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All Journal Jurnal Ilmu Manajemen (JIM) Jurnal Manajemen Bisnis JURNAL EVALUASI PENDIDIKAN Jurnal Terapan Abdimas Jurnal Mirai Management Jurnal Manajemen Pemasaran JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Media Manajemen Pendidikan Community Engagement and Emergence Journal (CEEJ) Patria : Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Economics and Business UBS International Journal of Business, Law, and Education Jurnal Manajemen Sains dan Organisasi (JMSO) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Jurnal Locus Penelitian dan Pengabdian Journal of Artificial Intelligence and Digital Business Journal Research of Social Science, Economics, and Management Amkop Management Accounting Review (AMAR) Baashima: Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen Indonesian Journal of Creative Business and Technology
Hastuti Naibaho
Universitas Ciputra Surabaya
Aerospace Engineering Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Other

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Mapping Agile HRM and Organizational Resilience: A Bibliometric Review William Widjaja; Michael Michael; Hastuti Naibaho
Jurnal Manajemen Sains dan Organisasi Vol. 7 No. 1 (2026): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v7i1.24858

Abstract

Objective – This research aims to map scientific developments in Agile Human Resource Management (Agile HRM) and organizational resilience, and to identify intellectual structures, thematic clusters, and research evolution directions for the period 2010–2025. Design/Methodology/Approach – A bibliometric approach was employed by analyzing 1,000 articles retrieved from the Crossref database via Publish or Perish using combined keywords related to Agile HRM and organizational resilience. The selection process followed the PRISMA protocol and produced 235 eligible articles for analysis. VOSviewer was used to conduct descriptive analysis and to generate network visualization, overlay visualization, and density mapping in order to capture conceptual relationships and temporal dynamics. Findings – The results indicate a notable increase in publications since 2020 and reveal three dominant thematic clusters: (1) an agile methodology cluster, (2) a strategy and organizational systems cluster, and (3) an HR practice cluster emphasizing adaptability, collaboration, and employee engagement. Overlay visualization suggests an evolution of the research focus from a primarily technical orientation toward strategic integration and practical implementation of Agile HRM for strengthening organizational resilience. Implications – The study concludes that Agile HRM contributes meaningfully to strengthening organizations’ adaptive capabilities and long-term resilience. Theoretically, the findings extend Dynamic Capabilities, the Resource-Based View, and Contingency Theory by clarifying how HR agility mechanisms support resilience. Practically, the results offer guidance for organizations to develop agile HR practices as a foundation for sustained resilience.
Peran Self Efficacy dan Student Engagement Terhadap Learning Outcomes Mahasiswa Magister PJJ Manajemen Universitas Ciputra Surabaya Endi Sarwoko; Hastuti Naibaho
Media Manajemen Pendidikan Vol 9 No 1 (2026): Juni 2026
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/mmp.v9i1.22251

Abstract

: Online learning, especially distance education, aims to provide broader opportunities for the community to pursue higher education. Although the quality standards for the implementation of distance education are the same as the curriculum of the organizing study programs, there is still debate over whether the learning outcomes and the quality of graduates are the same as regular study programs, considering that all learning activities are conducted online. The research aims to obtain empirical evidence of the role of self-efficacy and student engagement on learning outcomes in the implementation of distance learning, as well as to analyze the role of student engagement as a mediator of the influence of self-efficacy on learning outcomes. The research uses a quantitative method with a survey on active students of the distance learning management master's program at Universitas Ciputra Surabaya. Data were collected using an online questionnaire, and the data were analyzed with PLS-SEM. The research results revealed that learning outcomes in the implementation of distance learning are determined by self-efficacy and student engagement. Self-efficacy not only has a direct impact on learning outcomes but also enhances student engagement, which in turn contributes to learning outcomes. The research is relevant to the Social Cognitive Theory, which posits that individual behavior is the result of the interaction between personal factors, behavior, and the environment. Additionally, the research has implications for the importance of increasing student engagement in the online learning process, starting from curriculum design, semester learning plans, and learning activities.
Pengaruh Digital Marketing dan Brand Image terhadap Keputusan Pembelian (Purchase Decision) melalui Customer Trust sebagai Variabel Mediasi (Studi pada Konsumen Babi Guling Men Lari di Bali) Ni Nyoman Mia Trianingsih; Hastuti Naibaho
Jurnal Mirai Management Vol 11, No 1 (2026)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v11i1.11752

