Articles
<![CDATA[Costumer Value Creation Strategy Based On Company Internal Data ]]>
<![CDATA[Sukwadi, Ronald]]>;
<![CDATA[Suef, Mokh]]>;
<![CDATA[Widawati, Enny]]>;
<![CDATA[Lucky, Novryan]]>
<![CDATA[ Teknik dan Ilmu Komputer Vol. 4 No. 16 Oktober - Desember 2015 ]]>
Publisher : <![CDATA[Teknik dan Ilmu Komputer ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
<![CDATA[AbstrakàGlobalisasi ekonomi dan ketatnya persaingan merupakan tantangan baru bagi setiap perusahaan, terutama untuk usaha kecil menengah (UKM). UKM seharusnya dapat memuaskan pelanggan dengan meningkatkan kualitas produk. Dalam memperbaiki kualitas produk, metode survei sering dilakukan untuk memeroleh pendapat dan kebutuhan pelanggan. Namun, UKM di Indonesia dan negara-negara berkembang lainnya menghadapi masalah terkait dengan sumber daya dan pengarahan. Studi ini meneliti penggunaan data internal perusahaan sebagai input alternatif suara pelanggan menggantikan survei pelanggan. Hasil studi kasus pada industri makanan dan minuman menunjukkan bahwa suara konsumen yang didapat dari data internal lebih mudah bagi UKM dibandingkan dari survei pelanggan. Selanjutnya, Blue Ocean Strategy (BOS) and refined Kano model digunakan untuk menciptakan nilai pelanggan dan juga untuk memperoleh nilai dari pelanggan.àKata kunci:ànilai pelanggan, data internal, model refined Kano,àBlue Ocean Strategy, UKMààAbstractàEconomic globalization and intense competition pose new challenges to all companies especially for small and medium enterprises (SMEs). SMEs should be able to satisfy their customers by improving the quality of their products. In improving the quality of products, survey methods are often conducted to obtain customer opinions and needs. However, SMEs in Indonesia and other developing countries often face problems implementing those survey methods due to lack of resources and direction. This study examines the use of companyââ¬â¢s internal data as an alternative input for the voice of customer (VOC) replacing a customer survey. The results of this case study in food and beverage industries show that the VOC from the companyââ¬â¢s internal data are much simpler than that of the customer need survey. Moreover, Blue Ocean Strategy (BOS) and refined Kano model are applied to create Customs value and to obtain value from the customers.àKeywords: customer value, internal data, refined Kano model, Blue Ocean Strategy, SMEs]]>
<![CDATA[ANALISIS PERISTIWA PENYEBAB PADA KETERLAMBATAN PROYEK APARTEMEN ]]>
<![CDATA[Rosdianto, Moch Afif]]>;
<![CDATA[Suef, Mokh]]>;
<![CDATA[Angreni, Endah]]>
<![CDATA[ JURNAL AKUNTANSI DAN MANAJEMEN Vol 2 No 1 (2018): AUGUST ]]>
Publisher : <![CDATA[UNUSA Press ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.33086/amj.v2i1.64
<![CDATA[A Project could be told success if it had a capability to fulfill a project’s goal, which was project could be done either in time or do not have a major lateness. Many things were affecting project buildings processing. This research purpose was to analyze whose causing lateness for apartment buildings project event in Surabaya. To analyze so many cause lateness event would be needed a systematic method approach. This research’s method was used a Fault Tree Analysis (FTA) Method which was used to seek cause event and the probability of lateness. Not only two of those methods, but also expert judgment technique was conducted by using questionnaire to seek probability and to analyze variable cause event. As a result of FTA method was obtained a very high probability of lateness with the main cause event was classified into 4 groups, were caused by owner, caused by supervising consultants, caused by contractor, and caused by environment circumstances. From four of those main causes was obtained some results, first of all from owner’s perspective were a lot of assignment alteration and late payment installment to contractor, second of all from supervising consultants’ perspective was a checklist survey result in certain area, the contractor’s work could not be continued because of such a certain things, third of all from contractor’s perspective was caused by inaccurate work method, and the last of all from environment circumstances was the local people felt so agitated because of the project location to close to them.]]>
<![CDATA[THE IMPACT OF OUTBOUND TRAINING ACTIVITY ON ORGANIZATION MISSION STATEMENT (CASE IN EDUCATION MISSION STATEMENT MMT-ITS) ]]>
<![CDATA[Handiwibowo, Gogor Arif]]>;
<![CDATA[Suef, Mokhamad]]>
<![CDATA[ IPTEK The Journal for Technology and Science Vol 29, No 1 (2018) ]]>
Publisher : <![CDATA[IPTEK, LPPM, Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (258.098 KB)
|
DOI: 10.12962/j20882033.v29i1.2990
