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All Journal Efektor Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Community Development Journal: Jurnal Pengabdian Masyarakat International Journal of Engineering, Science and Information Technology Return : Study of Management, Economic and Bussines Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Cerdika: Jurnal Ilmiah Indonesia Journal of Management, Economic, and Financial
Rhian Indradewa
Universitas Esa Unggul
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation

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Sistem Manajemen Risiko Berbasis ISO 31000:2018 di RS Khusus Tumbuh Kembang GSH Titi Anggraeni Nasution; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Rian Adi Pamungkas
Cerdika: Jurnal Ilmiah Indonesia Vol. 5 No. 5 (2025): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v5i5.2593

Abstract

Rumah Sakit Khusus Tumbuh Kembang adalah fasilitas pelayanan kesehatan yang terdiri dari pelayanan multidisiplin yang memantau dan menangani masalah pertumbuhan dan perkembangan anak sejak lahir sampai berusia18 tahun atau pengobatan terhadap anak yang mengalami gangguan pada tumbuh kembang. Penelitian ini bertujuan untuk menganalisis bagaimana manajemen risiko diterapkan sesuai dengan standar ISO 31000:2018. Penelitian ini dilakukan dengan menggunakan metode kualitatif deskriptif, para peneliti mengumpulkan data yang relevan melalui studi literatur dan tinjauan pustaka yang berkaitan dengan masalah atau topik penelitian. Hal ini dilakukan dengan mengidentifikasi dan mengevaluasi risiko di RS Khusus Tumbuh Kembang GSH dengan menggunakan model yang telah dikembangkan sebelumnya, dan menyarankan tindakan manajemen risiko yang sesuai untuk mengatasi risiko yang telah teridentifikasi dalam kasus studi di RS Khusus Tumbuh Kembang GSH. Berdasarkan penelitian yang telah dilakukan di RS Khusus Tumbuh Kembang GSH menggunakan metode ISO 31000 : 2018 didapatkan kesimpulan bahwa analisis risiko pada fasilitas pelayanan Kesehatan yaitu Rumah Sakit dikategorikan menjadi empat tahapan. Tahap pertama adalah identifikasi, kedua adalah analisis Risiko, ketiga Evaluasi Risiko, dan Perlakuan Risiko. Dengan metode yang digunakan didapatkan hasil bahwa terdapat 2 jenis risiko yaitu risiko internal dan risiko eksternal. Risiko internal terdiri dfari risiko pemasaran, risiko operasional, risiko human capital, risiko keuangan. Sedangkan risiko eksternal terdiri dari risiko politik, risiko ekonomi, risiko social, risiko teknologi dan risiko lainnya. Diberikan juga rekomendasi mitigasi yang tepat untuk 35 risiko untuk tingkat low, moderate, high dan extreme.
Operational Planning of 'Remedies' Postpartum Care Center: Ensuring of Service Providing to Consumers Yudha Hartlanda Martianto; Rhian Indradewa; Unggul Kustiawan; Rian Adi Pamungkas
Journal of Management Economic and Financial Vol. 3 No. 3 (2025): Special Issue
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jmef.v3i3.80

Abstract

Remedies Postpartum Care Center aims to provide holistic healthcare services for postpartum mothers, especially during the critical period of 0-14 days after delivery. During this period, mothers usually experience various physical, mental, and emotional challenges that require special attention. Remedies offers comprehensive services, including psychological consultation, nutritional care, lactation support, and recovery facilities with modern technology. With a structured operational planning strategy, Remedies strives to be a high-quality postpartum healthcare provider and provide a memorable experience for consumers when receiving services at Remedies. To ensure the effectiveness of care, the operational planning implemented includes human resource management, facility optimization, and the use of digital-based technology to improve service quality. In terms of marketing, Remedies utilizes digital strategies to raise public awareness of the importance of postpartum care, while expanding the reach of services to more mothers who need intensive support. Research on the effectiveness of postpartum care shows that holistic services such as those offered by Remedies can significantly improve the physical and mental recovery of mothers. With a data-driven approach and digital marketing strategy, Remedies plans to increase market share and become a leader in the industry. Thus, mature operational planning will contribute to creating more optimal and sustainable health services for postpartum mothers.
Implementation of Technology-Enabled Field Service Management (FSM) for Enhancing Operational Effectiveness A Case Study of PT Biner Sinergi Optima Lambok Parulian; Rhian Indradewa; Unggul Kustiawan; Ketut Sunaryanto
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.9981

Abstract

The rapid advancement of digital transformation has driven organizations across various industries to integrate information and communication technologies into their operational processes to enhance efficiency, productivity, service quality, and organizational competitiveness. Within the security services industry, challenges related to human resource management, field supervision, operational monitoring, and compliance with customer service standards remain significant issues that require innovative and technology-driven solutions. This study aims to analyze the implementation of the Smart Field Service Management (Smart-FSM) model as a digital-based operational framework for security service management at PT Biner Sinergi Optima. This research employs a qualitative descriptive approach using documentation study methods, with data derived from the company’s operational planning documents and digital transformation initiatives. The Smart-FSM model integrates several advanced technologies, including cloud computing, the Internet of Things (IoT), Artificial Intelligence (AI), Machine Learning (ML), and drone-based patrol systems, to support real-time monitoring, data-driven decision-making, and operational optimization. The findings indicate that the implementation of Smart-FSM contributes significantly to improving supervisory effectiveness, accelerating response and decision-making processes, increasing transparency in service delivery, and strengthening compliance with operational standards. Furthermore, the system supports the achievement of a minimum Service Level Agreement (SLA) target of 90%, while simultaneously reducing operational inefficiencies and associated costs. The integration of these digital technologies also provides a sustainable competitive advantage through enhanced service quality, operational reliability, and customer satisfaction. Therefore, Smart-FSM can be considered a relevant and innovative operational model to support the digital transformation agenda of the security services industry in Indonesia and improve organizational performance in an increasingly technology-oriented business environment.
Co-Authors Abadi, Ferryal Agus Munandar Dimas Aryo Wibowo Edi Hamdi Elly Musdiana Mayang Putri Hamdi Hamdi Helmy Hendra Kusuma Ilham Baihaqi Baharsyah Indra Gunawan Josephin Cornellius Ketut Sunaryanto Kustiawan, Unggul Lambok Parulian Muhammad Dhafi Iskandar Rian Adi Pamungkas Ridha Nurul Azizah Rina Anindita Saptiangga Sartono Steven Stevu Denito Tantri Yanuar Rahmat Syah Titi Anggraeni Nasution Windy Aristin Yudha Hartlanda Martianto