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All Journal Jurnal Pendidikan dan Pengajaran Publika BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Informasi dan Komunikasi Administrasi (JIKAP) Journal of Research and Development on Public Policy Journal of Management and Creative Business Jurnal Riset Manajemen dan Ekonomi Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Cendikia: Jurnal Pendidikan dan Pengajaran Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Pusat Publikasi Ilmu Manajemen Bersatu: Jurnal Pendidikan Bhinneka Tunggal Ika
Tutik Susilowati
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STRATEGI PENINGKATAN KUALITAS PELAYANAN JALAN TOL DI PT JASA MARGA (PERSERO) TBK SURABAYA TUTIK SUSILOWATI
Publika Vol 1 No 3 (2013)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v1n3.p%p

Abstract

Kemacetan merupakan masalah yang tidak pernah selesai dalam masalah trasportasi di Indonesia, karena sampai sekarang tingkat jumlah kendaraan atau tingkat trasportasi darat semakin tahun semakin bertambah dimana hal tersebut tidak diimbangi dengan pelebaran jalan sehingga terjadi kemacetan.Untuk mengatasi kemacetan tersebut pemerintah membangun jalan tol, maka PT Jasa Marga Surabaya meningkatkan kualitas pelayanan jalan tol demi kelancaran lalu lintas dijalan, tujuan dari penulisan skripsi ini dimaksudkan untukmendeskripsikan dan menganalisis Strategi Peningkatan Kualitas Pelayanan Jalan Tol Di PT Jasa Marga (Persero) Tbk Surabaya. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif. Fokus dalam meningkatkan kinerja pelayanan publik (khususnya pada layanan jalan tol) dengan menggunakan teori David Osborne dalam Sedarmayanti (2009), antara lain Strategi inti, Strategi konsekuensi, Strategi pelanggan, Strategi pengawasan, dan Strategi budaya. Lokasi penelitian dilakukan di PT Jasa Marga Surabaya di Plaza Tol Kota Satelit Jl. Mayjen Sungkono Surabaya 60189. Informan penelitian ini antara lain Manager Sumber Daya Manusia (SDM) PT Jasa Marga Surabaya, Assisten manager traffic services PT jasa Marga Surabaya, dan Pengguna layanan jalan tol.Teknik pengumpulan data dalam penelitian ini berupa observasi, dokumentasi, dan wawancara.Analisis data dilakukan dengan pengumpulan data, klasifikasi data dan penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa adanya strategi yang dibuat oleh PT Jasa Marga Tbk Surabaya.dimana melihat dari konsep David Osborne dalam Sedarmayanti (2009), antara lain Strategi inti (adanya penerapan tata nilai di PT Jasa Marga Surabaya yaitu JSMR (Jujur, Sigap, Mumpuni, Respek), Strategi konsekuensi (adanya peraturan didiplin karyawan, punishment (hukuman) dan rewards(hadiah/imbalan), Strategi pelanggan (adanya layanan lalulintas, layanan kontruksi, layanan transaksi, diadakan kegiatan survey pelanggan dan tempat penerimaan kritikan dan saran), Strategi pengawasan (adanya pelatihan pada karyawan, adanya pengawasan terhadap kinerja pegawai dan laporan hasil kerja para karyawan yang telah dilakukan selama mengerjakan perkerjaannya), Strategi budaya (semua karyawan harus melayani pelanggan dengan ramah, dan adanya pengawasan budaya yang harus dilakukan terhadap para karyawan). Rekomendasi yang dilakukan agar terjadi peningkatan kualitas pelayanan jalan tol lebih baik antara lain lebih memantau para petugas yang terjun langsung kelapangan atau ke jalan tol, perlunya pembenahan atau perbaikan pembatas jalan di jalan tol, meningkatkan sosialisasi mengenai E-toll Card kepada masyarakat supaya masyarakat banyak yang menggunakan pembayaran tarif tol dengan non tunai, tersedianya media online dalam pembuatan E-toll Card. Kata Kunci : strategi, kualitas layanan, Jalan tol
GERAKAN LITERASI SEKOLAH DI SMK N 1 SURAKARTA Khinanti Tito Pawistri; C. Dyah Sulistyaningrum I; Tutik Susilowati
JIKAP (Jurnal Informasi dan Komunikasi Administrasi Perkantoran) Vol 5, No 3 (2021): Agustus
Publisher : Program Studi Pendidikan Administrasi perkantoran FKIP UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jikap.v5i3.52624