<![CDATA[In the review of organizational behavior, effective organizations require process variables component. One of the process variables form is the existence of training design for members of the organization. The training can encourage an organization member to be an effective member. Outbound training as one of the training methods has been popular since the 1990s and has become a trend for human resource development. As a training method, outbound training with several specific goals has been widely researched and has proven to have a positive impact on team building in teamwork. On the other hand, an organization has formulated an organizational vision in the strategic management context. The organization vision than set the mission statements to coordinate of proposed goals of the organization. Furthermore, every activity in an organization should reflect and base on mission statements value to achieve its strategic competitiveness. This research examines the role of outbound training objective as a contingency factor which affects the mission statement of an organization. The research took the case in MMT-ITS as the education organization. The outbound training objective divide into two objectives, the scientific objective, and internal objective and set as the variable factor. The mission statement studied in this case is education mission statement in MMT-ITS.]]>
<![CDATA[Outage Management and House of Quality to Improve Power Station Performance ]]>
<![CDATA[Rochmansyah, Wahyu]]>;
<![CDATA[Suef, Mokh.]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018) ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2019i1.5131
<![CDATA[The Coal Power Plant from Fast Tracking Project (FTP) owned by PT ABC is built by contractors from China. PT ABC is a company working in the area of the provision of electricity services business . In 2010 PT ABC establish business units new special serving the implementation of the operation & maintenance unit whenever the business units services operation & maintenance . Currently has been implement operation & maintenance four units of steam power plants a large scale with, namely Coal Fired Power Plant Indramayu , Coal-Fired Power Plant Rembang , Coal Fired Power Plant Pacitan And Paiton New Coal Fired Power Plant, The condition of generating equipment is not good enough. Maintenance undertaken is currently inadequate again despite the condition of the equipment age is still young. The maintenance of the power plant is needed so that the power plant can improve the quality of service in order to meet the community's guidance and the challenges of technological development. To improve overhaul planning and preparedness at an optimum level, maintenance management is required using Outage Management, which is a synergistic and sustainable process of Planning, Monitoring, Controlling and Evaluation of Planed Outage and using House of Quality (HOQ). Outage Management is used to optimize power plant maintenance activities by applying the rules of Right Problem, Right Solution, Right Design, Right Implementation. By using House of Quality (HOQ), broadly voice of costumer attempted to be converted directly into technical characteristics of maintenance. By applying it is expected the company will be able to achieve technical characteristics in accordance with the target set. from attribute of quizoner made there is Priority Voice of customer (VOC) requirement to Critical Customer Requirements (CCR) are Safety Base Outage Management on Frame Outage Management on priority 1 with score 97 while Outage Management on score 72]]>
<![CDATA[Quality Improvement of Public Services in Surabaya Radio Frequency Spectrum Monitoring Office with Integration of Service Quality, Important Performance Analysis and House of Quality ]]>
<![CDATA[Pribadi, Henry]]>;
<![CDATA[Suef, Mokhamad]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 2 (2020): IConISE & ACISE 2020 ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2020i2.9018
<![CDATA[The purpose of frequency spectrum management is to be effective, efficient, and free interferrence in frequency usage. As a Ministry Technical Unit, Balmon Surabaya has the task to supervise and controll the frequency usage in East Java. In carrying out their duties, there are some user’s complaints about Balmon Surabaya services. Therefore it is necesary to improve the quality of service and to know what service factors affecting the customers satisfaction. Objective of this research is to determine the quality of services and technical response that should be done in accordance with expectations of customers. The services as the object of the research are Radio Station License Distribution, Payment Notification Letter Distribution, and Interferrence of Frequency Report Handling. Measurement of the service is performed using Servqual methode while determining the variable to be improved use Important Performance Analysis. Then, Quality Function Deployment is utilized to develop the technical response influencing the service quality. The result shows that the highest gap is providing the free-toll telephone line, the 2nd is mentioning the data/references in giving the informations, and the 3rd is distributing the Payment Notification Letter before the due date. The Importance- Performance Analysis shows that there are 3 variabels in Quadrant I, distributing the Payment Notification Letter before the due date, mentioning the data/refferences in giving the informations, and providing of free-toll telephone line. QFD reveals that there are 3 Technical Responses with highest value of Important Rating of ie., the printing the Payment Notification Letter 2 months before the due date; confirming the letter receipt by the user, and proposing the toll-free number]]>