Abstract

Penelitian ini menganalisis pengaruh digital marketing dan brand image terhadap keputusan pembelian (purchase decision) melalui customer trust sebagai variabel mediasi pada konsumen Babi Guling Men Lari di Bali. Era digital telah mengubah cara konsumen berinteraksi dengan brand, terutama dalam industri kuliner tradisional yang beradaptasi dengan teknologi modern. Penelitian kuantitatif ini menggunakan metode survei terhadap 200 responden yang dipilih melalui purposive sampling. Data dianalisis menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan software SmartPLS 4.0. Hasil penelitian menunjukkan digital marketing berpengaruh positif signifikan terhadap keputusan pembelian (β=0,245, p
Pengaruh Hope, Self-Efficacy, dan Resilience Terhadap Safety Behavior melalui Work Engagement pada Industri Manufaktur Yunni Nidiya; Charly Hongdiyanto; Hastuti Naibaho
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 1 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.11474

Abstract

Dalam industri pengolahan kaca, keselamatan kerja tidak hanya berbicara tentang perlindungan karyawan, tetapi berbicara juga tentang kelancaran produksi, kualitas produk, efisiensi biaya, dan kemampuan perusahaan memenuhi kebutuhan pelanggan. Pada lingkungan kerja yang memiliki tingkat risiko tinggi, satu faktor yang menentukan keberhasilan operasional perusahaan salah satunya adalah perilaku keselamatan karyawan. Oleh karena itu, faktor individu dan tingkat keterlibatan karyawan terhadap pekerjaan perlu dipahami untuk mendukung terciptanya perilaku kerja yang aman. Oleh karena itu penelitian dilakukan dengan tujuan untuk menganalisis pengaruh Hope, Self-efficacy, dan Resilience terhadap Safety Compliance dan Safety Participation melalui Work Engagement pada karyawan PT Prakatama Kreasi Unilindo. Penelitian menggunakan pendekatan kuantitatif dengan teknik total sampling terhadap 150 karyawan operasional. Data diperoleh melalui penyebaran kuesioner dan dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS 4. Hasil penelitian menunjukkan bahwa Hope dan Self-efficacy berpengaruh positif dan signifikan terhadap Work Engagement. Hope juga berpengaruh positif terhadap Safety Compliance, sedangkan Self-Efficacy berpengaruh positif terhadap Safety Compliance dan Safety Participation. Sebaliknya, Resilience tidak menunjukkan pengaruh yang berarti terhadap Work Engagement maupun kedua dimensi perilaku keselamatan kerja. Pada penelitian ini ditemukan juga bahwa Work Engagement berperan dalam menjelaskan hubungan antara Hope dan Self-Efficacy dengan perilaku keselamatan kerja, namun tidak mampu menjelaskan hubungan antara Resilience dan perilaku keselamatan kerja. Penelitian ini mengembangkan model Saleem et al. (2022) dengan memisahkan psychological capital menjadi tiga dimensi, yaitu Hope, Self-Efficacy, dan Resilience, serta membedakan safety behavior menjadi Safety Compliance dan Safety Participation. Temuan penelitian menunjukkan bahwa pada industri manufaktur berisiko tinggi, perilaku keselamatan kerja lebih dipengaruhi oleh keyakinan terhadap kemampuan diri, kejelasan tujuan kerja, dan keterlibatan karyawan terhadap pekerjaannya dibandingkan kemampuan bertahan dalam menghadapi tekanan kerja.
Organizational Adaptive Responses to External Pressures: Employee Perceptions in QMS and Non-QMS Organizations Derwin Chandra; Bisma Jatmika Tisnasasmita; Hastuti Naibaho
Baashima : Jurnal Bisnis Digital, Akuntansi, Kewirausahaan, dan Manajemen Vol. 4 No. 1 (2026): April
Publisher : PT. Alahyan Publisher Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61492/baashima.v4i1.484

Abstract

This study examines differences in employee perceptions of organizational adaptive responses to external pressures between organizations with and without formal quality management systems (QMS). A quantitative comparative cross-sectional design was employed. Data were collected from 211 employees across QMS and non-QMS organizations in Indonesia using a 26-item closed questionnaire on a five-point Likert scale and analyzed via independent-samples t-tests. Four hypotheses were tested across regulatory, industry, customer pressure, and internal process adjustment dimensions. All four hypotheses were statistically supported (p < 0,001). QMS organizations consistently recorded higher mean scores, with the largest aggregate gap on regulatory pressure (Δ = 0.87) and the smallest on industry pressure (Δ = 0.27). Item-level analysis revealed that readiness for government inspection (TR5) produced the largest gap across all 26 items (Δ = 1.14), while two items, competitive pressure (TI3) and customer-related rule adjustment (RA4), showed negative gaps where non-QMS organizations scored marginally higher. This study extends open systems and institutional perspectives by demonstrating that QMS influences adaptive responses differently across pressure dimensions. The identification of negative-gap anomalies challenges linear assumptions in adaptation theory, suggesting that formal systems may trade consistency for flexibility in specific operational contexts.  This study examines differences in employees' perceptions of an organization's adaptive response to external pressures between organizations that have and do not have a formal quality management system (QMS).
Membangun Loyalitas Konsumen Melalui Kepuasan Konsumen: Peran Brand Image, Customer Testimonials, dan Komunitas Dicky Fanani; Endi Sarwoko; Hastuti Naibaho
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9152