Abstract

Pelaksanaan gerakan literasi di SMK N 1 Surakarta dimulai dengan melakukan koordinasi agar sistem keberjalanan GLS sesuai dengan buku Panduan. Selanjutnya sekolah mempersiapkan faslitas penunjang berupa rak buku, fasilitas internet dan penambahan koleksi buku. Dari 7 kegiatan yang tertulis di Buku Panduan Gerakan Literasi di Sekolah Menengah Kejuruan dan dari hasil koordinasi sistem pelaksanaan GLS, SMK N 1 Surakarta sampai saat ini hanya melaksanakan 3 kegiatan, karena Sekolah masih berada pada tahap pembiasaan, langkah tersebut merupakan bentuk komitmen sekolah untuk melaksanakan program GLS. Tahap pembiasan dengan kegiatan membaca selama 15 menit sebelum kegiatan belajar pada hari selasa, rabu dan kamis, merupakan bentuk kedisiplinan guru dan siswa dalam melaksanakan gerakan literasiPelaksanaan program tidak lepas dari kendala yang muncul ditengah proses pelaksanaannya, kendala yang dihadapi dalam pelaksanaan GLS di SMK N 1 Surakarta yaitu guru dan siswa masih ada yang terlambat masuk kelas, ketaatan siswa yang masih rendah dalam melaksanakan program, kurangnya fasilitas sekolah untuk program GLS, dan akses internet terbatas.Cara yang digunakan untuk mengatasi kendala siswa yang terlambat, tidak mengikuti, dan telat dalam mengumppulkan tugas yakni dengan cara pengecekan berkala keadaan dikelas saat pelaksanaan GLS dan sesekali memberikan teguran, pihak sekolah menambah jumlah buku untuk melengkapi koleksi bahan bacaan di perpustakaan, memperbanyak pemasangan titik hotspot agar fasilitas internet memiliki jaringan yang lancar.Melalui pelaksanaan GLS, mampu memberikan kesempatan bagi siswa untuk memperoleh ilmu lain diluar ilmu akademik, sehingga mampu menambah wawasan bagi siswa. Jika dilaksanakan secara berkelanjutan diharapkan mampu meningkatan Sumber Daya Manusia yang ada.
Penguatan Kelembagaan Unit Usaha Taman Wijaya Pojok Hery Sawiji; Subroto Rapih; Wiedy Murtini; Nur Rahmi Akbarini; Tutik Susilowati
BERNAS: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2024)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jb.v5i1.7237

Abstract

BUMDes aims to improve the village economy and increase the income of the village community through the management of natural resources, social potential, and economic potential owned by the village. Village independence can be measured by its ability to finance village government activities both in terms of government, development and society. Pojok Village is one of the villages in Mojogedang Sub-district, Karanganyar Regency, which has a BUMDes and one of its businesses is Taman Wijaya Pojok. In the process of running the business, there are several problems including institutional issues, business ideas and opportunities, and financial management issues. These problems are urgent to solve so that the service team seeks to provide training which is carried out in several stages. The aim of this activity is to provide training on institutional strengthening at Taman Wijaya Pojok. The participants in this training were 30 people including the village government, the staff of Taman Wijaya, and community members who sell in Wijaya Park. Pre tests and Post tests were conducted to determine how far the training participants understood the material to be targeted. The final results of the training showed that there was a change in participants' understanding marked by an increase in the average score obtained.
Keterampilan Teknologi Informasi Pegawai Kantor Kecamatan Colomadu Lu’lu’ Siti Jamilah; Patni Ninghardjanti; Tutik Susilowati
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 1 No. 4 (2023): OKTOBER: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v1i4.771

