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All Journal VALUE: Journal of Business Studies JIEMAN: Journal of Islamic Educational Management eJEBA
Akhmad Munir
Fakultas Ekonomi Dan Bisnis Universitas Jember
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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Journal : eJEBA

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Analisis Pengaruh Kualitas Pelayanan Islam Terhadap Loyalitas Nasabah BPRS Bhakti Sumekar Jember: (Analysis The Effect of Islamic Service Quality on Customer Loyalty BPRS Bhakti Sumekar Jember) Moh. Adenan; Syara Aulia Febiatillah; Akhmad Munir
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 8 No. 2 (2021): e-JEBA Volume 8 Number 2 Year 2021
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v8i2.21644

Abstract

The purpose of this study is to determine whether compliance, reliability, responsiveness, assurance, empathy, and service facilities have a positive and significant effect on customer loyalty at BPR Syariah Bhakti Sumekar Jember. Quantitative descriptive is used as an approach in this research. The population and sample in this study were all customers of BPRS Bhakti Sumekar Jember, totaling 2083. The sample was taken using simple random sampling and the sample used was 100 respondents. The regression test results show that the variables of compliance, reliability, responsiveness, assurance, empathy, and service facilities partially have a positive and significant effect on customer loyalty of BPR Syariah Bhakti Sumekar Jember. The order of each variable that has the most influence is the service facility variable which has a coefficient of 0.228, then responsiveness 0.197, empathy 0.186, reliability 0.179, assurance 0.157, and the lowest variable is the compliance variable with a regression coefficient of 0.156. Thus, compliance needs to be increased in service delivery, so that if the quality of service provided is getting better, it will make customers loyal.
Pengaruh Zakat Produktif Terhadap Tingkat Pendapatan Mustahik Kabupaten Banyuwangi: (The Effect of Productive Zakat on Mustahik Income Level in Banyuwangi District) Sebastiana Viphindrartin; Fiqi Hidayatu Ulfa Haris; Akhmad Munir
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 8 No. 2 (2021): e-JEBA Volume 8 Number 2 Year 2021
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v8i2.25681

Abstract

The purpose of this study was to determine the effect of productive zakat mustahik on increasing mustahik's income in BAZNAZ Banyuwangi Regency. This research is a research that uses a quantitative approach that was carried out at BAZNAS Banyuwangi Regency in 2021 using multiple linear regression analysis method with a sample of 50 respondents. Sources of data was obtained through primary and secondary data. Primary data was obtained from the results of the distribution of questionnaires distributed to mustahik. The questionnaire given relates to the target variable for zakat distribution and the guidance given to mustahik. While secondary data is obtained from reading sources and various sources of reports, notes, documents and literature studies obtained from the results of previous research. As for the results of the t-test that has been carried out, the researchers found that the utilization of productive zakat funds had a positive and significant effect on the income level of mustahik.
Co-Authors Fiqi Hidayatu Ulfa Haris Moh. Adenan N. Ari Subagio Sebastiana Viphindrartin Siti Nurkholisa Apriliany Syara Aulia Febiatillah Tatok Endhiarto Ulfi Khoirotul Ummah