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Journal : Valid Jurnal Ilmiah

ANALISIS KUALITAS PELAYANAN PADA LABORATURIUM KLINIK GORA DI MONJOK MATARAM TAHUN 2016 Khaerul Hadi
Valid: Jurnal Ilmiah Vol 14 No 2 (2017)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35748/valid.v14i2.42

Abstract

This research analysis titled the quality of services in a Clinic Laboratory Gora. The purpose of this research was to know if the quality of service in terms of dimensions consisting of tangible services, reliability, responsiveness, assurance, empathy by Clinic Gora. Type this research, descriptive research in methods of data collection the sampel survey.The sample of the trophy is some 82 respondents to technique purposive sampling. Data collection techniques used are interviews, documentation and question form. Instrument data collection used is the questionnaire. Instrument the analysis used is analysis quality value services and diagrams of the kartesius. Based on the results of data analysis quality value services shows that the quality of services applied when viewed of the dimensions of service exhibited by clinic gora is in the category of less than good. This is shown by the result of reckoning NKJ 0.92 as much as .Where based on the assessment criteria that NKJ < 1, So the quality of services applied is less well. While on a Cartesian Diagram, the quality of service that is considered important by pasen for improved again in this Clinic Gora is on dimensions of service skills and knowledge of employees, cleanliness and comfort of the room, intensifitas information provided companies, companies will need pasien, guarantee an effective service, and courtesy to pasien.
HUBUNGAN ANTARA PENGALAMAN KERJA DAN TINGKAT PENDIDIKAN TERHADAP KINERJA PEGAWAI PADA DINAS KESEHATAN KOTA MATARAM Khaerul Hadi; Laeli Kadarni
Valid: Jurnal Ilmiah Vol 15 No 2 (2018)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB)

Abstract

This study aims to determine the relationship between work experience and education level on employee performance at the health service of Mataram City. This research consists of 2 (two) variables that are independent variables work experience (X1), education level (X2) and also dependent variables of performance (Y). The number of population in this study as 91 people, the number of samples taken is the whole and samples taken use nonprobability sampling. Data were collected by interview/questionnaire, interview and documentation. The data obtained were analyzed with correlation data which was previously tested for validity and reliability. The result of this study indicate that the independent variables work experience that has a strong relationship /close with the value of coefficient 0,559<0,5 to dependent variable (performance) and level of education have weak relation to dependent variable (performance) because have coefficient value 2,11>0,5 on the staff of Mataram City health office.
PENGARUH BEBAN KERJA, LINGKUNGAN KERJA DAN KOMPENSASI TERHADAP KINERJA KARYAWAN PADA PT. KALIMIAS BINTANG PRATAMA CABANG LOMBOK TENGAH Khaerul Hadi; Baiq Nurul Hidayah
Valid: Jurnal Ilmiah Vol 16 No 2 (2019)
Publisher : Sekolah Tinggi Ilmu Ekonomi AMM

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (559.102 KB)

Abstract

The purpose of this research is to investigate the influence of workload variable, work environment and compensation toward employee performance, and to knows the variable that has dominant effects on employee performance in PT. Kalimias Bintang Pratama Branch of Central Lombok. The population in this research is employees in PT. Kalimias Bintang Pratama Branch of Central Lombok. The number of samples that taken was 30 peoples. Data collection techniques using questionnaires, and data analysis using multiple linear regression analysis. The results of multiple linear regression analysis show that simultaneously of the three indicators of independent variables significantly have effects of employees performance in PT. Kalimias Bintang Pratama Branch of Central Lombok. In accordance with partial, the workload, work environment and compensation have positive and significant effects on the performance of employees at PT. Kalimias Bintang Pratama Branch of Central Lombok