Abstract

This study aims to (1) knowing the description of employees' IT skills carried out at the Colomadu District Office, (2) knowing the efforts made in improving IT skills carried out at the Colomadu District Office, (3) knowing the things that affect the mastery of employees' IT skills. This research is a qualitative research supported by simple quantitative research with a case study. The data sources for this research include events related to difficulties in operating information technology for employees, informant (employees working at the Colomadu District Office). The sampling technique was carried out using purposive sampling technique. Data collection was carried out by interviews, observation, documentation and questionnaires. The validity test technique used is the credibility test with source triangulation and technique triangulation. transferability test, dependability test, confirmability test. Data analysis using interactive and flowing models. The results of this study are, (1) An overview of the IT skills of the employees of the Colomadu District Office, namely there are employees who only master basic IT skills, there are employees who cannot operate IT at all and there are employees who are quite proficient in IT. (2) Efforts to improve the IT skills of employees of the Colomadu District Office, namely: a) sending employees to take part in Bimtek and Training, b) providing motivation by the leadership, c) self-study. (3) factors that influence the IT skills of Colomadu District Office employees, namely: a) age factor, b) lack of self-awareness of employees, c) no special training for employees who are less skilled.
Analisis Kepuasan Pengguna Laboratorium Pendidikan Administrasi Perkantoran Fakultas Keguruan Dan Ilmu Pendidikan Universitas Sebelas Maret Aster Cahyaning Tyas; Tutik Susilowati
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 2 No. 2 (2024): April : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i2.369

Abstract

This research aims to (1) determine the satisfaction of students of the Office Administration Education Program 2021 and 2022 cohorts as laboratory users. (2) identify the attributes that are high priority and low priority in student satisfaction as laboratory users. This research is a quantitative study involving the population of active student users of the laboratory facilities in the Office Administration Education Program at the Faculty of Teacher Training and Education, Universitas Sebelas Maret, namely students from the 2021 and 2022 cohorts totaling 280 students. Sampling from the quantitative data population used probability sampling with Simple Random Sampling technique involving 155 students. Data collection was conducted by distributing research questionnaires. Data analysis technique used the important performance analysis (IPA) method with the assistance of IBM SPSS version 22 software. The research results indicate that (1) students are not yet satisfied with the laboratory services of PAP FKIP UNS as evidenced by student satisfaction for all attributes being < 100% with an average conformity rate of 70%. The gap analysis results indicate that all statements have negative values with an average performance of 2.66 and an average importance of 3.79. (2) There are high priority attributes with an average importance > 3.79 but an average performance < 2.66, namely the competence of laboratory personnel, completeness, and suitability of laboratory equipment. Meanwhile, low priority attributes have an average importance < 3.79 and an average performance < 2.66, including the modernity of laboratory equipment, timeliness of service, readiness and responsiveness of laboratory personnel, as well as the availability of first aid kits in the laboratory.
Analisis Beban Kerja Tenaga Pendidik di SMK Kristen 1 Surakarta Mahendra Arya Wisnu Pradana; Tutik Susilowati
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 2 No. 3 (2024): Juli : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v2i3.394

Abstract

This research aims to: (1) determine formulation the educator's workload; (2) knowing educator's workload at SMK Kristen 1 Surakarta. This research is mixed research with a concurrent embedded strategy, using a quantitative approach based on Permendikbud No. 15 Tahun 2018, and qualitative case studies. The population in this study is all educators. The sampling technique is quantitative with saturated sampling and qualitative with purposeful sampling. Informants include school principals, vice of curricula, and educators with non-standard workloads. Quantitative data was collected using document studies, and qualitative using interviews. Techniques for testing validity of quantitative data aren’t needed, and qualitative use triangulation credibility tests, transferability tests, dependability tests, and confirmability tests. Quantitative data analysis using simple quantitative descriptives, and qualitative using Miles and Huberman's data analysis theory. Research results: (1) the main party in formulating workload is vice of curriculum,  formulation of workload is based on Permendikud No. 15 Tahun 2018, formulation of workload is carried out at the beginning of the academic year, and already has a flow formulation; (2) results of calculating workload of educators in 2023 show that 64.52% of educators already have an inload workload, 29.03% of educators overload , and 6.45% of educators have underload workload. The problem of workload overload is caused by educators leaving school, the impact that occurs is the need to work outside of hours, the strategy used is to respond positively, time management, joint classes, student-centered learning, and collaborating with PLP students.
Pemeliharaan Arsip Di Sekretariat DPRD Kota Surakarta Happy Viona Aderika Putri Mulik; Tutik Susilowati; Winarno Winarno
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 1 (2024): Februari : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i1.944

