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All Journal Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT YUME : Journal of Management INTERACTION: Jurnal Pendidikan Bahasa Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Jurnal Manajemen dan Bisnis Jayakarta Akrab Juara : Jurnal Ilmu-ilmu Sosial International Journal of Education, Social Studies, And Management (IJESSM) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of Innovation Research and Knowledge Transformasi: Journal of Economics and Business Management Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Jurnal Ekonomi, Manajemen, Akuntansi
Murwani Wulansari
Universitas Bina Sarana Informatika
Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Other

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Journal : Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen)

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KEPUASAN MAHASISWA TERHADAP MUTU LAYANAN PENDIDIKAN UNIVERSITAS BINA SARANA INFORMATIKA Merdekawati, Agustiena; Azlina, Yunidyawati; Wulansari, Murwani
ECOBISMA (JURNAL EKONOMI, BISNIS DAN MANAJEMEN) Vol 11, No 1 (2024): ECOBISMA
Publisher : Published by the Faculty of Economics and Business, University of Labuhanbatu, North Sumat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ecobi.v11i1.5272

Abstract

The purpose of this study was to determine how much influence student satisfaction has on the quality of education services, to determine the student satisfaction index on the quality of education services, and to find out which services still have to be improved, paid attention to and maintained. The population in this study are students of Bina Sarana Informatika University and sampling using probability sampling with simple random sampling method. physical evidence, reliability, and assurance variables have a positive and significant effect on the quality of education services. While partially the variables of empathy and responsiveness do not have a positive and significant effect on the quality of educational services. Based on the results of the CSI score, it produces a score of 78%, meaning that students are satisfied with the service. Results with the IPA method, there are still several statements that must be improved. These results cannot be separated from the role of lecturers, administrative staff and sections, facilities and others who are in the Bina Sarana Informatika University environment.
Co-Authors Aglis Andhita Hatmawan Agoes Hadi Poernomo Agustiena Merdekawati, Agustiena Anton Priyo Nugroho Azlina, Yunidyawati Donny Dharmawan Ekasari, Silvia Farida Akbarina Hermiyetti Imam Jayanto Juliana, Juliana Muhammad Hery Santoso Muhammad Rispan Affandi Muhammad Yusuf Nadya Safitri Norvadewi Nurdiani, Tanti Widia Olfin Ishak Renaldi Renaldi Rina Apriliani Siti Tasliah Tri Apriyono Wachyu Hari Haji