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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Ilmiah Manajemen dan Bisnis (JIMB) Jurnal Ilmiah Mahasiswa Ekonomi Manajemen Jurnal Manajemen & Keuangan Asia-Pacific Management and Business Application Jurnal Kesehatan Vokasional Indonesian Journal of Learning and Instruction JMM (Jurnal Masyarakat Mandiri) SEIKO : Journal of Management & Business Shirkah: Journal of Economics and Business Almana : Jurnal Manajemen dan Bisnis Edum Journal Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Manajemen Jurnal Inovasi dan Teknologi Pembelajaran (JINOTEP) Kajian dan Riset Dalam Teknologi Pembelajaran International Journal Of Science, Technology & Management (IJSTM) Jurnal Abdi Masyarakat Indonesia Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Society: Jurnal Pengabdian Masyarakat PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Community Service Seminar and Community Engagement (COSECANT) Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS In Search (Informatic, Science, Entrepreneur, Applied Art, Research, Humanism)
Adhi Prasetio
Universitas Telkom
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Analisis Pengaruh Persepsi Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Tokopedia Kadek Satria Yudha Pramana; Adhi Prasetio
SEIKO : Journal of Management & Business Vol 5, No 2 (2022): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i2.2395

Abstract

Abstrak Berbelanja secara daring dapat menawarkan pengalaman berbelanja online yang aman, lengkap dan nyaman. Salah satunya dapat dilakukan di Tokopedia. Dengan hal ini membuat seluruh e-commerce di Indonesia maupun internasional berlomba-lomba menjadi yang terbaik sehingga terciptanya kepuasan pelanggan. Penelitian ini dilakukan untuk mengetahui persepsi harga produk pada Tokopedia, kualitas pelayanan pada Tokopedia, kepuasan pelanggan Tokopedia, pengaruh persepsi harga dan kualitas pelayanan secara parsial dan simultan terhadap kepuasan pelanggan Tokopedia. Metode yang digunakan pada penelitian ini adalah analisis deskriptif dan analisis regresi linier berganda dengan variabel yang digunakan yaitu persepsi harga, kualitas layanan serta kepuasan pelanggan. Jenis penelitian ini adalah kuantitatif dan menggunakan sampel berjumlah 384 responden. Peneliti menggunakan software IBM SPSS 26 untuk membantu dalam pengolahan data. Dari hasil penelitian dapat disimpulkan bahwa persepsi harga produk, kualitas pelayanan, dan kepuasan pelanggan Tokopedia memiliki kategori setuju, persepsi harga memiliki pengaruh secara parsial terhadap kepuasan pelanggan, kualitas layanan memiliki pengaruh secara parsial terhadap kepuasan pelanggan, persepsi harga dan kualitas layanan berpengaruh secara simultan terhadap kepuasan pelanggan. Kata Kunci: Marketplace, E-Commerce, persepsi harga, kualitas pelayanan, kepuasan pelanggan. Abstract Shopping online can offer a safe, complete and convenient online shopping experience. One of them can be done at Tokopedia. With this, all e-commerce in Indonesia and internationally are competing to be the best so as to create customer satisfaction. This research was conducted to determine the perception of product prices at Tokopedia, service quality at Tokopedia, Tokopedia customer satisfaction, the effect of price perception and service quality partially and simultaneously on Tokopedia customer satisfaction. The method used in this research were descriptive analysis and multiple linear regression analysis with the variables used were price perception, service quality and customer satisfaction. This type of research was quantitative and used a sample of 384 respondents. Researchers used IBM SPSS 26 software to assist in data processing. From the results of the study it can be concluded that the perception of product prices, service quality, and Tokopedia customer satisfaction had the agree category, price perceptions had a partial influence on customer satisfaction, service quality had a partial influence on customer satisfaction, price perceptions and service quality had a simultaneous effect on customer satisfaction. Keywords: Marketplace, E-Commerce, price perception, service quality, customer satisfaction
E-LEARNING UTILIZATION TO IMPROVE THE STUDENTS’ LEARNING ACHIEVEMENT AT TELKOM UNIVERSITY BANDUNG Fetty Poerwita Sary; Adhi Prasetio; Milleniartha Moslem
Indonesian Journal of Learning and Instruction Vol 4 No 1 (2021)
Publisher : Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ijli.v4i1.4344