Abstract

This research aims to find out: (1) what archives are maintained at the Surakarta City DPRD Secretariat, (2) archive maintenance procedures at the Surakarta City DPRD Secretariat, (3) inhibiting factors in the archive maintenance process at the Surakarta City DPRD Secretariat, (4) efforts to overcome factors inhibiting archive maintenance at the Surakarta City DPRD Secretariat. Sources of research data were obtained from informants (Secretary of the Surakarta City DPRD, Head of General Affairs and Finance, Archivist, documents (SK, PERGUB) and observation results. The sampling technique used purposive sampling and snowball sampling. Data collection techniques used interviews, observation and analysis documents. Data validity using triangulation of sources and methods. Data analysis techniques using interactive models. The results of the research show that: (1) the archives maintained at the Surakarta City DPRD Secretariat include two types, namely dynamic archives (active and inactive) and static archives. (2 ) archive maintenance procedures include two stages, namely, (a) maintenance of the archive storage environment, (b) maintenance of the physical condition of archives. (3) inhibiting factors in archive maintenance include: (a) employee negligence, (b) fumigation has not been carried out , (c) the presence of termites. (4) efforts to overcome factors inhibiting archive maintenance include: (a) providing guidance on archive maintenance, (b) equipping facilities and infrastructure to carry out archive maintenance.
Pengelolaan Sarana Dan Prasarana Di Laboratorium OTKP SMKN 1 Banyudono Hidyah Ila Agustina; Tutik Susilowati; Tri Murwaningsih
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 1 No. 4 (2023): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v1i4.451

Abstract

The aim of this research is to determine: (1) the management of facilities and infrastructure in the OTKP laboratory of SMKN 1 Banyudono, (2) the issues encountered regarding the management of facilities and infrastructure in the OTKP laboratory of SMKN 1 Banyudono, (3) the efforts made to optimize the management of facilities and infrastructure in the OTKP laboratory of SMKN 1 Banyudono. This research is a qualitative descriptive approach study. The sampling techniques used are purposive sampling and snowball sampling. Data collection takes the form of observations, interviews and analysis of documents and archives. The data validity test technique uses source triangulation and technical triangulation and member checking of the data that has been obtained is carried out on all informants. The validity of the data is tested using source triangulation and technique triangulation. Data analysis employs interactive analysis. The results of research in the OTKP laboratory of SMKN 1 Banyudono regarding the management of facilities and infrastructure are as follows:1) management includes a) planning, b) procurement, c) storage, d) maintenance, e) supervision, f) disposal, 2) problems encountered include: a) goods held not in accordance with the proposal, b) delay in the distribution of received items, c) limited laboratory space, d) delay in conducting necessary repairs, e) loss of small items, f) there is no laboratory assistant, g) disposal has not been carried out yet, 3) efforts made for optimization include: a) negotiating the development team meeting, b) submitting the next budget, c) the department proactively checking goods that have been held at TU, d) storing in a place that does not interfere with learning, e) routine and incidental maintenance, f) making regulations for borrowing goods, g) proposing the appointment of laboratory assistants, h) disposal has never been carried out.
Komunikasi Guru dan Siswa Kelas XII MPLB dalam Pembelajaran Pengelolaan Sumber Daya Manusia di SMKN 1 Surakarta Siti Yasiroh; Tutik Susilowati
Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika Vol. 2 No. 2 (2024): April : Jurnal Arjuna : Publikasi Ilmu Pendidikan, Bahasa dan Matematika
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/arjuna.v2i2.693

Abstract

This research aims to determine: (1) the communication process of teachers and students; (2) the communication pattern of teachers and students; and (3) the teacher's strategy to communicate with class XII MPLB students in learning human resource management at SMK N 1 Surakarta. This research is mixed with the type of sequential explanatory designs using descriptive quantitative and qualitative phenomenological research approaches. Respondents are all students of class XII MPLB and informants of teachers and students of class XII MPLB SMK N 1 Surakarta. The sampling technique used was quota sampling for quantitative data and purposive sampling for qualitative data. Data collection was done by questionnaire, interview, observation, and document study. The data validity test technique was carried out with content validation for quantitative data and reliability testing with source triangulation and technical triangulation, transferability testing, dependability testing, and confirmability testing. Quantitative data analysis used descriptive and qualitative data that was analyzed with an interactive model. The results showed that: (1) The communication process of teachers and students of class XII MPLB in learning human resource management at SMK N 1 Surakarta is still not optimal, with the majority using mixed language, fierce expressions, and voice intonations that are tense and frightening. (2) Communication patterns that occur in learning are one-way, two-way, and multi-directional. However, as much as 44.8% of the communication that occurs is one-way, which means that the tendency of communication that occurs is one-way because teachers tend to only lecture and tell their personal experiences, and students' perceptions if they ask questions or have opinions are not on their own initiative. As many as 51.4% of students' courage to ask questions is not optimal because students are afraid of teachers who look fierce and feel embarrassed with their friends. As many as 52.4% of students' courage in conveying ideas is not optimal because they are afraid of their fierce teachers and are not confident. As many as 54.3% of students feel that teachers value students' opinions, but there are also those who feel otherwise. (3) The communication strategy carried out by the teacher is to use a friendly approach to create a good relationship between teachers and students. In addition, teachers also show cheerfulness in learning by using humor to create a pleasant learning atmosphere and help students feel motivated to learn. Thus, these strategies help create a positive learning environment and support students' active participation.
Pengaruh Pengenalan Lapangan Persekolahan dan Persepsi Kesejahteraan Guru Terhadap Minat Menjadi Guru Mahasiswa Prodi Pendidikan Administrasi Perkantoran FKIP UNS Angkatan 2020 Nur Chotimah Wiji Utami; Tutik Susilowati
Bersatu: Jurnal Pendidikan Bhinneka Tunggal Ika Vol 2 No 2 (2024): Maret : Jurnal Pendidikan Bhinneka Tunggal Ika
Publisher : LPPM Politeknik Pratama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/bersatu.v2i2.651

