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Journal : Indonesian Journal of Business Analytics (IJBA)

The Influence of IT, Regulation, and SDG on the Quality of LSK Operations through BPI Desita Budiharsanti; Tukhas Shilul Imaroh
Indonesian Journal of Business Analytics Vol. 5 No. 4 (2025): August 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v5i4.15287

Abstract

This study aims to examine the influence of Information Technology Implementation, Regulatory Compliance, and Commitment to Sustainable Development Goals (SDGs) on Operational Quality, with a particular focus on the mediating role of Business Process Improvement (BPI). The research is motivated by the operational inefficiencies observed in certification bodies amid increasing demands for digitalization, regulatory adherence, and sustainability integration. A quantitative approach was adopted, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) for data analysis. Data were collected through a structured survey distributed to internal stakeholders at PT XYZ, a certification organization, and analyzed using SmartPLS 4.0. The findings reveal that all three independent variables—information technology implementation, regulatory compliance, and SDG commitment—positively and significantly influence operational quality. Moreover, Business Process Improvement is found to partially mediate the relationship between each independent variable and operational quality. These results reinforce the theoretical perspective that technology, compliance, and sustainability initiatives yield optimal impact when translated into systematic process improvement efforts. The study highlights the strategic role of BPI as a mechanism that bridges organizational strategy with operational execution. It is recommended that organizations not only invest in digital systems and regulatory alignment but also redesign internal processes to holistically meet performance, efficiency, and sustainability goals.
Analysis of Business Process Re-Engineering in the Implementation of Robotic Sorting Machines in the Middle Mile Process at PT Pos Indonesia (Persero) Imam Pujono; Tukhas Shilul Imaroh
Indonesian Journal of Business Analytics Vol. 4 No. 4 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v4i4.10357

Abstract

PT Pos Indonesia faces challenges in improving courier service business processes due to business change trends. This study aims to identify and analyze inefficiencies in the middle mile supply chain business process of PT Pos Indonesia Processing Centre Surabaya and determine the number of robotic mega bots needed to improve efficiency. The research method uses quantitative information, observations, interviews, computer simulations, Value Stream Mapping process flow charts, and Business Process Reengineering concepts. The results showed that the use of mega bot robots had a positive and significant impact on the company's reputation, and the sorting process carried out using robotic mega bots was appropriate because it had a significant impact on the effectiveness and efficiency of business process improvements at PT Pos Indonesia (Persero).