Abstract

The covid-19 pandemic has influenced many aspects in Indonesia, including education. Now, the method of teaching and learning in all levels of education is forced to implement the online learning. Telkom University has prepared previously by establishing The Center of e-Learning and Open Education (CeLOE) and developing the CeLOE Learning Management System (LMS) that would be used by all students and lecturers. Telkom foundation also provided E-Learning grants for the lectures to prepare their courses conducted online two years before the pandemic struck. Therefore, during the development process, not all courses were ready to be used online. There were also trials and errors that were needed to make it better and perfect. Therefore, this study aimed to analyze the utilization of E-Learning whether it affected the students’ learning achievement. For this research, the sample and population of this study are 88 international class students who take E-Commerce courses that has implemented LMS CELOE. The data were processed through computer assistance using the SPSS21 program and simple regression analysis techniques. The results of this study indicate that the variable X (E-learning utilization) has no effect on student achievement, E-Learning has not encouraged students to study independently and according to students, E-Learning has not saved overall education costs. The students still felt comfortable if they learnt directly with the lecturers, saw the figure of the lectures who taught them, asked, and discussed things they did not understand directly. Therefore, efforts are still needed to make students aware that learning is a necessity and must exist within themselves and should adapt to the new way of learning. Meanwhile, for the lecturers, they must still get the training in relation to design an interesting method in delivering the material to maximize the use of E-learning. Keywords: e-learning; motivation; learning achievement.
Analisis Perbandingan Brand Equity Jual Beli Online pada Aplikasi Tokopedia dan Shopee di Kota Bandung Favian Muhammad Gaus; Adhi Prasetio
Permana : Jurnal Perpajakan, Manajemen, dan Akuntansi Vol 13 No 2 (2021): August
Publisher : Faculty of Economics and Business, University of Pancasakti Tegal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24905/permana.v13i2.196

Abstract

This study aims to find out the equity comparison of Shopee and Tokopedia e-commerce brands, brand equity itself has four dimensions including Brand Asosciation, Perceived Quality, Brand Loyalty and Brand Awareness. This study uses a quantitative method, data collection in this study using questionnaire Sampling Purposive Method by taking samples intercepted by 100 respondents. Data Analysis Techniques using descriptive analysis and Whitney Man Test data using IBM 26 SPSS Statistics. Based on the results of the research that has been carried out, it can be concluded that there are differences in the brand equity of Tokopedia and Shopee based on the dimensions where the store is superior to the Brand Loyalty dimension, while the Shopee itself is higher in terms of the dimensions of Brand Awareness, Brand Association and Perceived Quality from the Tokopedia. Tokopedia can increase these three dimensions by doing promotions using their social media, providing education about their applicationand also using influencers to facilitate promotion about the Tokopedia application while for shopees themselves, they can give gifts to memberships who have long transacted in their application. Keywords: Brand Equity, Brand Awareness, Brand Association, Brand Loyalty, Perceived Quality.
The Influence of Brand Image and Product Price towards Purchase Decision at E-commerce Tokopedia Adhi Prasetio; Adevia Puji Angelina
Jurnal Ilmiah Manajemen dan Bisnis Vol 9, No 1 (2023): Jurnal Ilmiah Manajemen dan Bisnis
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jimb.v9i1.15185

Abstract

Internet growth in Indonesia has rapidly affected economic stability. Buying and selling transaction becoming more efficient and could be done without face to face through online platform such as e-commerce as the effect of internet development. Tokopedia is one of the successful e-commerce which was ranked in the first position of the highest transaction in Indonesia, therefore this research for a benchmark is needed. The purpose of this study was to determine partially the influence of brand image and product price towards purchase decision and the influence of simultaneous brand image and product price towards purchase decision. This research was conducted on e-commerce Tokopedia users with sample around 400 taken using purposive sampling. Data was collected using online questionnaire with multiple linear regression technique analysis. Data was proceed using SPSS 25 for Mac. The result show brand image and product price have a partially significant effect towards on Tokopedia e-commerce purchase decision. Also brand image and product price have a simultaneous significant effect towards on Tokopedia e-commerce purchase decision.
PENINGKATAN KOMPETENSI MENGAJAR DOSEN MELALUI APLIKASI THINGLINK DI FAKULTAS BAHASA DAN BUDAYA UNIVERSITAS DHARMA PERSADA Fetty Poerwita Sary; Nidya Dudija; Adhi Prasetio
Prosiding COSECANT : Community Service and Engagement Seminar Vol 2, No 2 (2022)
Publisher : Universitas telkom

