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All Journal ETIKONOMI Gadjah Mada International Journal of Business Manajemen Krida Wacana Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering MABIS: Manajemen dan Bisnis Journal of Economics and Business UBS Business and Entrepreneurial Review Warta Ardhia: Jurnal Transportasi

Ina Primiana

Universitas Padjajaran

Author-ID : 347601

Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Environmental Science Social Sciences Transportation

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Kesiapan Organisasi Meningkatkan Daya Saing Dalam Globalisasi (Studi DI BUMN) Primiana, Ina
Manajemen Krida Wacana vol. 4 no. 2 Mei 2004
Publisher : Manajemen Krida Wacana

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Airport Passenger Experience Model For Terminal Low-Cost Carrier (Study Case at Terminal 1 Soekarno–Hatta International Airport) Mora Yolanda Sagala; Ina Primiana Sagir; Iman Chaerudin
Journal of Economics and Business UBS Vol. 10 No. 1 (2021): Journal of Economics & Business UBS
Publisher : UniSadhuGuna Business School

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v10i1.60

Introduction : The high traffic of flight movements and the number of airport passengers around the world are placed in very high demands on the airport industry business. For example the airport operator PT. Angkasa Pura II (Persero) or AP II is trusted to manage 19 airports and airport-related services to concentrate their service business on customers (Customer Centric Organization). Objective : This study aims to obtain the Airport Passenger Experience Model in Terminal 1 of Soekarno-Hatta International Airport as a Low-Cost Carrier Terminal. Development of a passenger activity service model to address the gap between the level of importance and service perceived by business and leisure passenger types at all travel touch points in service processing activities and non-processing activities. Method : This study uses 50 service attributes and 100 samples of respondents. The questionnaires were distributed twice. The first questionnaire uses the Quality Function Deployment (QFD) method to determine the performance of each service attribute through identification of passenger needs and desires (Needs). The second questionnaire uses the Analytic Hierarchy Process (AHP) to obtain a ranking or priority order based on the level of importance of airport passengers (Importance). Results : The results of the formulation of the House of Quality (HoQ) from a combination of QFD and AHP analysis methods get 5 priority programs (Panca Programs) from 17 Needs & Importance technical responses, including Customer Centric, Strategic Approach to Customer Service, Innovative, Sense of Place and Positive Ambiance. These have been adapted to the types of business passengers and leisure passengers at Terminal 1 Soekarno-Hatta Airport as a template for the Airport Passenger Experience Model for Low-Cost Carrier Terminals. If the manager of Terminal 1-BSH can carry out the five priority technical responses, then it can meet the needs of airport passengers by contributing 53.73% and if the sixth to tenth priority technical response is also carried out, it will increase the airport passenger experience by contributing as much as 84.80% as optimization of airport service performance at Terminal 1 Soekarno-Hatta Airport. Conclusion : Based on the identification of the needs and expectations of Terminal 1 - BSH passengers through the Quality Function Deployment (QFD) method, there are 20 service attributes that have a negative gap value or exceed the average satisfaction threshold. Out of the 50 indicators of passenger activity service processing, it shows that airport passengers are still dissatisfied with the services provided or there is a decrease in the quality-of-service performance. The proportion of passengers’ dissatisfaction in the departure service area is higher than in the arrival area.

Religiosity and Islamic Banking Product Decision: Survey on Employees of PT Telekomunikasi Indonesia Abdul Mukti Soma; Ina Primiana; Sudarso K Wiryono; Erie Febrian
ETIKONOMI Vol 16, No 1 (2017)
Publisher : Faculty of Economic and Business

The objective of this research is to examine the religiosity on Islamic banking product decision. A survey method was employed using a sample of 2.627 employees at different level of education, level of income, gender, age, marital status, length of service, work location (provincial based), ownership of conventional banking products as well as ownership of sharia banking products among employees of PT. Telekomunikasi Indonesia. The study also developed valid and reliable scales for religiosity and selection of sharia banking product. The ﬁndings of the study revealed that dimensions of religiosity affected understanding of Islamic Banking Concept and also affected Bank Selection Criteria. Future research is required to investigate private employees and semi government employees, even in military institutions to find different figure of religiosity and preference of sharia banking products, by identifying the speciﬁc areas of religiosity that have particular impact in determining the sharia banking products.DOI: 10.15408/etk.v16i1.4379

A Technological Innovativeness Measurement Framework: A Case Study of Technology Based Indonesian Companies Leo Aldianto; Jann Hidajat Tjakraatmadja; Dwi Larso; Ina Primiana; Grisna Anggadwita
Gadjah Mada International Journal of Business Vol 23, No 1 (2021): January-April
Publisher : Master in Management, Faculty of Economics and Business, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/gamaijb.33105

