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Journal : Alignment: Journal of Administration and Educational Management

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Pengaruh Kepemimpinan Transformasional Terhadap Motivasi Kerja dalam Pandangan New Public Management Detson Ray Halomoan Sitorus; Dimas Agustian
Journal Of Administration and Educational Management (ALIGNMENT) Vol 6 No 1 (2023): Alignment:Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v6i1.5570

Abstract

This study aims to determine the effect of transformational leadership on work motivation in the view of the new public management. This study uses a quantitative paradigm and uses a saturated sample technique, with a total sample of fourteen employees. The data collection method used in this study was a questionnaire which was then analyzed using frequency analysis and simple linear regression analysis. The study results show that transformational leadership positively and significantly affects employee motivation. Work motivation possessed by employees can fulfill what is expected in the view of the new public management, including fast and adaptive service to change. In conclusion, there is a significant influence between transformational leadership and work motivation in the view of the new public management. Keywords: New Public Management; Transformational Leadership; Work Motivation
Kompetensi Pegawai dalam Meningkatkan Kualitas Pelayanan Detson Ray Halomoan Sitorus; Dimas Agustian; Tri Anggraini
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 7 No. 1 (2024): ALIGNMENT : Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v7i1.9901

Abstract

This study aims to determine and explain the influence of employee competence on service quality. The population in this study is the community that has been served. The sample technique used in this study was non-probability sampling. The sampling technique used was purposive sampling. The respondents in this study were 96 people. The data collection used is a questionnaire. The collected data were analyzed using descriptive statistics, namely frequency analysis and simple linear regression in inferential analysis. The results showed that employee competence has a positive and significant effect on service quality, where the better the competence of employees, the higher the quality of service provided, so that the satisfaction felt by the community is determined by the extent to which the quality of service is provided. In conclusion, there is a significant influence between team member competence and service quality Keywords: Employee Competence; Public Service; Service Quality
Analisis Kinerja Pelayanan Publik Perusahaan Daerah Air Minum Tirta Cendana Kabupaten Timor Tengah Utara Tri Anggraini; Dimas Agustian; Detson Ray Halomoan Sitorus
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 7 No. 2 (2024): ALIGNMENT : Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v7i2.12470

Abstract

This research aims to analyze the public service performance of the TTU Regency Regional Drinking Water Company (Perumnda). This research uses qualitative research methods with observation and interview methods. From the research findings, it was found that environmental quality greatly influences the quality of service provided. Environmental quality conditions related to demographics hurt the continuity of water that can be distributed and give rise to various complaints from the public. However, on the other hand, Perumnda Drinking Water District TTU continues to promote efforts to improve the quality of service results by increasing the number of customers by improving the quality of interactions through acceleration, accuracy, and transparency. The conclusion is that the performance of the public services of the TTU Regency Regional Drinking Water Company is greatly influenced by the environmental quality of the North Central Timor Regency.. Keyword: Drinking Water Corporation, Performance Quality, Publik Service
Co-Authors Herminus Kefi Marthen Patiung Muhammad Nur Muhammad Nur Samsul Ode Sitorus, Detson Ray Halomoan Tri Anggraini Tri Anggraini Yoakim Rembu