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All Journal Jupiter Teika JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Algoritma Annual Research Seminar Journal of Information System JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Information System for Educators and Professionals : Journal of Information System The IJICS (International Journal of Informatics and Computer Science) IJISCS (International Journal Of Information System and Computer Science) Building of Informatics, Technology and Science Jusikom: Jurnal Sistem Informasi Ilmu Komputer TEKNOKOM : Jurnal Teknologi dan Rekayasa Sistem Komputer Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Teknomatika (Jurnal Teknologi dan Informatika) Jurnal Generic Jurnal Puan Indonesia Jurnal Algoritma Jurnal Abdimas Maduma Journal Of Artificial Intelligence And Software Engineering SmartComp INTERNAL (Information System Journal) The Indonesian Journal of Computer Science INOVTEK Polbeng - Seri Informatika IJISCS (International Journal of Information System and Computer Science)
Endang Lestari Ruskan
Jurusan Sistem Informasi, Universitas Sriwijaya
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

 1 
Application of the Service Quality Method to Assess the Quality of Administrative Services at universities Ali Ibrahim; Karisa Anjani Fakhri; Endang Lestari Ruskan; Dedy Kurniawan; Allsela Meiriza
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 1 (2023): Issues July 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i1.9636

Abstract

Salah satu bentuk pelayanan dari pelayanan di perguruan tinggi adalah pelayanan administrasi. Perguruan tinggi sudah seharusnya dapat menjamin kepuasan mahasiswa yang merupakan pelanggan bagi perguruan tinggi, tidak hanya dalam proses belajar mengajar, namun juga mencakup dalam pelayanan administrasi. salah satunya di Universitas Sriwijaya. Begitu pula dengan Fakultas Ilmu Komputer sebagai bagian dari Universitas Sriwijaya yang bertanggung jawab atas pengelolaan bagian pelayanan administrasi khususnya pelayanan yang bersifat secara manual. Untuk mengukur bagaimana mahasiswa mempersepsikan kualitas layanan administrasi di Fakultas Ilmu Komputer Universitas Sriwijaya, diperlukan penggunaan metode pengukuran yang tepat. Salah satu metode yang sering digunakan untuk mengukur kualitas pelayanan adalah metode Servqual (Service Quality). Metode ini terdiri dari lima dimensi kualitas pelayanan, yaitu kehandalan (reliability), keyakinan/jaminan (assurance), empati (empathy), daya tanggap (responsiveness), dan bukti fisik (tangibles). Kelima dimensi ini digunakan untuk mengukur kualitas pelayanan administrasi, sehingga diharapkan akan dapat diketahui apakah kinerja kualitas pelayanan administrasi telah sesuai dengan keinginan mahasiswa, faktor apa saja yang mempengaruhi tingkat kualitas pelayanan yang diberikan, dan faktor apa saja yang perlu mendapat perbaikan. Skor rata-rata persepi yang didapatkan sebesar 3,98 dan skor rata-rata harapan mahasiswa sebesar 4,47 sehingga didapatkan nilai kesenjangan (gap) antara persepsi dan harapan sebesar -0,49 yang menunjukkan bahwa pelanggan merasa belum puas terhadap pelayanan yang diberikan oleh administrasi Fakultas Ilmu Komputer Universitas Sriwijaya
Analysis of the Level of Satisfaction with the Quality of Clinical Services Using the Servqual Method Ibrahim, Ali; Fitriani, Lesa; Ruskan, Endang Lestari; Sevtiyuni, Putri Eka; Suarli, Pacu Putra
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 2 (2024): Vol. 7 No. 2 (2024): Issues January 2024
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i2.11171

Abstract

The influence of the globalization era has increased the use of health facilities in society. This increase requires agencies to provide the best possible service to customers. UPT. The Sriwijaya University Health Clinic as one of the providers of health facilities has also experienced the impact of this increase, therefore this agency continues to provide the best service and makes improvements in the services provided so that service users can feel satisfied. The aim of this research is to determine the level of student satisfaction with services at UPT. Sriwijaya University Health Clinic and which dimensions of service quality have a dominant influence on student satisfaction levels. This research involved 117 respondents from all students and was distributed via Google form with a quantitative research type and survey approach. Data analysis techniques were carried out using SPSS 26 and calculations were carried out using the servqual method. The research results show that from the total, the level of student satisfaction is at a percentage of 87% in the very satisfied category and the quality dimension that has a dominant influence is the reliability dimension with a Gap value of -1.17. With Cartesian diagram analysis, the question instruments included in quadrant I and quadrant II have the opportunity to be improved and maintained in quality so that they can get better responses in the future. With this research, it can be taken into consideration by UPT. Sriwijaya University Health Clinic to improve the quality of services provided in every dimension, especially those included in the important category and maintain the quality of services that previously received a good response
Co-Authors . Apriansyah AA Sudharmawan, AA Afif, Hasnan Ahmad Fali Oklilas Ahmad Rifai Al Farissi Alghifari, M Yasir Ali Ibrahim Ali Ibrahim Allsela Meiriza, Allsela Alvi Syahrini Utami Alvi Syahrini Utami Anggraini, Febrina Hedy Apriansyah Putra Ariani, Ardina Athalina, Githa Aulia Zulfia Bayu Wijaya Putra Danendra, Muhammad Archi Daffa Dedy Kurniawan Deris Stiawan Dian Palupi Rini Dian Palupi Rini Dian Palupi Rini Dwi Citra Hartini Dwi Rosa Indah Ermatita - Faiq, Al Iksan Fathonah, Mutiara Fathoni - Fatimah Salsabila Fitriani, Lesa Gumay, Naretha Kawadha Pasemah Hanifah, Izzati Millah Imran, Athallah Yasyfi Ismail, Ahmad Arrijal Julian Supardi Karisa Anjani Fakhri Kurniawati, Junia Larasati, Ratu Aprilia Marjusalinah, Anna D. Maula, Nurly Izzatul Meitiana Audya Mgs Afriyan Firdaus Mira Afrina Muhamad Edric Rasyid Nesya Leidy Azzura Nyimas Sriwihajriyah Oktadini, Nabila Rizky Pacu Putra Perdani, Tharisa Antya Purwita Sari, Purwita Putri Eka Sevtiyuni Rachmad, M. Ichsan Farel Rahmat Izwan Heroza Ramadhini, Reffina Resita Oktaviani Rido Zulfahmi Rizka Dhini Kurnia Rizka Dhini Kurnia Rizka Dhini Kurnia Rudi Sanjaya Rusdi Efendi Sanjaya, M Rudi Sanjaya, M. Rudi Seprina, Iin Sevtiyuni, Putri Eka Syahnel, Ahmad Hidayat Utami, Putri Ela Citra Wahyu Agung Prasojo Wijayanto, Muhammad Ravi Yudha Pratomo Zefta Adetya