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PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU TERHADAP KEPUASAN MASYARAKAT DI POLDA METRO JAYA Prianggono, Jarot; Adrian, Heru
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 1 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Quick Wins program that prioritizes transparency is a program to improve job performance by means of maximizing public services. One of the police service improvement program to the public is the process of issuance of Vehicle registration plates (vehicle registration). This is accomplished by holding Samsat Drive Through; the vehicle registration renewal management services by using information technology facilities. Generally, This study aims to measure public satisfaction regarding the services of Samsat Drive Thru given by Polda Metro Jaya (Jakarta Police Department). This study uses quantitative approach with survey methods. Results of the study proved a link between the quality Samsat Drive Thru service and satisfaction the user community at Polda Metro Jaya. Furthermore there is a strong enough influence between quality Samsat Drive Thru service and public satisfaction in the Polda Metro Jaya. While the factors that affect the quality of Samsat Drive Thru service to the public satisfaction at Polda Metro Jaya is community participation, awareness of law and public compliance with laws and legislation especially in the field of traffic is increasing.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK DALAM PENERBITAN SURAT TANDA NOMOR KENDARAAN DI SAMSAT BALIKPAPAN Prianggono, Jarot; Manupputy, Dax E.S.
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 2 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

The study is to examine the influence of service quality to satisfaction of taxpayers in the issuance of registration plates of vehicle (STNK) in SAMSAT Balikpapan. The purposes of this study are: (1) to know the effect of service quality provided to the satisfaction of taxpayer, (2) to know how big influence the quality of services provided to the satisfaction of taxpayer, and (3) to determine the factors that influence quality of services provided. This study uses a quantitative approach with survey methods, with a total of 318 respondents taxpayer. The result shows there is significant influence between each variable quality of service and simultaneously (shared) to the satisfaction of taxpayers. The contribution of variable reliability to the satisfaction of taxpayers amounted to 16.6%, for the variable responsiveness has the effect of 16.8%, for the variable assurance amounted to 20.7%, for the variable of empathy is at 33.7%, and for variable tangibles has the effect of 46.1%. Impact of service quality simultaneously (reliability, responsiveness, assurance, empathy, and tangibles) to satisfaction of taxpayers amounted to 51.4%. While for the other 48.6% influenced by other variables. Other factors that influence service quality to satisfaction of taxpayers are external factors such as community demands, and internal factors namely the Polri Bureaucratic Reform factor and Balikpapan SAMSAT service system changes such as changes in service procedures and application of ISO 9001:2008 Quality Management System

PENGARUH KUALITAS PELAYANAN SAMSAT DRIVE THRU TERHADAP KEPUASAN MASYARAKAT DI POLDA METRO JAYA Jarot Prianggono; Heru Adrian
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 1 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/makna.v1i1.756

Quick Wins program that prioritizes transparency is a program to improve job performance by means of maximizing public services. One of the police service improvement program to the public is the process of issuance of Vehicle registration plates (vehicle registration). This is accomplished by holding Samsat Drive Through; the vehicle registration renewal management services by using information technology facilities. Generally, This study aims to measure public satisfaction regarding the services of Samsat Drive Thru given by Polda Metro Jaya (Jakarta Police Department). This study uses quantitative approach with survey methods. Results of the study proved a link between the quality Samsat Drive Thru service and satisfaction the user community at Polda Metro Jaya. Furthermore there is a strong enough influence between quality Samsat Drive Thru service and public satisfaction in the Polda Metro Jaya. While the factors that affect the quality of Samsat Drive Thru service to the public satisfaction at Polda Metro Jaya is community participation, awareness of law and public compliance with laws and legislation especially in the field of traffic is increasing.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK DALAM PENERBITAN SURAT TANDA NOMOR KENDARAAN DI SAMSAT BALIKPAPAN Jarot Prianggono; Dax E.S. Manupputy
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 1 No 2 (2010): MAKNA : Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/makna.v1i2.1061

