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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Voteteknika (Vocational Teknik Elektronika dan Informatika) Teknika Jurnal Informatika Disease Prevention and Public Health Journal SPEKTRUM INDUSTRI Jurnal Sarjana Teknik Informatika Telematika : Jurnal Informatika dan Teknologi Informasi Proceeding Seminar LPPM UMP Tahun 2014 International Journal of Advances in Intelligent Informatics Jurnas Nasional Teknologi dan Sistem Informasi Format : Jurnal Imiah Teknik Informatika INOVTEK Polbeng - Seri Informatika JOURNAL OF APPLIED INFORMATICS AND COMPUTING Explore IT : Jurnal Keilmuan dan Aplikasi Teknik Informatika Jurnal Ilmu Hukum The Juris KOMPUTA : Jurnal Ilmiah Komputer dan Informatika Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Riset Informatika Jurnal Inti Talafa : Jurnal Teknik Informatika JUTIS : Jurnal Teknik Informatika Jurnal Pengabdian Masyarakat Bumi Raflesia Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Sistem Komputer dan Informatika (JSON) Teknika Jurnal Informatika Teknologi dan Sains (Jinteks) Malcom: Indonesian Journal of Machine Learning and Computer Science Kohesi: Jurnal Sains dan Teknologi JIPETIK:Jurnal Ilmiah Penelitian Teknologi Informasi & Komputer
Tedy Setiadi
Universitas Ahmad Dahlan
Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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Journal : Jurnal Riset Informatika

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Application of Social Network Analysis for Comparison and Ranking of Internet Service Providers Setiadi, Tedy; Mukharom, Gilang; Suhendra, Beni; Bima, Syauqi
Jurnal Riset Informatika Vol. 6 No. 2 (2024): March 2024
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (890.731 KB) | DOI: 10.34288/jri.v6i2.280

Abstract

In this digital era, the Internet has become a basic necessity in life. This has had a significant impact on the growth of internet service provider (ISP) companies in Indonesia. Comparison and ranking of ISPs is needed to make it easier for users to choose services according to their needs as well as to encourage healthy competition between ISPs in improving their services. The problem is ranking ISPs using conventional methods (surveys) to obtain primary data is expensive and takes a long time. On the other hand, Social Network Analysis (SNA) is a method that has been widely used to understand customer desires by extracting information from social media. This information is in the form of User Generated Content (UGC), namely track records left by customers on social media. This research aims to measure the ISP rankings of Indihome, Biznet and FirstMedia using UGC data. The research method used is to collect consumer tweet data rapidly, carry out preprocessing to eliminate irrelevant data and apply SNA, including network structure analysis in the form of visualization and network property analysis with the Gephi application, as well as network content analysis in the form of sentiment analysis and WordCloud analysis. The number of dominant network properties and sentiment analysis calculates ISP ranking. Apart from that, the results of this SNA are in the form of recommendations for ISPs to improve services to customers.
Co-Authors . Prasetyo Abu Bakar, Azuraliza Ainunna'imah Ainunna'imah Alfah, Alfah Aline Embun Pramadhani Aminuyati Ammara Desma Marzooqa Anang Dwi Riyanto Ansari Ansari Aqdillah, Muhammad Irfan Rafi Ardiansyah, Alfian Aziz Arif Dwi Nugroho Arif Wicaksono Wicaksono Arifin Nur Septiawan Ariyo Putra P Atik Sri Muryanti Atik Sri Muryanti Auliana, Auliana Awalia, Nabila Azalia Ramadhani Bakar, Azuraliza Abu Bambang Priyanto Bima, Syauqi Danang Adi Sumarto Darma, Fahri Setia Dian Anisa Putri Dzakhwan, Naufal Dzaky, Muhammad Naufal Elinda Elinda Ervita Kusuma Putri Fahruddin, Asraf Farhatush Shalihah Yumna Febriansyah, M Ferry Febriyan Adhiatmaa Fiftin Noviyanto Fiftin Noviyanto Firdaus, Lazuardi Hafizh, Finna Luthfiah Hamri, Muhammad Akhyar Fath Khairullah Hanif Fikrianto, Hanif Hanif, Nur Hartono Hartono Hasni Griya Anatasia Heri Widodo Ida Noor Rahma Iis Wahyuningsih Ika Evry Hardiyana Ika Kurnia Saputri Imam Ghozali Indri Dwi Lestari Irham Asdurroh Irkam Sudaryanta Jamaludin Jamaludin Jamhari Jamhari Jefree Fahana Kiagus Adrian Rizky Zarkasyi Laela Zuliana Lisna Zahrotun M. Andrea Rossi Mahardika, Fadhilah Widya Putra Marzooqa, Ammara Desma Maulana, M Raffi Meiliyani, Kurnia Muhamad Rizal Gufran Muhammad Ari Sulestiyo Mukharom, Gilang Muryanti, Atik Sri Mushlihudin Mushlihudin Mushlihudin Mushlihudin Niceforus, Brigitto Julio Nuha, Fatiha Shafiyatun Nungki Fidiantoro Nur Hanif Oktavioly Puji Widiyasari Prakoso, Ardiyan Rasendriya Pramudya, Rorry Prasetyo Prasetyo Prasetyo, Prasetyo Pratama, Zean Ananda Pujiyono, Wahyu Purwayoga, Vega Rina Ratih, Rina Riris Nur Sasmi Rissa Umami Noor Rizky, Rian Fathul Rusdianto Rusnandar Rusnandar Rusnandar Rusnandar Rusnandar, Rusnandar Sari Mulyaningsih Setiawan, M. Budhi Setiawan, Nendi Bagus Sidiq, Fadli Hafizh Sri Handayaningsih Sri Sudaryni, Rina Ratih Suhendra, Beni Suswiantara, Adi Syifa Aura Arasy Taufik Mufti Haryadi Tisna Hidayat Tri Agtaviana Tri Andi Wahyu Pujiyono Wahyu Pujiyono Wahyu Pujiyono Wahyudi, Iqbal Wawan Tri Widianto Wibowo, Aditya Prariyadi Wicaksono, Wisnu Widya Fahmidasari Alya Raushan Yaakub, Mohd Ridzwan Yuliana Triani Ningsih Yumna, Farhatush Shalihah Zakiah, Nurul Ainun