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All Journal JUITA : Jurnal Informatika Jurnal Ilmiah Universitas Batanghari Jambi IT JOURNAL RESEARCH AND DEVELOPMENT JURNAL ILMIAH INFORMATIKA Compiler Jurnal Nasional Komputasi dan Teknologi Informasi INTEK: Informatika dan Teknologi Informasi TELEKONTRAN: Jurnal Ilmiah Telekomunikasi, Kendali dan Elektronika Terapan Jurnal Informatika Kaputama (JIK) Infotekmesin Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) JATI (Jurnal Mahasiswa Teknik Informatika) JIKA (Jurnal Informatika) eScience Humanity Journal Jurnal Puan Indonesia Internet of Things and Artificial Intelligence Journal Journal of Informatics and Electronics Engineering Scientific Journal of Informatics Jurnal Komputer dan Teknologi Informasi Computer & Science Industrial Engineering Journal Prosiding Seminar Nasional Ilmu Sosial dan Teknologi (SNISTEK)
Nia Ekawati
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Neuroscience Public Health Social Sciences Transportation Other

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Machine Learning-based Chatbot Model for Healthcare Service: A Bibliometric Analysis Nia Ekawati; Imam Riadi; Herman Yuliansyah
Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) Vol 7, No 3 (2025): November (Special Issue)
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/avitec.v7i3.3050

Abstract

While machine learning-based chatbots hold significant potential in healthcare services, a comprehensive synthesis regarding their roles, user demographics, benefits, and limitations remains unavailable, hindering in-depth understanding and future development. This study aims to conduct a bibliometric analysis to identify implementation trends and the research landscape of ML-based chatbot models in healthcare, simultaneously highlighting relevant existing gaps. Analysis of Scopus data using VOSviewer and “Publish or Perish” reveals “machine learning”, “chatbot” and “healthcare” as dominant keywords, indicating intensive research focus areas with stable publication growth. The United States emerges as a central hub for international research collaboration, particularly in AI for malnutrition; however, several outlier countries require further integration. Deep learning algorithms are identified as a crucial methodological trend for future directions. Chatbots possess the potential to revolutionize healthcare by enhancing accessibility and efficiency. Nevertheless, effective implementation necessitates careful consideration of ethical aspects, privacy, and data quality. The identified research gaps underscore the urgency for a holistic synthesis to guide responsible and effective chatbot innovation.
Co-Authors Adrial, Rico Alfin Rizki Anugrah Bhakti, Rizki Tri Ari Sudrajat Arid Zenal Muchafidin Ash Shiddiqy, Muhammad Fikri Awfi Muhammad Ayu Hendrati Rahayu Castaka Agus Sugianto Chen, Dennis Dahlan Dahlan David David Dina Shinta Lestari Dini Rohmayani Elsari Fatkhur Jannati Erick, Erick Fathurohman, Oman Fawwaz Muhammad Syams Hapzi Ali Hasbi Nur Ichsan Herman Herman Herman Yuliansyah Ichsan, Hasbi Nur Ihsan Kamil, Ali Imam Fauzi Imam Riadi Irwansyah Irwansyah Irwansyah Irwansyah Iskandar, Rachmat Jalaludin Assuyuthi, Muhammad Keke Putri Yono Lestari, Dina Shinta Muhammad Fikri Ash Shiddiqy Nia Ekawati Novita Lestari Anggreini Ordano Tamba, Yogi Piyora Wilson Purwanti, Septiana Budi Raafidiani, Reni Rahayu, Alinia Putri Rahma, Julia rama_yani, liana Reni Raafidiani Rina Hasibuan, Wilda Rizki Tri Anugrah Bhakti Rizki, Alfin Rudy Ansari Rudy Ansari Safaat, Muhammad Apipudin Shandy Tresnawati Shandy Tresnawati Shandy Tresnawati Shofwan Hanief Siahaan, Bernad Oktavianus Siddiq, Maulana Fadjar Sunardi, Sunardi Syams, Fawwaz Muhammad Tati Ernawati Tresnawati, Shandy Wahju Tjahjo Saputro Wilson, Piyora Yanpitherszon Liunokas