The study is to examine the influence of service quality to satisfaction of taxpayers in the issuance of registration plates of vehicle (STNK) in SAMSAT Balikpapan. The purposes of this study are: (1) to know the effect of service quality provided to the satisfaction of taxpayer, (2) to know how big influence the quality of services provided to the satisfaction of taxpayer, and (3) to determine the factors that influence quality of services provided. This study uses a quantitative approach with survey methods, with a total of 318 respondents taxpayer. The result shows there is significant influence between each variable quality of service and simultaneously (shared) to the satisfaction of taxpayers. The contribution of variable reliability to the satisfaction of taxpayers amounted to 16.6%, for the variable responsiveness has the effect of 16.8%, for the variable assurance amounted to 20.7%, for the variable of empathy is at 33.7%, and for variable tangibles has the effect of 46.1%. Impact of service quality simultaneously (reliability, responsiveness, assurance, empathy, and tangibles) to satisfaction of taxpayers amounted to 51.4%. While for the other 48.6% influenced by other variables. Other factors that influence service quality to satisfaction of taxpayers are external factors such as community demands, and internal factors namely the Polri Bureaucratic Reform factor and Balikpapan SAMSAT service system changes such as changes in service procedures and application of ISO 9001:2008 Quality Management System

THE EFFECTS OF THE FRAMING OF NEGATIVE MESSAGES AND THE SOURCE’S CREDIBILITY TO ATTITUDES Nailul Khikam; Jarot Prianggono
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol 10 No 1 (2022): MAKNA: Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

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Covid-19 has significant social and economic impacts on society. The Indonesian National Police (Polri) as law enforcement officers have an important role to communicate the Covid-19’s health protocols to the public. The present study aims to analyze the effects of the framing of negative messages and the source’s credibility on the attitudes of Ngaliyan market’ traders. The present research is based on the message framing’s theory, source credibility’s theory and attitudes theory. The present study uses a quantitative approach by distributing a set of questionnaires to 100 Ngaliyan’s market traders. The results of present study show that the framing of negative messages’ variables have a positive and significant effect with a regression coefficient of 0.206. Similarly, the source credibility’s variable has a positive and significant effect with a regression coefficient of 0.467 on traders' attitudes with each degree of significance 0.05. The results show that the framing of negative messages can affect the participants’ attitudes positively.

PENGARUH KOMUNIKASI PERSUASIF TERHADAP SIKAP PATUH PEDAGANG KIOS CANDI BOROBUDUR PADA PROTOKOL KESEHATAN Abdul Rachman Virga Maulidhany Yusuf; Jarot Prianggono
Journal of Innovation Research and Knowledge Vol. 1 No. 6: Nopember 2021
Publisher : Bajang Institute

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Covid-19 has had a tremendous impact on the income of Borobudur Temple kiosk traders and has the potential to create other security and order problems. The discipline of the Borobudur Temple kiosk traders is one of the keys to attracting tourists so that tourists feel safe and comfortable while traveling in the Borobudur Temple Tourism Park Area. Persuasive communication is the best weapon to improve that discipline. The purpose of this study is to analyze the effect of persuasive communication on the obedient attitude of Borobudur Temple kiosk traders to the Covid-19 Health Protocol and describe the strategies carried out by health protocol advocates to influence the obedient attitude of Borobudur Temple kiosk traders to the Covid-19 health protocol. This study uses a mixed approach. The type of research used is survey and field research. Data collection techniques from questionnaires, interviews, observation and document review. Data analysis techniques through descriptive analysis, bivariate analysis, data reduction, verification and drawing conclusions. The sample in this study amounted to 91 kiosk traders of Borobudur Temple. The results of this study found that the Persuasive Communication variable showed a tcount value of 13,581 which was greater than the ttable value of 1,986 and a significant value of 0.000 <0.05. It can be concluded that persuasive communication has an effect on obedient attitude. The implementation of good strategies from health protocol advocates can affect positive changes in adherence. The selection of the right media is also an important factor that must be considered by communicators to provide invitations to the communicant.