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (560.446 KB) | DOI: 10.25124/cosecant.v2i2.18559

Abstract

Pandemi covid-19 yang dimulai sejak awal tahun 2020, telah mendorong sistem Pendidikan untuk melakukan penyesuaian dalam proses belajar mengajar. Surat Edaran Menteri Pendidikan dan Kebudayaan no. 4 tahun 2020 menghimbau agar institusi Pendidikan harus melakukan physical distancing (menjaga jarak) diantara masyarakat, menjauhi aktivitas dalam segala bentuk kerumunan, perkumpulan, dan menghindari adanya pertemuan yang melibatkan banyak orang. Aturan ini dikeluarkan agar penyebaran covid-19 dapat dikendalikan. Oleh karena itu interaksi pun dibatasi dengan cara tidak melakukan proses belajar mengajar secara tatap muka melainkan diganti dengan cara meliburkan murid dari level Pendidikan dasar, menengah sampai tinggi. Kegiatan Belajar Mengajar (KBM) diganti dengan menggunakan sistem dalam jaringan (daring), Pembelajaran Jarak Jauh (PJJ) dan Belajar Dari Rumah (BDR). Dikarenakan kondisi tersebut, mau tidak mau dosen harus mengembangkan kemampuan dalam bidang teknologi pembelajaran. Mereka ditantang untuk mampu membuat dan merancang pembelajaran yang menarik dan diminati oleh siswanya. Mengajar dengan memanfaatkan berbagai media pembelajaran online yang ditawarkan terkadang cukup membingungkan karena tidak semua dosen memiliki kemampuan yang mumpuni untuk mempelajari dan menggunakan berbagai media tersebut, bahkan masih awam bagi sebagian orang. Padahal, media pembelajaran atau learning media/ platform ini amat sangat menarik apabila digunakan untuk membantu para dosen dalam menyampaikan materi ajarnya. Oleh karena itu, kegiatan engabdian masyarakat (abdimas) ini berupa pemberian pelatihan aplikasi Thinglink. Pemilihan media thinglink ini sesuai dengan kebutuhan para dosen di Fakultas Bahasa dan Budaya Universitas Dharma Persada (Unsada) yang banyak mengajar materi bahasa dan budaya. Melalui aplikasi Thinglink ini, dosen dapat membuat materi sekaligus dengan penjelasan secara interaktif melalui video, gambar, suara, atau lainnya. Selain itu, dosen bisa menyematkan link google form atau wordwall.net sebagai bahan evaluasi ajar untuk mahasiswa. Abdimas ini dilaksanakan secara online dan diikuti oleh 20 dosen. Dari kegiatan abdimas ini, 16,6% peserta setuju dan 83,4% peserta sangat setuju bahwa instruktur sangat menguasai materi, materi sangat menarik, penjelasan mudah dipahami, instruktur ramah dan bersemangat dalam menjelaskan. Para peserta juga menyatakan kegiatan ini sangat bermanfaat, harus dilakukan secara rutin, dan berharap kegiatan ini dapat dilaksanakan lagi di kemudian hari untuk tema berbeda yang dapat meningkatkan kompetensi mengajar pada dosen di Unsada. Adapun implikasi dari pelatihan ini adalah dosen menggunakan aplikasi Thinglink dalam pembelajaran. .Kata Kunci: Thinglink, Kompetensi Mengajar 
IMPROVING ASATIDZ'S TEACHING COMPETENCE THROUGH MAKING TEACHING MATERIALS USING MICROSOFT POWERPOINT AND CANVA Fetty Poerwita Sary; Adhi Prasetio
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 7 No. 2 (2023): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v7i2.1568

