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All Journal Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Fokus Ekonomi Proceeding Fakultas Ekonomi Gema Stikubank JDM (Jurnal Dinamika Manajemen) Students´ Journal of Accounting and Banking Students´ Journal of Economic and Management Proceeding SENDI_U Syntax Literate: Jurnal Ilmiah Indonesia J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Inovator : Jurnal Manajemen Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Jurnal Ilmiah Edunomika (JIE) Management Studies and Entrepreneurship Journal (MSEJ) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Riwayat: Educational Journal of History and Humanities IIJSE
Alimuddin Rizal
Faculty Of Economics And Bussines, Universitas Stikubank (UNISBANK), Semarang, Indonesia1
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Jurnal Ilmiah Telaah Manajemen

 1 
ANALISIS PERBEDAAN HARAPAN DAN PERSEPSI KONSUMEN SERTA PENGARUHNYA TERHADAP NIAT BELI ULANG MEMBELI DI TPI REMBANG Utomo, Trisno; Rizal R, Alimuddin
Jurnal Ilmiah Telaah Manajemen Vol 2 No 1 (2005): Vol. 2 No. 1 2005
Publisher : Jurnal Ilmiah Telaah Manajemen

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Abstract

Research about service quality has been done many times, but research of  service   quality in forming ofrepurchasing intention from merchant of fish at place auction fish is still rare. There fore this research is aimed to test model modification told by Parasuraman et. Al(1998) and Lupioadi(2001) , that is by interacting five variable or dimension of service quality with repurchasing intension measurement of service quality use gap beetwen perceived service with expected service.This research was conducted in REmbang REgency with with Research object of Fiash Auction Place and its subject is merchan of fish. Data was applied in this research was 126 of 150 questioner spreading. Result of this research indicated that  there  are negative gap beetwen percived service with expected service.Base of the result of this research management of fish auction place require to improve performance of service quality. so that repurchasing intention from merchant of fish in fish auction place  can be defended or is even improved thus, managerial implication of this research have beeb tried to be compiled in comprehensive analysis matrix to be able to reference. 
PENGARUH CITRA LEMBAGA DAN KUALITAS LAYANAN TERHADAP KEPUASAN DAN KOMITMEN RELASIONAL DAN DAMPAKNYA PADA POSITIVE WORD OF MOUTH Kusumajaya, Robby Andika; Rivai, Alimuddin Rizal
Jurnal Ilmiah Telaah Manajemen Vol 14 No 2 (2017): VOL. 14 NO. 2 2017
Publisher : Jurnal Ilmiah Telaah Manajemen

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Abstract

This study was done to examine the influence of the institution image and service quality toward student's satisfaction and the its implication image on student relational commitment and the impacts to positive word of mouth. This study was done to STEKOM students in Semarang. The amaount of respondents were 131students. Samples were taken by purposive sampling technique based on criteria and consideration determined by researcher with software SPSS. V19. The result were ; 1. The institution image owned wholy accepted and gave positive impact to students. 2. The intense of service quality will influencepositively to a very high of students' satisfaction. 3. The high satisfaction was gained from service and institution image will influence positively to student relational commitment. 4. Relational commitment gave the close relationship among the students toward the institution was influenceful and created cooperation through positive word of mouth behaviour. Keywords: Institution Image, Service Quality, Satisfaction, Relational Commitment, Positive Word Of Mouth
Co-Authors 08.05.51.0007 Valensia Yukke Vergiana 08.05.51.0050 Ria Arnisya Handayani 08.35.02.0730 Rachmah Sinta 08.3502.0736 Rizky Nur Latifah 12.05.51.0016 Risti Bunga Pertiwi, 12.05.51.0016 Anggun Kusumaningtyas, 14.05.51.0151 Anjani, Rahma Aprilia Aquinia, Ajeng Ardiansyah, Muhammad Eri Asyahra, Anissa Aulia, Qisma Basiya, Basiya Cahyani, Alya Takwarina Cindyana Nanda Saputri Darmawan, Edo Adhitya Destiyawan Rizki Nugroho, 13.05.51.0184 Destiyawan Rizki Nugroho, 13.05.51.0184 Dhika Septiawan, 13.05.51.0228 Dhika Septiawan, 13.05.51.0228 Eddy Nurraharjo Elen Puspitasari Endah Mudjiasih Endang Tjahjaningsih Erlin Setiani Prastiwi Euis Soliha Fatkhul Amin Felix Andreas Sutanto Fibrian, Latifah Amanda Firnandes, Devi H. Mustthofa, H. Harmadi, Desya Natalia Kurniasari, Risna Kurniawati, Andriani Kusumajaya, Robby Andika Lia Edli Syaravina, Lia Edli Lie Liana . Limbong, Dita Tessa Sampriani Lina Kristan Purnawanti Marlien Marlien Marlien, R. A. Maulida Wati, 15.05.51.0376 Mukti, Manggala Aji Musthofa Musthofa Nisaul Maulidah, 14.05.52.0124 Novizal, Guntur Pamungkas, Ikhsanurrahman Pilia Kristi Andini Rizkia Putri, 13.05.51.0207 Rizkia Putri, 13.05.51.0207 Saripudin, Ruslan Selly Ana Stefani Sri Isnowati Teguh H Prayitno, Teguh Theresia Advenia W. R, 14.05.52.0058 Tina Kristianti, 15.05.51.0299 Tommy Trio Herlambang, 14.05.51.0049 Trisno Utomo Wahyudi Wahyudi