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EFEKTIVITAS DAN EFISIENSI PENERAPAN SISTEM ANTRIAN BERBASIS ONLINE (SPEEDID) DALAM MENGOPTIMALKAN KUALITAS PELAYANAN DI MASA PANDEMI COVID-19 PADA PT BANK BPD BALI CABANG KLUNGKUNG Tjokorda Rania Pratami; Nyoman Indah Kusuma Dewi; Cokorda Gede Putra Yudistira
Jurnal Bisnis dan Kewirausahaan Vol. 18 No. 3 (2022): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v18i3.229-237

Abstract

This research aims to analyze the extent of effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the services quality during the pandemic Covid-19 at Bank BPD Bali Klungkung Branch. This research uses a qualitative descriptive method with a case study approach. Data collection is done by using observation, interview and documentation techniques. Interview informants include internal (staff) and external (customers) Bank BPD Bali Klungkung Branch. Data analysis was carried out with the stages of data reduction, data display, and drawing conclusions using pattern matching techniques. Research results indicate that effectiveness and efficiency of applications of Online-Based Queuing System (SpeedID) in optimizing the service quality during pandemic Covid-19 at Bank BPD Bali Klungkung Branch which is not maximized. It is caused by the disturbance of the program and the goal achievements caused by various obstacles like systems or tissue distractions, still many customers of manual queues, an often over looked time estimate. With these obstacles, it causes optimalization of customer time and ease access service through the Online-Based Queuing System (SpeedID) has not been fully sensed. In addition, improvements are needed from the service side, such as increasing the ability and work discipline in the Teller Unit, as well as reviewing infrastructure procurement and spatial planning, especially in the outdoor waiting room and customer parking.
Pelatihan Digital Finance dan Digital Filing di Sabha Yowana Desa Adat Sesetan Ketut Vini Elfarosa; Gede Sedana Wibawa Yasa; Ni Putu Rita Sintadevi; I Putu Okta Priyana; Sagung Mas Suryaniadi; Cokorda Gede Putra Yudistira
Madaniya Vol. 4 No. 1 (2023)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.335

Abstract

Kedudukan Sabha Yowana sebagai organisasi non profit dibawah naungan Desa Adat menjadikan Sabha Yowana harus dikelola secara baik. Beberapa permasalahan yang dihadapi yaitu format laporan keuangan yang berbeda dan pengarispan dokumen yang dilakukan secara offline pada laptop pribadi. Berdasarkan permasalahan tersebut maka solusi yang ditawarkan adalah dengan memberi pelatihan digital finance dan digital filing kepada pengurus Sabha Yowana Desa Adat Sesetan. Kegiatan pengabdian dilaksanakan di kantor Lurah Desa Sesetan dengan sasaran pengurus Sabha Yowana Desa Sesetan. Pelaksanaan kegiatan terbagi atas tahap persiapan dan pelaksanaan. Hasil pengabdian ini diharapkan mampu memberi kontribusi bagi Sabha Yowana Desa Sesetan dan mampu mengaplikasikannya kepada kepengurusan Sabha Yowana.
IMPLEMENTASI KEBIJAKAN PELATIHAN DALAM UPAYA MENINGKATKAN KINERJA KARYAWAN PADA HUMAN RESOURCES DEPARTMENT DI THE APURVA KEMPINSKI BALI Nyoman Omy Trisna Dewi; I Ketut Pasek; Kasiani Kasiani; I Made Sarjana; Cokorda Gede Putra Yudistira; AA Ayu Mirah Kencanawati; Lily Marheni
Media Bina Ilmiah Vol. 17 No. 9: April 2023
Publisher : LPSDI Bina Patria

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33578/mbi.v17i9.361

Abstract

The purpose of this research is to determine the implementation of training policies in an effort to improve employee performance in the human resources department at The Apurva Kempinski Bali, along with the obstacles that occur. This research uses descriptive qualitative method with technique of collecting data such as observation, interviews, and documentation. The Apurva Kempinski Bali focuses on the training policy program as one of the right policies to instill a work spirit that is in line with company values. Training is not only given to new employees as an orientation step, but also given to old employees as long as there is a gap between the abilities or expertise of the employees concerned by the needs of the organization. The process of implementation training policies in an effort to improve employee performance starts from analyzing training needs and, this becomes the basis for determining the material and duration of time to be provided. Then determine the training objectives, followed by determining the training methods, namely Role Playing, Case Study Method, and Job Rotation. After determine the methods, the implementation of the training policy is in accordance with the predetermined schedule, and the final process is the evaluating of the training policy program. Obstacles in implementing training policies in an effort to improve employee performance are the absence of a Training and Development Manager who focuses on supervising, coaching and reporting on any developments that occur during the implementation of the training policy program, and limited funds provided to conduct training.
Pelatihan Digital Marketing, Budgeting, dan Pelayanan Prima pada Desa Wisata Ekologis Nyambu Gede Sedana Wibawa Yasa; Ni Ketut Vini Elfarosa; Ni Putu Rita Sintadevi; Cokorda Gede Putra Yudistira
Madaniya Vol. 4 No. 4 (2023)
Publisher : Pusat Studi Bahasa dan Publikasi Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53696/27214834.606

