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All Journal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik Jurnal Neo Societal Jurnal Office Sawala : Jurnal Administrasi Negara Journal Publicuho Yustisia Merdeka : Jurnal Ilmiah Hukum Musamus Journal of Public Administration Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Kolaboratif Sains Journal Publicuho Jambura Journal of Administration and Public Service Jurnal Pengabdian Kepada Masyarakat Meambo
Anis Ribcalia Septiana
Universitas Sembilanbelas November Kolaka
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Journal Publicuho

 1 
ANALISIS KUALITAS LAYANAN PERUSAHAAN DAERAH AIR MINUM PADA PELAYANAN AIR BERSIH DI KECAMATAN TIRAWUTA KABUPATEN KOLAKA TIMUR Fetni; Sudirman Baso; Anis Ribcalia Septiana
Journal Publicuho Vol. 6 No. 4 (2023): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i4.293

Abstract

The research aims to analyze the quality of PDAM Tirta Simbune services in East Kolaka Regency, with a focus on clean water services in Tirawuta District. East Kolaka Regency has abundant water resource potential, but there are still various challenges in providing quality and adequate drinking water to the community. This research uses secondary data analysis methods and customer surveys to identify existing problems and increase understanding of customer needs and expectations for PDAM services. Data was collected from PDAM, the local government, and through a survey involving several PDAM customers in Tirawuta District. The research results illustrate that the service quality of PDAM Tirta Simbune is quite good when seen from direct evidence, reliability, responsiveness, assurance and empathy, but there is still a need for improvements in facilities and infrastructure. Meanwhile, factors that influence service quality are external influences and also internal influences. Internal influences can relatively be controlled by the company, for example, facilities and infrastructure, discipline, employee responsibility, employee ability, politeness, speed of response, ease of service procedures, suitability of procedures, clarity of service, and thoroughness of transactions, while external influences such as building relationships with customers, flow Dry season, rainy season flow and professionalism in resolving customer complaints.
ANALISIS FUNGSI BADAN PERMUSYAWARATAN DESA DALAM PENYELENGGARAAN PEMERINTAH DESA DI DESA BALASARI KECAMATAN POLEANG BARAT KABUPATEN BOMBANA Achmad Lamo Said; Anis Ribcalia Septiana
Journal Publicuho Vol. 7 No. 3 (2024): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i3.508

Abstract

The purpose of this study was to determine the function of the Village Consultative Body (BPD) in Balasari Village, Bombana Regency. The research method used is Qualitative Descriptive. The results of this study indicate that the function of the BPD based on Permendagri Number 110 of 2016 articles 31 to 51 and article 71 has not been running optimally because the first function has been implemented properly as seen in Village Regulation Number 2 of 2023 concerning Direct Cash Assistance for Village Funds for the 2023 Budget Year, but its transparency is minimal, not everyone knows about the existence of the Village Regulation in Balasari Village. The second function of the BPD is not maximally responsible because most of the aspirations that have been collected have not been channelled. The third function of the BPD is not implemented in accordance with compliance with legal regulations, this is because supervision of the village head's performance is only carried out during his free time.
Co-Authors abdul sabaruddin Achmad Lamo Said Ahmad Farouq Mulku Zahari Fetni Fetni Indar Ismail Jamaluddin Irabiah Irabiah Irabiah Irabiah Junus Maria Margareta Reginaldis Maulid Maulid Maulid Maulid Maulid Muhamad Stiadi Muhammad As Ari AM Muhdar Niar Astaginy Nursamsir Rina Rembah Siti Rahmadanti Sudirman Baso Taslim Taslim Fait Tohopi, Rustam Triani Tulak, Grace Tedy Yulia Wahyu Ningsih