<![CDATA[Reliability Analysis and Economic Life Calculation for Asset Management Optimization (Case Study in Steam Power Generation Unit at XYZCompany) ]]>
<![CDATA[Anugrah, Gede Bayu]]>;
<![CDATA[Suef, Mokhamad]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 3 (2020): International Conference on Management of Technology, Innovation, and Project (MOTIP) 2 ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2020i3.11200
<![CDATA[In a competitive market driven industry at a power generation business, requires The electricity producers to provide electricity with a low cost of supply. On the other hand, the large number of equipment assets managed by the power plant companies requires an appropriate asset management process, in order to reduce the increased maintenance and investment costs of equipment which which can cause an increase in the cost of supply. XYZ Company as a company that manages assets of more than Rp 174 trillion has challenges in the process of optimizing its company's asset management. The decreasing amount of maintenance and investment budget in the company each year and the equipment conditions that have been operated for more than 20 years, requires an asset management method that can provide a comprehensive understanding of the technical and economic conditions of each equipment, so it can be provide appropriate information to support the decision making process that is expected to reduce cost of supply.In this study, the authors conducted an analysis of asset conditions at XYZ Company by combining the method of reliability analysis and calculation of the economic life of the equipment. Case study was conducted at one of the units at XYZ Company precisely in Steam Turbine Unit 2.0. The purpose of this study is to obtain comprehensive information including the value of reliability and economic life of each equipment in the unit to facilitate management in the decision making process for the selection of maintenance strategies and asset replacement.Reliability analyzes were performed using RBD, RGA, and Weibull software. Reliability calculation will be done by looking at the amount and time between damages. Economic life calculation is done by calculating the annual equivalent cost. The analysis was performed on each equipment in the Steam Turbine Unit 2.0. From this analysis, it’s resulted the procedure for the classification of power plant equipment for the replacement process in accordance with the limits of the parameters of the reliability index and economic lifereliability and economic life conditon. Moreover, It’s resulted the mapping of Steam Turbine critical quipment. This mapping illustrates the amount of equipment that must be replaced immediately, still maintained, and the maintenance strategy needs to be evaluated immediately. This information is used by management in deciding the evaluation of equipment maintenance strategies and replacement strategies to reduce the power plant cost of supply.]]>
<![CDATA[Optimization of Gas Turbine Component Maintenance to Improve Reliability of Power Plant Industries ]]>
<![CDATA[Dharmawan, Doni Ardhi]]>;
<![CDATA[Suef, Mokh.]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 3 (2020): International Conference on Management of Technology, Innovation, and Project (MOTIP) 2 ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2020i3.11076
<![CDATA[he thermal power plant unit in Java is PLTGU Z with 3 blocks consisting of 9 gas turbines, and 3 steam turbines with a total installed capacity of 1578.78 MW. One of the problems faced is a high component failure rate, decreased system reliability, and an impact on rising maintenance costs. The method to be implemented in order to maintain the achievement of power plant performance and reliability of generating units is to optimize equipment reliability. Periodic component replacement is one way to maintain the reliability of the unit, where current conditions do not yet exist as a standard that is specifically used as a basis for the component replacement activities. For this reason, optimization of component replacement is required by considering the value of reliability, equipment downtime, frequency of replacement time, and costs required. It is intended that the reliability of the equipment is achieved at the optimum cost. The first stage is to identify the reliability value based on the failure data using Weibull ++ 6 software, then adjusted to the system reliability target in accordance with company standards. The second stage performs calculations to determine the minimum time of downtime and minimum preventive maintenance costs in a period of time. The third stage is determining the optimization of equipment reliability and the consequence of the required cost increase according to the system reliability target. After optimizing the reliability of the system with a target value of R(G) = 0.7 the optimization results obtained with the longest preventive maintenance intervals on gas nozzle equipment every 8000 hours, and the shortest maintenance time intervals are found on the fuel gas system equipment that is 40 hours.]]>