Abstract

Desa Wisata Ekologis (DWE) Nyambu, yang terletak di Desa Nyambu, kec. Kediri, kab. Tabanan memiliki perbatasan yang bersebelahan dengan Kabupaten Badung, Pengelolaan echo tourism atau wisata budaya di desa ini dikelola oleh BUMDes Desa Nyambu. Permasalahan yang dialami BUMDes Desa nyambu sendiri terletak pada sepinya kunjungan wisatawan karena kurangnya informasi yang terpublish, selain itu desa memiliki unit pengelolaan sampah yang mandet karena penganggaran yang keliru. Selain itu desa memiliki unit simpan pinjam dimana pegawai unit simpan pinjam yang belum maksimal dalam melakukan pelayanan terhadap nasabah. Dalam memecahkan persoalan yang ada maka dilakukan pelatihan dan pendampingan dimana Metode pelatihan dirancang untuk menyampaikan informasi tentang Digital Marketing, Budgeting, serta Pelayanan Prima. Selain materi pelatihan juga dilakukan dengan metode praktik langsung agar peserta dapat mengaplikasikan secara langsung ilmu yang diperoleh. Peserta pelatihan sebanyak 30 orang yang merupakan anggota BUMDes serta masyarakat yang ikut andil dalam kegiatan usaha yang dilakukan di Desa Nyambu. Adapun hasil pelatihan ini yaitu konten media social untuk menaikkan engagement, selain itu dari pelatihan anggaran diperoleh perumusan anggaran yang diharapkan mampu mengcover kegiatan pada BUMDes dan dari pelatihan pelayanan prima diharapkan pegawai BUMDes dapat memberikan pelayanan yang baik kepada nasabah dan pelanggan.
ANALISIS HUBUNGAN MARKETING MIX TERHADAP LOYALITAS KONSUMEN PADA KOFFIELOTS COFFEE & EATERY AGNES MONICA BR SEMBIRING; COKORDA GEDE PUTRA YUDISTIRA; LILY MARHENI
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.1012

Abstract

Marketing mix is one of the marketing strategies to convey information widely, introduce a product of goods and services, stimulate consumers to give and even create personal preferences for the image of a product. It can be seen that Koffielots Coffee & Eatery experienced a significant decline in sales from January to December. In January, sales were recorded at Rp 17,134,500 with a sales percentage reaching 12%. However, in December, sales dropped drastically to Rp 7,814,500 with a sales percentage of only 5%. The type of research data uses a quantitative approach. The data analysis method uses multiple linear regression. The study shows that the variables Product (X1), Price (X2), Promotion (X3), and Location (X4) have a significant positive effect on Consumer Loyalty (Y). This is evidenced by the positive and significant regression coefficient, as well as the high Adjusted R Square value (80.9%). The high correlation value (ranging from 0.804 to 0.868) indicates that an increase in each variable will tend to increase consumer loyalty in one direction
ANALISIS DAMPAK HARGA DAN KUALITAS LAYANAN TERHADAP LOYALITAS PELANGGAN BENGKEL TOYOTA AUTO2000 SANUR NI PUTU SYAHDA ADENIA; I WAYAN SUKARTA; COKORDA GEDE PUTRA YUDISTIRA
GANEC SWARA Vol 18, No 3 (2024): September 2024
Publisher : Universitas Mahasaraswati K. Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35327/gara.v18i3.928

Abstract

Development of automotive industry in Indonesian market opens up opportunities for automotive companies to enter it. This phenomenon has caused intense competition in the automotive sector, including in the workshop industry. To build a sustainable business, it is crucial for workshop industry to develop a long term relationships with customers to enhance their customer loyalty and competitive advantage. Therefore, study was conducted regarding the impact of price and service quality to customer loyalty. Population of this research is customers who use car maintenance services at the Auto2000 Sanur workshop in 2023. Sampling was conducted using purposive sampling method, concentrating on customers who do not use certain service packages. Primary data was gathered by giving questionnaires to 389 participants via social media. The data collected was studied with multiple regression using SPSS software. Findings of the research indicate that both price and service quality have a positive and significant influence to customer loyalty, both partially and simultaneously with a large influence of 86.7%, where the rest is affected by other factors that are not addressed in this study.
Co-Authors AA Ayu Mirah Kencanawati AGNES MONICA BR SEMBIRING Gede Sedana Wibawa Yasa I Ketut Pasek I Made Sarjana I Putu Okta Priyana I Wayan Sukarta Kasiani Kasiani Ketut Vini Elfarosa Lily Marheni Ni Ketut Vini Elfarosa Ni Putu Rita Sintadevi NI PUTU SYAHDA ADENIA Nyoman Indah Kusuma Dewi Nyoman Omy Trisna Dewi Sagung Mas Suryaniadi Tjokorda Rania Pratami