Abstract

Riset ini bertujuan untuk menjelaskan peran brand image, customer testimonials, dan komunitas dalam membentuk loyalitas konsumen dengan kepuasan sebagai mekanisme yang mendasari korelasi tersebut pada industri air minum dalam kemasan lokal. Penelitian ini didasarkan pada Social Identity Theory yang menekankan pentingnya faktor sosial dalam membentuk sikap dan perilaku individu. Pendekatan kuantitatif dengan desain penelitian eksplanatori dengan melibatkan 150 konsumen AMDK Santri di wilayah Surabaya dan sekitarnya yang terpilih dengan teknik purposive sampling. Model penelitian dianalisis pakai Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan software SmartPLS 4. Penelitian memberi hasil bahwa brand image, testimonials, dan komunitas berperan positif dan signifikan pada kepuasan maupun loyalitas konsumen. Selain signifikasi langsung pada loyalitas, kepuasan juga berperan sebagai mekanisme yang menjembatani pengaruh brand image, customer testimonials, dan komunitas terhadap loyalitas konsumen. Angka koefisien determinasi memperlihatkan bahwa model penelitian dapat menjelaskan 54,4% kepuasan konsumen dan 53,2% loyalitas konsumen. Hasil analisis effect size menunjukkan bahwa pengaruh langsung brand image, customer testimonials, dan komunitas terhadap loyalitas konsumen relatif kecil, sedangkan pengaruh ketiga variabel tersebut terhadap kepuasan konsumen berada pada kategori sedang. Temuan tersebut mengindikasikan bahwa loyalitas konsumen tidak terbentuk secara langsung oleh faktor-faktor tersebut, melainkan berkembang melalui kepuasan konsumen sebagai mekanisme pembentuk loyalitas jangka panjang. Penelitian ini memperluas penerapan Social Identity Theory dengan memberikan bukti bahwa aspek fungsional dan aspek sosial secara bersama-sama berkontribusi dalam pembentukan loyalitas konsumen pada industri air minum dalam kemasan lokal. Dari perspektif praktis, hasil riset ini memperkuat pentingnya kepuasan konsumen sebagai fondasi utama untuk merumuskan strategi pemasaran untuk membangun loyalitas konsumen yang berkesinambungan.
An Analysis of Customer Satisfaction at Puspa's Warung Ubud, a Local Restaurant in an International Tourist Destination Ningrum, Diva Surya; Naibaho, Hastuti
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 3 (2026): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i3.6985

Abstract

Ubud as an international tourist destination has an increasingly competitive culinary industry, so customer satisfaction is an important factor for the sustainability of MSME-based culinary businesses. The objective of this research centers on evaluating how food quality, service quality, price fairness, and atmospherics determine customer satisfaction, while simultaneously verifying the moderating influence of culinary orientation on the food quality and customer satisfaction pathway at Puspa's Warung Ubud. A sample of 213 customers was accumulated via purposive sampling within a quantitative survey framework, followed by data execution through Structural Equation Modeling–Partial Least Squares (SEM-PLS). Positive and significant impacts on customer satisfaction were empirically demonstrated by all four core predictors: food quality, service quality, price fairness, and atmospherics. Among these, customer satisfaction is most heavily driven by service quality. Furthermore, the capacity of culinary orientation to strengthen the positive link between food quality and customer satisfaction was successfully validated. This moderation effect implies that heightened levels of culinary orientation among customers amplify their sensitivity toward food quality when assessing satisfaction. Ultimately, this study underscores that to elevate customer satisfaction within local stalls situated in international tourist areas, strategic focus must be directed toward service quality, food quality, price fairness, and restaurant atmosphere. 
THE ROLE OF LEADERS IN EMPLOYEE RETENTION IN THE NON-FORMAL EDUCATION SECTOR Nocita Maria; Romauli Nainggolan; Hastuti Naibaho
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 4 (2026): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of responsible leadership and transformational leadership on employee turnover intention in non-formal education institutions in Jakarta, with employee engagement serving as a mediating variable. This research employed a quantitative approach through a survey of 177 respondents selected using purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that transformational leadership has a positive and significant effect on employee engagement (β = 0.504; p < 0.000), while responsible leadership does not significantly affect employee engagement (β = 0.005; p = 0.971). Employee engagement was found to be the strongest predictor in reducing turnover intention (β = -0.444; p < 0.000). Responsible leadership has a direct negative and significant effect on turnover intention (β = -0.355; p = 0.001), whereas transformational leadership does not have a significant direct effect on turnover intention (β = 0.188; p = 0.104). Employee engagement does not mediate the relationship between responsible leadership and turnover intention, but fully mediates the relationship between transformational leadership and turnover intention (β = -0.224; p < 0.001). The findings show that responsible leadership operates through ethical behavior and trust mechanisms that directly reduce turnover intention, while transformational leadership reduces turnover intention through the enhancement of employee engagement. This study extends Social Exchange Theory by demonstrating that different leadership styles operate through different mechanisms in influencing employee retention.
Daya Tarik Organisasi di Perusahaan E-Commerce dan Dampaknya Pada Niat Melamar Kerja Hastuti Naibaho; Cindy Malinda Uscha
Jurnal Ilmu Manajemen Vol. 13 No. 4 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v13n4.p920-932