The measurement of innovation has been developed by various previous studies with a specific focus and goal. However, the existing measurement framework still cannot be applied all that easily by companies in Indonesia for assessing, evaluating, and improving their innovations. This study aims to propose a measurement framework using a multiple case study approach. Cases were selected from companies in the pharmaceutical and information and communications technology (ICT) industries because they contribute substantially to the manufacturing sector and both are vital to Indonesia. The results of this study indicate that the measurement model of innovation consists of technological innovation and the management of technological innovation. There are three phases in the technological innovation process which include the initiation phase (conceiving ideas and acquiring information, then transforming it into knowledge), the development phase (validating knowledge and checking its appropriateness), and the diffusion phase (getting users' feedback and Go & scaling up). Meanwhile, the management of technological innovation consists of having a strategy, the necessary resources, and operation. The analytical generalization of this study is still considered to be limited, so further studies are needed to analyze cases in other industrial sectors. In addition, a quantitative study is required to construct a measuring instrument for the variables proposed in this study.

Model Sensitivitas Kenaikan Tarif Dasar Listrik Terhadap Keberlangsungan Usaha UMKM Di Kota Bandung Vita Sarasi; Ina Primiana; Umi Kaltum; Merita Bernik
Operations Excellence: Journal of Applied Industrial Engineering Vol 13, No 3, (2021): OE November 2021
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2021.v13.i3.034

Micro Small and Medium Enterprises (MSMEs) are often faced with a number of problems that are very influential on their growth and can reduce their competitiveness, where one of them is the increase in Basic Electricity Tariff. The increase in Basic Electricity Tariff will occur every three months and the average annual increase is 15%, which will result a direct impact on surging production costs. The increase in Basic Electricity Tariff will result in declining growth of MSMEs, making it difficult to compete because MSMEs have to make adjustments to prices and ultimately result in weakening purchasing power. The Sensitivity Analysis of Basic Electricity Tariff increase on the sustainability of MSME businesses aims to (1) Know the structure of production costs in relation to electricity usage and (2) Create a sensitivity model for TDL increase on the sustainability of MSME businesses using Data Envelopment Analysis (DEA). This research is analytical descriptive and useful as an effort to focus on actions in anticipating the sensitive increase in Basic Electricity Tariff on the sustainability of MSME businesses. These actions include reducing the ratio of electricity costs to production costs and increasing capital to increase business turnover. This research is focused on MSMEs which are very sensitive to the increase in the Basic Electricity Tariff.

Analysis of Lean Process Factors to Improve Production Process Effectiveness (Case Study in BFM Pharmaceutical Industry) Oom Oman Abdurrahman; Vita Sarasi; Iman Chaerudin; Ina Primiana; Akhmad Yunani
Operations Excellence: Journal of Applied Industrial Engineering Vol 14, No 1, (2022): OE Maret 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2022.v14.i1.045

BFM is a pharmaceutical company that produces bulk Tetanus Toxoid (TT). Bulk TT demand will continue to increase until 2025, while the current utilization rate has reached 97% of its design capacity. Bulk TT's current production capacity is insufficient, while the building area cannot be enlarged. This research was conducted to improve non-necessary value added by identifying and reducing waste to run well even though the production capacity is limited. Mix descriptive qualitative and quantitative methods are applied in this research. Production simulation is undertaken to reduce waste through the Gemba Kaizen approach and Kanban, while production capacity simulation is carried out using Dynamic Systems. The results of the simulations are described in the Balanced Scorecard. The research revealed there are 148 wastes consisting of 4 causes of waste in the high priority category, 20 medium priority and 124 low priority. The simulation generates a significant decrease value of the waste priority number (WPN) from 347.3 to 47.2. There was also an increase in the overall value stream. Value-added ratio (VAR) increased 12.57%, production lead time reduced 21.01%, and total cycle time decreased 11.65%. These findings indicated that the improvement was effective in eliminating waste. From the overall improvement, there was an increase in productivity of 25.0%.