Pengaruh Gaya Kepemimpinan dan Budaya Organisasi Terhadap Motivasi Kerja Anggota Korps Brimob Polri Rio Adi Putra; Jarot Prianggono
Jurnal Ilmu Kepolisian Vol 16, No 2 (2022): Jurnal Ilmu Kepolisian Volume 16 Nomer 2 Tahun 2022
Publisher : Sekolah Tinggi Ilmu Kepolisian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35879/jik.v16i2.351

Pengaruh Penggunaan Teknologi Informasi Dan Pelatihan Penyidik/ Penyidik Pembantu Terhadap Optimalisasi Pemanfaatan Aplikasi E-Manajemen Penyidikan Arnie Herdiyathi; Jarot Prianggono
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 1 No. 2 (2022): Analisis dan Kinerja Dalam Organisasi
Publisher : Prisani Cendekia

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Polri has an important role in law enforcement, so that Polri members are required to be able to solve problems that exist around the community. This study aims to analyze the influence of the use of information technology and training on the utilization of E-MP applications, how the performance of the linear regression model using RMSE generated from this study. The research was conducted using quantitative methods with data collection techniques by means of a questionnaire. The research sample amounted to 119 people who are members of the Dirtipidum Bareskrim Polri. The data analysis technique uses validity and reliability tests, classical assumption tests, hypothesis tests and linear regression performance tests. The results of the study indicate that the use of information technology and training of investigators/assistant investigators has an effect on Optimizing the Utilization of Investigation E-Management Applications. From the test results, it is known that 73.4% of the use of information technology and the training of investigators/assistant investigators affect the use of the E-MP application

Model Organizational Citizenships Behavior Dalam Meningkatkan Kinerja Kepolisian : di Wilayah Hukum Polresta Mataram Muhammad Gifari Syarifuddin; Ilham Prisgunanto; Jarot Prianggono
Jurnal Portofolio : Jurnal Manajemen dan Bisnis Vol. 2 No. 2 (2023): Perilaku Organisasi dan Efektivitas Kerja
Publisher : Prisani Cendekia

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The police in carrying out their duties often have to deal with the community with various problems related to law enforcement and maintaining order so that it has an impact on social trust in the police. In order to build public trust, Polri needs to show its best performance in public service. Polri's performance will be influenced by many factors, one of which is organizational citizenship behavior. The purpose of this study was to determine the effect of the organizational citizenship behavior model on police performance. The theories and concepts used in this study are the concept of the Indonesian National Police, performance theory, social trust theory, organizational citizenship behavior, human capital theory, leader-member exchange theory, and organizational behavior theory. This research uses a quantitative approach with a research method that is observational analytic research. There were two groups of samples, namely 110 from members of the Mataram Police and 110 from community groups. The variables of this study are organizational factors, organizational citizenship behavior, Polri performance. Data collection techniques using a questionnaire. The first stage of analysis uses a structural model with PLS (Partial Least Square). From the results of this study it was found that the results of testing the outer model showed that this study had good convergent validity and the results of testing the inner model showed that each exogenous variable had a significant effect on the endogenous variables. The conclusion in this study is that there is an influence of organizational factors on organizational citizenship behavior, there is an influence of organizational citizenship behavior on Polri's performance. To increase public trust in the Police, the Police need to show performance that is in line with the expectations of the community.

Meningkatkan Peran Serta Masyarakat dalam Menyelesaikan Permasalahan Pada Masa Pandemi di Polda Jatim : Studi Polresta Malang Kota Jarot Prianggono
Jurnal Pengabdian Kepada Masyarakat Kalam Vol. 2 No. 3 (2023): Percepatan Pembangunan Masyarakat Digital
Publisher : Prisani Cendekia

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The Covid-19 pandemic has changed the order in society. Community Service Activities (dianmas) are one of the Tri Dharma of higher education that must be carried out by students. Therefore, one of the important roles of universities is to provide continuous assistance and collaboration to realize community participation so that they can have independence in solving problems in the future. the Covid-19 pandemic. One way is to carry out community service activities (Dianmas).

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