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All Journal Jurnal Darussalam: Jurnal Pendidikan, Komunikasi dan Pemikiran Hukum Islam IJEBD (International Journal Of Entrepreneurship And Business Development) IJTI (International Journal Of Transportation And Infrastructure) IJIEEB : International Journal of Integrated Education, Engineering and Business Proceeding of World Conference CAHAYA AKTIVA JURNAL EKONOMI (JE) Quantitative Economics and Management Studies GREENOMIKA Jurnal Mahasiswa Manajemen Journal of International Conference Proceedings Jurnal Kompetensi Ilmu Sosial Atestasi : Jurnal Ilmiah Akuntansi
Joko Suyono
Departement Of Management Student, Faculty Of Economics And Business, Narotama University
Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Transportation Other

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Journal : Quantitative Economics and Management Studies

 1 
The Effect of Service Quality and Price on Customer Satisfaction and Repurchase Intention (Case Study at Crown Prince Hotel Surabaya) Tri Wahyu Putra Susanto; I Nyoman Sudapet; Hamzah Denny Subagyo; Joko Suyono
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (330.812 KB) | DOI: 10.35877/454RI.qems325

Abstract

The aim of this study: (1) to analyze the effect of Service Quality on Customer Satisfaction, (2) to analyze the effect of prices on Customer Satisfaction, (3) to analyze the effect of Service Quality on Repurchase Intention, (4) to analyze the effect of Price on Repurchase Intention, (5) to analyze the effect of Customer Satisfaction on Repurchase intention. This research is quantitative research. The population and samples were distributed to 86 respondents. Data collection techniques using a questionnaire. The data analysis used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results of the study show that the influence of Service Quality variable (X1) on Customer Satisfaction (Y1) is significant at 0,000. Customer Quality Variable (X1) is not significant with the Repurchase Intention (Y2) variable of 0.225. Based on the correlation for the Price variable (X2) to customer satisfaction (Y1) of 0.020. And the price variable (X2) is significant with the Repurchase Intention (Y2) variable of 0,000. And the Customer Satisfaction variable (Y1) is significant with the Repurchase Intention (Y2) variable of 0,000. The results of this study indicate that, compared to service quality, Price has a stronger influence on customer satisfaction, which leads to a Buyback Interest.
The Effect of Service Quality through the Patients Satisfaction to Word of Mouth at Praktik Mandiri Bidan Maria Surabaya Ulul Abror; I Nyoman Sudapet; Hamzah Denny Subagyo; Joko Suyono
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (313.313 KB) | DOI: 10.35877/454RI.qems326

Abstract

The aim of this study: (1) to analyze the effect of service quality on Patient Satisfaction, (2) to analyze the effect of service quality on Word of Mouth, (3) to analyze patient satisfaction with Word of Mouth. This research is quantitative research. Population and sample distributed were 252 respondents. Data collection techniques using a questionnaire. Analysis of the data used is Convergent Validity, Discriminant Validity, Reliability and Average Variance Extracted (AVE). The results showed that the effect of the Service Quality variable (X1) on patient satisfaction (Y1) was significant at 0,000 and Service Quality (X1) is significant with variable Word of Mouth (Y2) of 0.002 which means medium. Based on the correlation for the Patient Satisfaction variable (Y1) for Word Of Mouth (Y2) of 0,000 which means strong. The results of this study indicate that, quality of service, has a significant influence on patient satisfaction, which leads to word of mouth patients. While patient satisfaction has no significant effect on Word of mouth patients.
Co-Authors Abd Rofiq Abdul Thalib Bin Bonn Abdul Thalib Bin Bonn Agus Dwi Sasono Agus Sukoco Akhmad Nasir Alifian Sugeng Prasetyono Ani Wulandari Arasy Alimudin Arthur Daniel Limantara, Arthur Daniel Ayu Lucy Larassaty Bambang Subiyanto Bambang Subiyanto Che Zalina Zulkifli Damarsari Ratnasahara Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damarsari Ratnasahara Elisabeth Damasari Ratnasahara Elisabeth Damasari Ratnasahara Elisabeth Damayanti, Elok Danur Ramadhani Dian Purnamasari Dian Savitri Didin Saputra Ditarosa Taurista Jatmika Eka Septa Kurniawan Eriet Erawati Evi Wardah Saniyah Maulidya Farah Nurmalia Damayanti Febriani Galih Saputro Hamzah Denny Subagyo I Nyoman Sudapet I Putu Artaya Iga Aju Nitya Dharmani Iwan Sutrisna Julianti Fernanda Pasaribu Julianti Fernanda Pasaribu Lia Delima M Syarifuddin Rosyid M. Ikhsan Setiawan M. Khusni Mubarrok Miftachul Choir Mochammad Chavi Abdullah Mohd Fauzi Sedon Mohd Zahuri Khairani Muhammad Fuad Arisuddin Nor Azril Mohd Ghazali Novi Darmayanti Novi Nurlaini Nurul Aini Nurul Kamaril Nyoman Sudapet Qausya Faviandhani Qausya Faviandhi Rindi Rindi Rudi Hartono Rully Restiningrum Rurit Irma Ifadah Sengguruh Nilowardono Soebandhi, Santirianingrum Sri Wiwoho Mudjanarko, Sri Wiwoho Suhermin Suhermin Sukaris Talisa Qamara Tri Wahyu Putra Susanto Ulul Abror Wahab Edi Saputra Wahyu Eko Pujianto Yeni Sofiana Yuan Erma Septi Apsari Santoso Yusuf Siswanto