Abstract

Globalization has significantly intensified business competition, with multinational corporations emerging as major contenders in increasingly open global markets. This development affects not only competition for consumers but also the competition to attract and retain competent employees with strong work ethics. E-commerce is a sector characterized by high market demand and a substantial contribution to current economic growth. Job seekers’ willingness to join a company is shaped by perceived organizational attractiveness. The study aims to analyze the influence of organizational attractiveness dimensions, including organizational attributes, experiences of responsibility, knowledge of results, and work meaningfulness, on job application intentions at e-commerce companies in Indonesia. A quantitative research method is used by using a survey. Data were collected through a Likert-scale questionnaire distributed online. The sampling technique used was purposive sampling, with 132 respondents. Data analysis was performed using multiple linear regression for hypothesis testing. The results show that organizational attributes, experiences of responsibility, and work meaningfulness have a positive and significant effect on job application intentions at e-commerce companies. In contrast, knowledge of results did not significantly influence job application intentions. This research provides theoretical contributions to the development of the literature on organizational attraction and person–organization fit, as well as practical contributions for e-commerce companies in designing recruitment strategies to build a competitive talent pool.
The Effect of Service Quality on Credit Life Insurance Customer Satisfaction Reinardo Simon Louhenapessy; Hastuti Naibaho
Amkop Management Accounting Review (AMAR) Vol. 6 No. 1 (2026): January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v6i1.3704

Abstract

The insurance industry in Indonesia has experienced steady growth; however, its insurance penetration rate remains relatively low compared with other Southeast Asian countries. Credit Life Insurance plays an important role in mitigating credit risk for financial institutions while providing financial protection for borrowers. In this context, service quality becomes a key determinant of customer satisfaction. This study aims to examine the effect of service quality on customer satisfaction in Credit Life Insurance using the Service Performance (SERVPERF) model within the Stimulus–Response theoretical framework. A quantitative explanatory design was employed with 159 insured in the Greater Jakarta area selected through purposive sampling. Data were collected through an online questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that service quality explains 68.5% of the variance in customer satisfaction. Technology and Personalized Financial Planning show the strongest influence, while other dimensions—Assurance, Competence, Tangibles, and Corporate Image—demonstrate positive but relatively smaller effects. These findings highlight the growing importance of digital service capability and personalized financial services in shaping customer satisfaction in the modern insurance industry. The study contributes to extending SERVPERF application in the Indonesian life insurance context.
Co-Authors Agustine Dwianika Avianti, Widya Charly Hongdiyanto Cindy Malinda Uscha Cipta Halim Damelina B. Tambunan Derwin Chandra Dicky Fanani Dion Dewa Barata Endang Pitaloka Endi Sarwoko Firmanto Adi Guntur Haludin Liefofid, Yosefina Mouria Viany Malinda Uscha, Cindy Michael Michael Ni Nyoman Mia Trianingsih Ningrum, Diva Surya Nocita Maria Reinardo Simon Louhenapessy Romauli Nainggolan Rudi Suprianto Sandy Wahyudi Santi Tan Sugiarto . Teofilus Teofilus Tisnasasmita, Bisma Jatmika Veryco . William Widjaja Yohanes Totok Suyoto Yunni Nidiya