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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Teknik dan Manajemen Industri Jurnal Teknovasi : Jurnal Teknik dan Inovasi Mesin Otomotif, Komputer, Industri dan Elektronika Jurnal Teknik Elektro dan Komputer TRIAC Seminar Nasional Ilmu Terapan Metris: Jurnal Sains dan Teknologi Jurnal Cakrawala Maritim Proceeding Maritime Business Management Conference
Renanda Nia Rachmadita
Politeknik Perkapalan Negeri Surabaya
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Social Sciences

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Journal : Proceeding Maritime Business Management Conference

 1 
ANALISIS PRODUKTIVITAS MENGGUNAKAN METODE OBJECTIVE MATRIX (OMAX) PADA INDUSTRI GALANGAN KAPAL DI SURABAYA Dinda Aulia Putri Athallah; Renanda Nia Rachmadita; Devina Puspita Sari
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2023
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v2i2 2985-379.2577

Abstract

For more than 20 years, one of the shipyard companies in Surabaya (PGS) has experienced the ups and downsof the shipyard business. Based on the number of ships repaired and the number of plates used by PGS per month in 2022, it is still fluctuating, indicating an inconsistency in the process of ship repair or input. The purpose of this study is to analyze the productivity value of the production division and analyze the factors that cause changes in productivity per month. From the results of calculating 4 productivity ratios using the objective matrix (OMAX) method and analyzing them with a traffic light system (TLS), with a total of 2 greenindicators, yellow with 22 and 24 with more red indicators indicating the need for improvement. In a comparison of productivity with the productivity index (IP), there were negative final results for six months (February (-5.7), March (-10.3), April (-2.0), May (-12.0) , September (-10.3), and November (-22.3)), a negative result means below standard or average. Then look for the root of the problem related to the cause of the ratio notreaching the target with a fishbone diagram.
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG KAPAL DENGAN METODE SERVQUAL DAN IPA Ghina Dhiya Elok Sekar Putri; Renanda Nia Rachmadita; Gaguk Suhardjito
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2024
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v3i1.3220

Abstract

The ferry service company operates in sea transportation with several routes, including Surabaya – Balikpapan. The number of routes is directly linked to passenger volume, making it essential to ensure service quality meets passenger expectations. A decline in passenger numbers has been observed, mainly due to numerous complaints from company-conducted surveys. This decline in trust has caused passengers to switch to other operators. This study analyzes service gaps, determines acceptable service tolerance levels, and prioritizes necessary improvements. The SERVQUAL method assessed the gap between service performance and passenger expectations, showing negative gaps for 26 attributes. This indicates the company’s performance falls short of expectations. The Zone of Tolerance (ZOT) identified minimum acceptable service levels, with thresholds ranging from 0.10 to 1.36. Twenty-one attributes were below these thresholds. Importance Performance Analysis (IPA) was used to recommend service quality improvements by mapping attribute priorities in a Cartesian diagram. Seven attributes in Quadrant I were identified as top priorities for enhancement.
Co-Authors Adianto Aditsan Anda Iviana Juniani Arninputranto, Wibowo Devina Puspita Sari Dewi Kurniasih Dewi, Aprilia Puspita Dian Asa Utari Dinda Aulia Putri Athallah Edy Setiawan Farizi Rachman Gaguk Suhardjito Ghina Dhiya Elok Sekar Putri Ika Erawati Maharani, Aditya Nuris, Amin Maruf Rahman, Farhan Wahyu Nur Ratna Budiawati Rina Sandora Satrianata, Lugas Jagad Thina Ardliyana Wiediartini Wiediartini