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All Journal Majalah Ilmiah Teknologi Elektro Elkom: Jurnal Elektronika dan Komputer JOSIKOM : Jurnal Online Sistem Komputer SINTECH (Science and Information Technology) Journal JURNAL INSTEK (Informatika Sains dan Teknologi) Jurnal Teknik Informatika UNIKA Santo Thomas Jurnal Informasi dan Komputer International Journal of Engineering and Emerging Technology Community Development Journal: Jurnal Pengabdian Masyarakat MEANS (Media Informasi Analisa dan Sistem) Jurnal Pengabdian kepada Masyarakat Nusantara Community Empowerment JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Tika Jurnal Media Informatika Prosiding Konferensi Nasional PKM-CSR J-Intech (Journal of Information and Technology) Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA) Seminar Nasional Aplikasi Iptek (SINAPTEK) J-Icon : Jurnal Komputer dan Informatika JURNAL KESEHATAN, SAINS, DAN TEKNOLOGI (JAKASAKTI) Paradharma: Jurnal Aplikasi IPTEK Majalah Ilmiah Teknologi Elektro
I Made Dwi Ardiada
Universitas Dhyana Pura
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Media Informatika

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Perancangan Sistem Informasi Helpdesk Pada Departemen ICT Menggunakan Metode FAST Di Universitas Dhyana Pura Adnyana, Gabriel; Ardiada, I Made Dwi; Prawira Kusuma, Agus Tommy Adi
Jurnal Media Informatika Vol. 6 No. 1 (2024): Jurnal Media Informatika Edisi September - Desember
Publisher : Lembaga Dongan Dosen

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Abstract

Dhyana Pura University is one of the private universities in the Badung-Bali district, as an educational institution it is required to provide services to all academics, one of service for complaints about Information Technology equipment broke which is of course very important. However, what has happened so far in terms of management is that information technology equipment damage services are still experiencing several problems, namely reporting damage and handling complaints which are still recorded manually, namely using paper, so there is a risk of loss or forgetting to be followed up by technicians due to piling up files, apart from The leadership of the ICT Department also finds it difficult to monitor the activities of its technicians in handling user complaints. To overcome this problem, it is necessary to design an information system that aims to overcome this problem. In the design process, a method is needed to be used, the Framework For The Application Of System Thinking (FAST) method. FAST is a framework for various types of projects and strategies or hypotheses used for learning, developing and maintaining information systems. Because by utilizing this information system you can provide information quickly and easily. In this research, the information system design will be designed using the FAST method which consists of 7 phases, namely; Scope Definition, Problem Analysis, Requirements Analysis, Logical Design, Decision Analysis, Physical Design, and Construction and Testing, where each of the existing phases must be carried out in more detail in each scope so that the resulting output can be more accurate and more timely updates so that the resulting design can be used for development to the next stage where later this system design will be used as a reference in the website application software development process.
Co-Authors Ade Saputra, I Gede Pramana Adnyana, Gabriel Adnyana, Gabriel Firsta Agus Tommy Prawira Kusuma Ardiman, Andre Ariningsih, Ni Made Devi Cahyani, Ni Kadek Bernica Dwi Dian Pramana Gabriel Firsta Adnyana Gek Wulan Novi Utami Gerson Feoh Heltroyce, Chrisley I Gusti Ayu Agung Sinta Diarini I Nyoman Bernadus Ida Ayu Dwi Giriantari Jeven, Fabianus I Made Kelvin Hennry Loudry Malelak Kusuma, Agus Tommy Adi Prawira Lema, Hendro Made Pasek Agus Ariawan Made Sudarma Maria Margareta Owa Ndua, Doroteus Ebu Ni Putu Sri Merta Suryani Ni Wayan Sri Aryani Nyoman Ayu Nila Dewi, Nyoman Ayu Paroszynski, I Putu David Martinus Prastyadi Wibawa Rahayu Prawira Kusuma, Agus Tommy Adi Putra, I Putu Okky Widiana Putri, Ni Putu Meliyoni Anggara Putu Adi Saputra Putu Bigita Ayu Melani Putu Chris Susanto Putu Salman David Putu Wida Gunawan Rudianto, Wayan Sari, Ni Kadek Putri Tonyjanto, Christian Yanu Prapto Sudarmojo