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Journal : JURNAL SISTEM INFORMASI BISNIS

Pengembangan Sistem Informasi Pada Local E-Govervenance Untuk Peningkatan Kinerja Pelayanan Warga Yutanto, Hariadi; Ilham, Romi; Salma, Kautsar Riza; Effendi, Yusuf
JSINBIS (Jurnal Sistem Informasi Bisnis) Vol 9, No 2 (2019): Volume 9 Nomor 2 Tahun 2019
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (567.751 KB) | DOI: 10.21456/vol9iss2pp220-227

Abstract

The problems that often arise in the neighborhood of Neighborhood Unit (RT) and Rukun Warga (RW) are the distribution of information on citizen activities, administration, transparent financial management, and management of citizen databases as an effort to improve services and information facilities for residents. The purpose of this study is to support the government in implementing e-Government-based government systems, by developing Good Local Governance. The specific target of innovation to be achieved is the development of innovation in the form of a web-based Citizen Information System (SiWarga) application at the RT / RW level. The method used in this study uses the System Development Life Cycle (SDLC Waterfall) method, starting from the first is analyzing the needs by conducting a survey and the feasibility of developing the system, second is to make a detailed list according to system requirements specifications, third is to design the system by creating workflow designs and programming design, the fourth is the development of information systems with coding, the fifth is system testing, the sixth is the implementation and maintenance of the system
Development of a Mikrotik API-Based Leaderboard System for Monitoring ISP User Activity Yutanto, Hariadi; Effendi, Yusuf; Supriyanto, Gaguk
Jurnal Sistem Informasi Bisnis Vol 15, No 3 (2025): Volume 15 Number 3 Year 2025
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/vol15iss3pp300-309

Abstract

The digital transformation has significantly increased the demand for fast, stable, and transparent internet access. The surge in internet users, particularly in the post-COVID-19 era, has made internet services a primary necessity. PT Olean Telematika as an Internet Service Provider (ISP) utilizing Fiber To The Home (FTTH) technology, needs to implement a monitoring system capable of displaying customer activity in real time as a form of service transparency. This study aims to develop and evaluate a leaderboard system based on Mikrotik API that presents bandwidth usage rankings of ISP customers. The system was developed using the Waterfall model and integrated with PHP and MySQL to manage customer upload and download activity dat. Rankings are visually displayed through a web-based interface. This paper evaluated the system using the System Usability Scale (SUS) instrument with 30 active users, resulting in an average score of 75.63, which falls into the “good” category. These results indicate that the system is not only functional but also positively received by users. The leaderboard system is effective in enhancing service transparency and supporting data-driven decision-making by ISPs to improve customer satisfaction.