Application of Value Stream Mapping to Improve Service in The Departure Terminal at Halim Perdanakusumah Airport Vita Sarasi; Ina Primiana; Desita Astira Kusnadiuthor
Operations Excellence: Journal of Applied Industrial Engineering Vol 14, No 1, (2022): OE Maret 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2022.v14.i1.040

This study aims to identify and reduce waste in the passenger flow process at the Halim Perdanakusuma Airport departure terminal, so that passenger service remains good even with limited terminal capacity. This research used a qualitative method with a case study approach. The method stages are the observation of the departure passenger flow process mapped through current state Value Stream Mapping (VSM), distribution of questionnaires to obtain critical waste with Borda analysis, and fishbone diagrams to find out the rooting causes of critical waste, the proposing process improvements, and the future state of VSM, The results showed that critical waste in the flow of departure passengers is 22.11%, which includes passenger activities waiting for the Security Check Point 1 and Point 2 queue. Furthermore, based on the current state of VSM, the lead time for departure passengers is 33 minutes 47 seconds and VAR is 20.22%. While form the future state of VSM, the lead time is 28 minutes 22 seconds with a VAR of 20.36%, resulting in time efficiency of 5 minutes 24 seconds.

INNOVATIVENESS SURVEY ON MANUFACTURING COMPANIES IN TASIKMALAYA CITY Edy Suroso; Ina Primiana
Journal of Management and Business Vol 13, No 2 (2014): SEPTEMBER 2014
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Innovation is one of most important sources of competitive advantage. The purpose of this paper is to analyze innovativeness by using the 55 operations managers of manufacturing companies in Tasikmalaya City as respondents. The results showed the four types of clusters of Innovativeness consisting of (1) Leading Innovator that have the out class value than the others in every aspects of innovativeness, (2) Followers cluster is as the very low radical product innovations capability, (3) Inventors are very strong in radical product innovations, while (4) Lagers are at the lowest scores in all innovation types among the clusters. Based on ANOVA, it is concluded that every group of innovation type has its own success difference. The leading innovators type has the highest mean of business success measured by the comparison innovations type among groups in the growth of sales.

Strategy of Competitiveness Improvement of West Java Industry Ina Primiana
Business and Entrepreneurial Review Vol. 6 No. 2 (2007): Volume 6, No. 2 April 2007
Publisher : Universitas Trisakti

The issue of competitiveness in local, national or international markets is a key issue and tough challenge for industry in West Java. Without sufficient ability and high competitive advantage,it is impossible for the products of West Java industry to penetrate the market. Furhermore, imported products can put domestic market in danger. Therefore, some efforts to improve competitiveness and create competitive advantage of the products of West Java industry can no longer be postponed. Moreover, it should be the focus of attention of not only business society, but also bureaucracy officials, various organizations and community, which is an industry working environtment. Study purpose (a) Obtaining clear picture of the problem from internal and external points of view which inhibits competitiveness improvement of West Java industry, (b) creating planning of competitiveness improvement of West Java industry as the basis of provincial government policy in advancing local industry. The result of study shows that there are 4 main determinants and I supporting determinant which have to be the focus of attention of industry competitiveness improvement.

Aplikasi Supply Chain Operation Reference (SCOR) pada Produk Chocodot PT Tama Cokelat Garut Indonesia Nur Hasanah; Vita Sarasi; Ina Primiana
Operations Excellence: Journal of Applied Industrial Engineering Vol. 14, No. 2, (2022): OE JULY 2022
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2022.v14.i2.052

This study applies the SCOR (Supply Chain Operations Reference) method at one of the companies engaged in the Food and Beverage (F&B) sector, namely PT. Chocolate Tama. The goal is to determine the level of importance of the company's five main activities, namely Plan, Source, Make, Deliver and Return so as to measure and improve the company's total supply chain performance. The research begins with determining KPIs and Supply Chain Management Metrics and weighting supply chain management metrics Level I, II and III using AHP. The results of the validation process there are 44 metrics that represent the performance of supply chain activities, namely 11 plan metrics, 10 source metrics, 7 make metrics, 10 deliver metrics and 6 return metrics. The plan activity has the highest weight value of 0.3188, after that successively source is 0.2254, deliver is 0.1560, make is 0.1511 and return is 0.1487. There are 21 sequences of supply chain performance metrics that must be improved so that there are no more delays in the supply of raw materials as well as recommendations for improvement for increasing the company's revenue in the future. The first three sequences that have the highest values that need to be improved are plan source (planning the source of raw materials), forecast accuracy (forecasting accuracy) and purchase order cycle time (determination of purchase order cycle time).

Co-Authors Abdul Mukti Soma AKHMAD Akhmad Yunani Chaerudin, Iman Desita Astira Kusnadiuthor Dwi Larso Edy Suroso Erie Febrian Grisna Anggadwita Iman Iman Chaerudin Iman Chaerudin Ina Jann Hidajat Tjakraatmadja Joval Ifghaniyafi Farras Leo Aldianto Merita Bernik Mora Yolanda Sagala Nur Hasanah Oom Oman Abdurrahman Sudarso K Wiryono Taufan Kurniawan Wiratama Umi Kaltum Vita Vita Sarasi Yolanda Sagala, Mora

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