Abstract

This research aims to (1) determine whether there is an influence of PLP on interest in becoming a teacher for students of the 2020 FKIP UNS Office Administration Education Study Program, (2) determine whether or not there is an influence of teacher welfare perceptions on interest in becoming a teacher for students of the 2020 FKIP UNS Office Administration Education Study Program, (3) determine whether or not there is an influence of PLP and perceptions of teacher welfare on the interest in becoming a teacher for students of the Office Administration Education Study Program FKIP UNS class of 2020. This research is a quantitative research with the population used in this research being students of the Office Administration Education Study Program Class of 2020 who have already carried out PLP. The sample used a saturated sampling technique, which means that the entire population was used as a research sample of 75 students. Data collection was carried out by distributing research questionnaires. The data analysis technique uses multiple linear regression methods with the help of IBM SPSS version 25 software. The results of the research show that: (1) there is a positive and significant influence of Introduction to the School Field (PLP) on interest in becoming a teacher for students of the 2020 FKIP UNS Office Administration Education Study Program. proven by the value of tcount (2.04) > ttable (1.99) and a significance value of 0.04 < 0.05, (2) there is a positive and significant influence on the perception of teacher welfare on interest in becoming a student teacher at the Office Administration Education Study Program, FKIP UNS class of 2020 is proven by the value of tcount (5.06) > ttable (1.99) and a significance value of 0.00 < 0.05, (3) there is a positive and significant influence together with the introduction of the school field and the perception of teacher welfare on interest. being a student teacher of the 2020 FKIP UNS Office Administration Education Study Program is proven by the value of Fcount (62.82) > Ftable (3.97). The results of this research show that the effective contribution value together is 0.63 or 63%, while the remaining 37% is influenced by other factors or variables not examined in this research.
Co-Authors Akbarini, Nur Rahmi Akbarini, Nur Rahmi Andriyani Andriyani Anis Nur Jaya Santi Anton Subarno Aster Cahyaning Tyas C. Dyah Sulistyaningrum I Cicilia Dyah Cicilia Dyah Sulistyaningrum Indrawati Cicilia Dyah Sulistyaningrum Indrawati Damayanti, Farikha Dea Putri Aprilia Dhiki Setiawan Dian Maharani Evi Afifah Susanto Fahmi Amrullah Fiorentina Nindy Dheria Gita Wulan Mayhesya Happy Viona Aderika Putri Mulik Hery Sawiji Hery Sawiji Hessa Fadhela Putri Hidyah Ila Agustina Irfan Dwi Atmoko Joko Sutrisno Jumiyanto Widodo Khinanti Tito Pawistri Lu’lu’ Siti Jamilah Mahendra Arya Wisnu Pradana Nur Chotimah Wiji Utami Patni Ninghardjanti Patni Ninghardjanti Saputri, Rizqi Luwih Siti Yasiroh Subroto Rapih Subroto Rapih, Subroto Susantiningrum Susantiningrum Tri Murwaningsih Tri Murwaningsih, Tri Triharyanto, Eddy Wiedy Murtini Wijayanti, Dinda Pangestika Winarno * **, Winarno * Yosep Tegar Prameswara