Abstract

Today is an era of change in the use of information and communication technology in all aspects of human life. This adoption has also been accelerated by the emergence of the Covid-19 pandemic which has also had an impact on the education sector, including Islamic boarding schools that adopt technology on a more massive basis. Islamic boarding schools are becoming more involved in taking on digital and technological contests. Asatidz as a teacher are required to have skills in the field of learning technology. Creating and designing teaching materials that are interesting and in demand by students is a challenge for asatidz. The solution to this problem is to provide training for asatidz on how to make interesting teaching materials using Microsoft Powerpoint and Canva. This community service was carried out in November 2022 face-to-face with a total of 41 participants who were assistants at the Darussalam Kunir Islamic Boarding School, Subang Regency, West Java. The results of the training showed that there was a significant difference between the pre-test and post-test conducted by the participants. The conclusion is that this activity is perceived as useful by participants and can provide increased knowledge and skills in making presentations for asatidz.
Pelatihan Pemasaran Digital dan Branding sebagai Upaya untuk Meningkatkan Penjualan Produk Usaha di Desa Pulosari Ratih Hendayani; Adhi Prasetio; Maya Ariyanti; Dwi Fitrizal Salim
Jurnal Abdi Masyarakat Indonesia Vol 4 No 2 (2024): JAMSI - Maret 2024
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.1098

Abstract

Perkembangan pesat dalam dunia usaha dan pasar global memicu tuntutan akan pemahaman yang mendalam terhadap strategi pemasaran dan branding. Kehadiran potensi sumber daya lokal dan produk unggulan di Desa Pulosari, Kecamatan Pangalengan, membuka peluang besar bagi pertumbuhan ekonomi dan kesejahteraan masyarakatnya. Namun, terbatasnya pengetahuan dan keterampilan dalam pemasaran serta kurangnya upaya branding menjadi kendala utama dalam mengoptimalkan potensi tersebut. Pelatihan strategi pemasaran dan branding yang diselenggarakan untuk Karang Taruna atau pemuda di Desa Pulosari guna memperluas wawasan mereka tentang kebutuhan pasar, mengembangkan rencana pemasaran yang efektif, dan meningkatkan daya saing produk. Diharapkan bahwa melalui pemahaman yang lebih baik mengenai strategi ini, produk-produk lokal mampu menjangkau pasar yang lebih luas, baik di tingkat lokal, regional, maupun global, serta mendorong pertumbuhan ekonomi secara signifikan. Setelah pelatihan, terjadi perkembangan signifikan dalam pemahaman peserta terkait pemasaran digital dan branding. Evaluasi menunjukkan peningkatan yang kuat pada pengetahuan tentang strategi pemasaran digital dan kampanye pemasaran. Ada juga peningkatan dalam memahami fungsi platform digital untuk usaha dan strategi branding. Pelatihan ini pun akan memberikan dampak sosial positif dengan membangun keterampilan komunikasi, kolaborasi, dan inovasi pada pemuda desa, yang diharapkan menjadi agen perubahan dalam pengembangan ekonomi lokal serta memperkuat rasa kebersamaan dan solidaritas di antara anggota Karang Taruna.
ANALISIS BUDAYA KEAMANAN INFORMASI DI RUMAH SAKIT DI KOTA BANDUNG Farisha Pratami Tallei; Puspita Kencana Sari; Candiwan .; Adhi Prasetio
In Search (Informatic, Science, Entrepreneur, Applied Art, Research, Humanism) Vol 18 No 1 (2019): In Search
Publisher : LPPM UNIBI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37278/insearch.v18i1.150

