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All Journal Jurnal Pariwisata Pesona Gemawisata: Jurnal Ilmiah Pariwisata JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Manajemen STIE Muhammadiyah Palopo Scientific Journal of Reflection : Economic, Accounting, Management and Business Jurnal Riset Inspirasi Manajemen dan Kewirausahaan Jurnal Mantik Jurnal Ilmiah Edunomika (JIE) Interdisciplinary Social Studies Kontigensi: Jurnal Ilmiah Manajemen Golden Ratio of Marketing and Applied Psychology of Business Jurnal Pengabdian Masyarakat Waradin Sewagati: Jurnal Pengabdian Masyarakat Indonesia Gema Wisata International Journal of Integrative Sciences Journal of International Multidisciplinary Research Jurnal Abdimas Multidisiplin International Journal of Economics, Business Management and Accounting
Tuwuh Adhistyo M.Par SE Wijoyo
STIEPARI Semarang
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Journal of International Multidisciplinary Research

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Effective Training Programs for Room Attendants in the Hospitality Industry Wijoyo, Tuwuh Adhistyo; Alamsyah, Sandy; Intiar, Septa Intiar; Jabbar, Umar; Prabowo, Bayu Ade Prabowo
Journal of International Multidisciplinary Research Vol. 2 No. 8 (2024): Agustus 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr819

Abstract

This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.
Employee Perspectives on Professional Growth: A Qualitative Study of Human Resource Development Initiatives Sirojudin, Muhammad; Wijoyo, Tuwuh Adhistyo
Journal of International Multidisciplinary Research Vol. 2 No. 8 (2024): Agustus 2024
Publisher : PT. Banjarese Pacific Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62504/jimr827

Abstract

This research examines the perspectives and experiences of workers about Human Resource Development (HRD) programs in order to determine the aspects that influence engagement, satisfaction, and overall effectiveness. Employing a qualitative methodology, the study included semi-structured interviews and focus groups with personnel from several departments. The results indicate that HRD programs are most efficient when they are congruent with individuals' specific career objectives and professional requirements, and when they have sufficient organizational resources and management support. The identification of challenges such as program rigidity and lack of relevance emphasizes the need for HRD methods that are more flexible and responsive. The research highlights the need of customizing HRD programs to cater to the varied requirements of employees and adjusting to rapid changes in the work environment. The findings provide practical and effective guidance for firms to improve their HRD processes and give stronger support for employee development. Further investigation is recommended to examine the incorporation of emerging technologies in HRD and evaluate their influence on employee engagement and development.
Co-Authors Ahmad Mansur Ahmad Mansur Alamsyah, Sandy Aletta Dewi Amirullah, Faizal Anggrean, Ricky Apriyani, Eka Ariyadi Aswan, Mukhamad Kholil Berliana, Ina Bima Prahar Adilase Cahyaningtyas, Frisca Dwi Dewi, Aletta Hardiani, Wenefrida Ardhian ayu Jabbar, Umar Kholil Aswan, Mukhamad Maria Th, Aletta Dewi Musa, Mukhammad Nina Mistriani Nugraheni, Krisnawati Setyaningrum Nurlaili, Septi Palupiningtyas, Dyah Prabowo, Bayu Ade Prabowo Prasetyo, Danang Mursid Raihanafa, Indira Randynata, Ham Beltsazar Kevin Ray Octafian Sari, Putri Kumala Septa Intiar Sirojudin, Muhammad Yosiano, Theofilus Christo YR Satatoe