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All Journal BERKALA FISIKA Media Statistika Jurnal Masyarakat Informatika MATEMATIKA JURNAL SISTEM INFORMASI BISNIS Scientific Journal of Informatics E-Dimas: Jurnal Pengabdian kepada Masyarakat IT JOURNAL RESEARCH AND DEVELOPMENT Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal E-Komtek
Ragil Saputra
Departemen Ilmu Komputer/Informatika Fakultas Sains Dan Matematika Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Mathematics Physics Social Sciences

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Journal : JURNAL SISTEM INFORMASI BISNIS

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Examining Social Support and Trust Transfer Theory in Online Health Community Adoption Saputra, Ragil; Dharmawan, Bagus Dwiky; Adhy, Satriyo; Mutiara, Dinar; Yasin, Hasbi
Jurnal Sistem Informasi Bisnis Vol 15, No 2 (2025): Volume 15 Number 2 Year 2025
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/vol15iss2pp277-284

Abstract

Online Health Communities (OHCs) have become a key source of social support for individuals with health concerns. OHC members engage in communication and information exchange, with trust among members playing a crucial role in the acceptance of these platforms. This research aims to examine the determinants affecting OHC acceptance by employing trust transfer theory, social support, and self-efficacy as core variables. The proposed model was empirically tested using data from 100 members of the Indonesian Diabetes Forum on Facebook. This quantitative study employed a 5-point Likert scale to evaluate user perceptions. The findings indicate that OHC acceptance is significantly supported by both information support and emotional support, which foster trust among community members. Trust in members subsequently leads to trust in the broader community, culminating in the sustained use of the OHC. Furthermore, emotional support positively influences self-efficacy, encouraging users to join and actively participate in OHCs. However, information support does not have a significant effect on self-efficacy. This research offers significant understanding of the relationships among social support, self-efficacy, and trust in promoting the continued use of OHCs. The research model offers a framework that can be applied in other contexts with similar technological and community-based perspectives. 
Co-Authors Ahmad Ashari Aji, Gumilang Hanggoro Narendro Ardila, Ardila Aris Sugiharto Ashari Arief, Ashari Bayu Surarso Beta Noranita Dharmawan, Bagus Dwiky Dinar Mutiara KN Djalal Er Riyanto Edy Suharto Eko Adi Sarwoko Emilia, Firda Hamid Nasrullah Hapsari Dita Anggraeni Hasbi Yasin Helmi Arif Wibawa Helmie Arif Wibawa Irfan Rizqi Prabaswara Kurniawan, Muhammad Arief Mutiara, Dinar Naafi, Hilmi Keigi Okky Pamungkas H, Okky Pamungkas Panji Wisnu Wirawan Priyo Sidik Sasongko RISMIYATI RISMIYATI Rismiyati Rismiyati Satriyo Adhy Silmi Kafatan, Silmi Suryono Suryono Sutikno Sutikno