Abstract

Penelitian menganalisis faktor-faktor yang memengaruhi budaya keamanan informasi di RumahSakit di Kota Bandung. Penelitian ini menggunakan kuesioner yang disebarkan ke rumah sakit yangterdaftar di Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS) sebanyak 169 kuesioner.Penelitian menggunakan sampel sejumlah rumah sakit di Kota Bandung. Metode penelitian adalahmetode kuantitatif dengan teknik analisis data Partially Least Square Structural Equation Modelling(PLS-SEM). Data penelitian adalah data primer melalui kuisioner kepada pegawai rumah sakit.Berdasarkan penelitian terdahulu, budaya keamanan informasi dipengaruhi oleh berbagai faktor danbudaya organisasi secara keseluruhan. Penelitian diharapkan memberikan wawasan tentang budayadan perilaku keamanan informasi di rumah sakit Kota Bandung dan mendukung strategi e-kesehatannasional oleh Kementerian Kesehatan Republik Indonesia. Penelitian ini dimulai dengan jumlahvariabel sebanyak 14, yaitu management, workplace capabilities, risk and response factors,operational management, change management, organisational culture, knowledge, securitycompliance, security behavior, soft issues – workplace independent, training and awareness,information security policies, perceived security threat dan attitude. Namun, yang berpengaruhterhadap Information Security Culture (ISC) adalah organisational culture, knowledge, informationsecurity policies, perceived security threat dan attitude.
Analisis Faktor-Faktor Kesuksesan E-Learning dalam Meningkatkan Proses Belajar Mengajar Di Universitas Telkom Sary, Fetty Poerwita; Prasetio, Adhi; Moslem, Milleniartha
Jurnal Inovasi dan Teknologi Pembelajaran Vol 8, No 2 (2021)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um031v8i22021p194

Abstract

Abstrak: Dalam rangka mengantisipasi fenomena belajar daring yang terus berkembang,  Universitas Telkom melakukan uji coba kuliah secara blended learning. Hal tersebut penting dilakukan untuk meningkatkan kesuksesan implementasi e-learning. Penelitian ini bertujuan untuk mengetahui Faktor-faktor apa sajakah yang mempengaruhi kesuksesan implementasi e-learning. Sampel pada penelitian ini adalah 88 orang mahasiswa yang mengambil mata kuliah E-Commerce dan Data Management yang merupakan mata kuliah uji coba blended learning berbasis platform e-learning CELOE di Fakultas Ekonomi dan Bisnis Universitas Telkom. Alat pengumpulan data berupa kuesioner disebarkan secara online dan kemudian diolah menggunakan teknik analisis PLS-SEM. Hasil penelitian ini menunjukkan bahwa kualitas sistem berpengaruh terhadap penggunaan sistem e-learning, namun tidak berpengaruh terhadap kepuasan pemakai, kualitas informasi berpengaruh terhadap penggunaan sistem dan kepuasan pemakai, efikasi diri berpengaruh terhadap penggunaan sistem, namun tidak berpengaruh terhadap kepuasan pemakai, efikasi diri berpengaruh terhadap budaya belajar, namun tidak berpengaruh terhadap kesuksesan e-learning, penggunaan sistem berpengaruh terhadap kepuasan pemakai, dan kesuksesan e-learning, kepuasan pemakai berpengaruh terhadap kesuksesan e-learning, budaya belajar berpengaruh terhadap kepuasan pemakai dan budaya belajar berpengaruh sedang terhadap kesuksesan e-learning. Hasil-hasil penelitian tersebut menunjukkan bahwa faktor-faktor kualitas sistem, kualitas  informasi dan efikasi diri dapat digunakan untuk meningkatkan kesuksesan implementasi e-learning. Abstract: To anticipate the phenomenon of online learning that continues to grow, Telkom University conducts lecture trials using blended learning. This process is important to increase the successfulness of e-learning implementation. This study aims to investigate what factors influence the successful implementation of e-learning. The sample in this study were 88 students who took the E-Commerce and Data Management courses which are the trial courses for blended learning based on the CELOE e-learning platform at the Faculty of Economics and Business, Telkom University. Data collection tools are questionnaires distributed online and then processed using the PLS-SEM analysis technique. The results of this study indicate that the quality of the system affects the use of the E-Learning system, but has no effect on user satisfaction, the quality of information affects the use of the system and user satisfaction, self-efficacy affects the use of the system, but does not affect user satisfaction, self-efficacy affects the learning culture, but does not affect the success of e-learning, the use of the system affects user satisfaction, and the success of e-learning, user satisfaction affects the success of e-learning, learning culture affects user satisfaction and learning culture has a moderate effect on the success of e-learning . The results of this study indicate that the system quality, information quality and self-efficacy factors can be used to increase the success of e-learning implementation.
The Effect Of User Readiness Acceptance Of Sijagger V2 Using Technology Readiness Acceptance Model (Tram) (CASE Research: KPPBC TMP A Tangerang) Rudy Hermanto, Muchamad; Prasetio, Adhi; Ariyanti, Maya
International Journal of Science, Technology & Management Vol. 4 No. 5 (2023): September 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i5.925

