, the current study uses MS Excel and SPSS version 10 program. Based on data analysis, it is concluded that there is relationship between computer self efficacy and attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r pearson correlation 0.918 and significany value less then 0.05. It is concluded that there is relationship between computer anxiety and attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r pearson correlation -0.962 and significany value less then 0.05. It is concluded that there is effect between computer self efficacy on to attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r determination R Square 84.3% (0.843) and significany value less then 0.05. It is concluded that there is effect between computer anxiety on to attitudes toward computers banking employees in using information technology in Semarang, there is indicate with r determination R Square 92.5% (0.925) and significany value less then 0.05. Keywords :  computer self efficacy, computer anxiety, attitudes toward computers 
PENGEMBANGAN PROTOTIPE SISTEM PENGENDALIAN SUMBER DAYA ENERGI LISTRIK BERBASIS TCP/IP UNTUK EFISIENSI BIAYA OPERASIONAL GEDUNG Suhartono, Entot
PRESTASI Vol 4, No 01 (2009): Juni PRESTASI
Publisher : PRESTASI

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Abstract

Saat ini teknologi komputer tidak hanya digunakan untuk pengolahan data saja. Tetapi teknologi komputer dapat digunakan untuk mengendalikan (control) peralatan, salah satunya adalah pengatur perangkat listrik ruangan, sehingga kita dapat mengontrol perangkat tersebut dengan menggunakan jaringan (network) TCP/IP. Dengan pengendali perangkat listrik ruangan ini, kita dapat mengelola sumber daya listrik pada suatu gedung lebih efisien atau lebih hemat. Prototipe perangkat pengendali listrik ruangan ini menggunakan fasilitas port paralel komputer dan gunakan metode posisi sedikit dari biner. Prototipe aplikasi ini dapat mengelola listrik ruangan di dalam gedung sebanyak 40 ruangan yang terbagi 4. Kata Kunci: Efisiensi, Biaya Opersional, Controller, Port Parallel, dan TCP/IP
Co-Authors Agus Pitoyo Alfia Nita Pratiwi Ali Mursid Amelia Sukma Rosilawati Andhika Bagas Prasetya Andika, Arditya Dian Anna Sumaryati Aurelia Arini Arthatami Bambang Minarso, Bambang Bella Nur Diana Dhea Aryu Prihandani Dian Festiana H. S Dian Indriana Hapsari Diana , Bella Nur Durya, Ngurah Pandji Mertha Agung Dwiarso Utomo Haq, Neila Arinal Imang Dapit Pamungkas Imron, Malinda Aliffiyah Akbar Juli Ratnawati Machmuddah, Zaky Maharani, Nabila Putri Mardani, Lucki Bighandy Maulana, Muhammad Rizki Melati Oktafiyani Michael Owen Sihotang Mochammad Imron Awalludin Natalistyo T.A.H Nita Kusumawati Nur Anissa Piji Pakarti Purwantoro purwantoro purwantoro Purwantoro Purwantoro Ratna Herawati Retno Indah Hernawati Ririh Dian Pratiwi Ririh Dian Pratiwi Saputra, Praditya Miko St. Dwiarso Utomo Sumastri Aries M. P Tah, Natalistyo Tandang, Ritsa Mayta Triningsih, rizka adila Usman Usman Wikan Isthika Yeheskiel Yeheskiel Yulita Setiawanta