<![CDATA[Fishermen Intentions Toward Floating Net Cage based on Technology Acceptance Model and Theory of Reasoned Action ]]>
<![CDATA[Suef, Mokh]]>;
<![CDATA[Kurniati, Nani]]>;
<![CDATA[Azizah, Farras Rahardini]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 1 (2019): 4th International Seminar on Science and Technology 2018 (ISST 2018) ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2019i1.5130
<![CDATA[In order to support offshore aquaculture in Indonesia, a floating net cage is being developed by Pusat Studi Kelautan ITS and will be placed in Sidoasri Village, Malang, Indonesia. The use of floating net cage will shift the habits of the fishermen. It will be very for the effort of developing the floating net cage if it will be rejected by the fishermen. Therefore, it is important to measure the factors influencing fishermen intention as a potential user to use the cage. In this paper, Technology Acceptance Model is integrated with Theory of Reasoned Action to identify the factors. The findings of this study, obtained that fishermen intentions to use floating net cage is influenced by their attitude and subjective norm, while perceived usefulness and perceived ease of use have a role to affect the intentions indirectly]]>
<![CDATA[The Effect of Customer Loyality and Satisfaction's Factors in Visiting Mall XYZ ]]>
<![CDATA[Farony, Rivan]]>;
<![CDATA[Suef, Mokh.]]>;
<![CDATA[Ratnasari, Vita]]>
<![CDATA[ IPTEK Journal of Proceedings Series No 1 (2020): The 1st International Conference on Business and Engineering Management (IConBEM) ]]>
Publisher : <![CDATA[Institut Teknologi Sepuluh Nopember ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
DOI: 10.12962/j23546026.y2020i1.11941
<![CDATA[Mall Success can be seen with a large number of mall visitors and visitors coming. In this case, one of the malls in the Tidar area of Surabaya is more important than most of the malls in general in the city of Surabaya. At the XYZ mall area, visitors are seen lonely from day to day, this is a big question mark whether visitors are satisfied to receive a compilation of visiting the mall. For this reason, the satisfaction of visitors and customers in the mall is an important factor in determining the buying and selling activities in the mall. The research offered suggests about customer satisfaction and customer loyalty proposed by, hedonic value, Relaxation Value, socialization value, Utilitarian Value. This can affect the purchasing power of consumers to buy at the mall. Satisfaction can provide a supported spending will, thus providing a significant turnover of money. By creating a sense of satisfaction can generate customer loyalty in the mall. This research was conducted by distributing questionnaires to visitors or customers who have come to the XYZ mall. The method used in this research is Structural Equation Modeling. by Processing data using Smart PLS software because the research model is complex. The findings in this study are the outcome variable, Hedonic Value, Relaxation Value, and Socialization Value regarding customer satisfaction and customer loyalty, while the Utilitarian Value only has a significant effect on customer satisfaction. The results of this study are expected to make the mall management considerations to develop the right strategy in increasing the number of visitors and customers to come to the mall.]]>
<![CDATA[Reducing Production Waste Using Lean Manufacture ]]>
<![CDATA[Tommy Anandra Sunardi]]>;
<![CDATA[Mokh Suef]]>
<![CDATA[ Jurnal Teknik ITS Vol 8, No 2 (2019) ]]>
Publisher : <![CDATA[Direktorat Riset dan Pengabdian Masyarakat (DRPM), ITS ]]>
Show Abstract
|
Download Original
|
Original Source
|
Check in Google Scholar
|
Full PDF (549.626 KB)
|
DOI: 10.12962/j23373539.v8i2.49708
<![CDATA[Currently, in globalization era, business competition in the fertilizer industry in Indonesia is very tight. This spurred the company to continue improving production results in terms of quality, quantity, price, and timeline of delivery to its customers. PT. JM Fertilizo (PT. JMF) is a company engaged in the processing of mining products that produce fertilizer for export purposes. One of the products delivered by PT. JMF is fosfat powder and Granule fertilizer. The company data shows in 2016 the company able to produce 550 tonnes / month and in 2017 able to produce 350 tonnes / month. Furthermore, there are still many products that can't meet customers requirement and several delays in product delivery. This problem causing inefficiency and decrease in production capacity. Therefore, this study was conducted to reduce the problems that exist in PT. JMF. The study which applied tools from Lean manufacturing, named value stream mapping and root cause analysis method has a conclusion that inappropriate process and waiting are the most dominant waste.]]>