Abstract

The digitization of the government system began with the declaration of the Electronic-Based Government System (SPBE) by President Jokowi in August 2018. The Directorate General of Customs and Excise (DGCE) implemented SPBE by building a Customs Excise Information System and Automation (CEISA) as its main service application, followed by the establishment of other applications other independent applications in the respective regional DGCE Work Units. The breakdown of the CEISA system in July 2021 caused a sizable national loss. To implement the SPBE and anticipate the occurrence of the same damage, KPPBC TMP A Tangerang built several independent applications to support customs and excise services, including Applications in the Tangerang network (SiJagger), Tangerang Customs Email (BeTa), Customs and Excise Service Email (PKC), Treasury Email, and Tangerang Certificate of Origin (SKA) Counter Email. To simplify the number of existing standalone applications, the SiJagger V2 application was created at KPPBC TMP A Tangerang as a replacement so that only one application is sufficient. This research aims to determine the Technology Readiness Index (TRI) of SiJagger V2 users, analyze the Technology Readiness Acceptance Model (TRAM) factors of these users for the SiJagger V2 application itself and to find out what needs to be improved to increase the readiness of the SiJagger V2 users. The data in this research were extracted using a quantitative method with data collection methods in the form of online questionnaires to 134 company respondents using SiJagger V2 in the supervision area of KPPBC TMP A Tangerang. Structural Equation Model (SEM) use as data analysis technique with SmartPLS program. The results from statistical test showed that the TRI index of SiJagger V2 users is included in the Low Technology Readiness category. The results showed that the TRI variables that affected the acceptance of the SiJagger V2 application at KPPBC TMP A Tangerang included the Optimism (OPT) and Innovativeness (INN) variables which had a significant positive effect, while the Discomfort (DIS) and Insecurity (INS) variables had a significant negative effect. Variables of TRAM that affect acceptance of SiJagger V2 application at KPPBC TMP A Tangerang include the variables Perceived ease of use (PEU), Perceived usefulness (PU), and Behavioral intention (BI) which have a significant positive effect, which is explained as follows: (1) OPT has positive significant effect on PEU, (2) OPT has positive significant effect on PU, (3) INN has positive significant effect on PEU, (4) INN has positive significant effect on PU, (5) DIS has negative significant effect on PEU , (6) DIS has negative significant effect on PU, (7) INS has negative significant effect on PEU, (8) INS has negative significant effect on PU, (9) PEU has positive significant effect on PU, (10) PEU has positive significant to BI, (11) PU has positive significant effect on BI. Results of this research are expected to be used as an evaluation of SiJagger V2 KPPBC TMP A Tangerang to be better so that SiJagger V2 users get customs and excise services faster and respond better, have a better experience in accessing information so that they are satisfied with the services provided by KPPBC TMP A Tangerang and increasing state revenue in the field of customs and excise.
Co-Authors Adevia Puji Angelina Adevia Puji Angelina Aisy, Fadhilah Rahadatul Aliffia Muchnita Azizah, Sheila Brady Rikumahu Candiwan Dudija, Nindya Dwi Fitrizal Salim Fajra Octrina Farisha Pratami Tallei Favian Muhammad Gaus Fetty Poerwita Sary Ida Ayu Putu Dewi Komala Kartika Indira Rachmawati Jurry Hatammimi Kadek Satria Yudha Pramana Maya Ariyanti Milleniartha Moslem Moslem, Milleniartha Nidya Dudija novita, endah Nur Alif, Noval Nurvita Trianasari Puspita Kencana Sari Ratih Hendayani Rolyana Ferinia Rudy Hermanto, Muchamad Stimson Hutagalung Syarfina Estiana Zahira Syaza Syauqina Wita Nursandi