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All Journal EKONOMIS : Journal of Economics and Business JMM (Jurnal Masyarakat Mandiri) Ensiklopedia of Journal Dinasti International Journal of Digital Business Management Akrab Juara : Jurnal Ilmu-ilmu Sosial Jurnal Ilmiah Ekonomika & Sains Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Publikasi Ilmu Manajemen Jurnal Administrasi Sosial dan Humaniora (JASIORA) Jurnal Kabar Masyarakat Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Jurnal Manajemen Bisnis Era Digital Jurnal Manajemen Kewirausahaan dan Teknologi Fundamentum: Jurnal Pengabdian Multidisiplin Kesejahteraan Bersama : Jurnal Pengabdian dan Keberlanjutan Masyarakat
Yudhi Novriansyah
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Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Public Health Social Sciences Other

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Literasi Perlindungan Konsumen pada Layanan Perbankan Syariah di Kalangan Mahasiswa Universitas Muara Bungo Yudhi Novriansyah; Herawati Herawati; Usdeldi Usdeldi
FUNDAMENTUM : Jurnal Pengabdian Multidisiplin Vol. 4 No. 2 (2026): Mei: FUNDAMENTUM : Jurnal Pengabdian Multidisiplin
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/fundamentum.v4i2.1698

Abstract

The development of Islamic banking activities in Indonesia currently is not matched by adequate understanding among students, particularly regarding the rights and obligations of customers, Sharia contract literacy, and consumer protection mechanisms. This Community Service Activity aims to enhance the understanding of Muara Bungo University students regarding customer rights and obligations, complaint procedures, basic sharia contract literacy, prevention of detrimental service practices, and the resolution process for sharia banking consumer disputes. The activity was attended by 50 students from all faculties and department, conducted using the Participatory Action Research (PAR) approach through the stages of problem identification, planning, implementation with interactive lecture methods, and evaluation. The results of the activity showed a significant increase in understanding, marked by the growing awareness of participants regarding the rights and obligations of customers, understanding of Islamic banking contracts, as well as the ability to comprehend consumer protection concepts and the dispute resolution process effectively. Consumer protection literacy education has proven to have a positive impact on students in preparing themselves to face the banking world, both in the context of employment and business in the future.
Co-Authors A.A. Ketut Agung Cahyawan W Agista Bella Rahmanita Bela Putra Darham Darham Darham Wahid Dea Ayu Kirana Mukti Delila Fitri Harahab Dicky Bimas Prayoga Febri Silviana Gion Ramadhan Handoko Firmansyah Herawati Herawati Ida Zuliyana Isman Isman Khairun A Roni Khairun A Roni KHOIRUN NISA Misra Yeni Misra Yeni R Muhammad Asman Nurmala Sari Roni, Khairun A Setiono Setiono Suci Sabilah Supriyati Supriyati Supriyati Supriyati Usdeldi, Usdeldi yanto, heri