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All Journal Jurnal Sains Sosio Humaniora Enrichment : Journal of Management Jurnal Pengabdian kepada Masyarakat Nusantara JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA Jurnal Ilmiah Ilmu Terapan Universitas Jambi Jurnal Multidisiplin Sahombu Trending: Jurnal Manajemen dan Ekonomi

Dhita Dhora Damayanti

Universitas Islam Lamongan, Indonesia

Author-ID : 4039549

Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

Published : 7 Documents Claim Missing Document

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Articles

Kerangka Konseptual Kualitas Layanan Elektronik Dan Perilaku Konsumen Melalui Customer Perceived Value Dhita Dhora Damayanti
Jurnal Sains Sosio Humaniora Vol. 5 No. 2 (2021): Volume 5, Nomor 2, Desember 2021
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jssh.v5i2.16474

Tujuan: Industri jasa penting untuk menentukan desain layanan baik secara konvensional maupun elektronik yang berkualitas. Pada masa pandemi seperti saat ini, penyedia jasa layanan yang tidak bisa melayani secara tatap muka perlu mempertimbangkan untuk meningkatkan kualitas layanan elektroniknya untuk tetap bisa menciptakan kepuasan pada pelanggannya. Tujuan dari artikel ini adalah untuk memberikan kerangka konseptual terkait kualitas layanan elektronik pada bidang jasa yang dimediasi oleh Customer perceived value. Metode: Metode yang digunakan dalam artikel ini adalah dengan literatur riview dimana meninjau artikel-artikel yang berkaitan dengan kualitas layanan elektronik yang diterbitkan di emerald.com terutama di dalam bidang jasa. Hasil: Dari hasil tinjauan literartur ditemukan bahwa selain mempengaruhi kepuasan pelanggan baik secara langsung maupun melalui customer perceived value, kualitas layanan elektronik juga bisa mempengaruhi hal-hal lain bagi penyedia jasa. Jika kepuasan berorientasi pada pelanggan, maka pengauruh kualitas layanan elektronik bisa mempengaruhi perusahaan dalam hal citra perusahaan yang baik dan WoM Kontribusi: Artikel ini diharapkan mampu memberikan konsep baru terkait penelitian tentang kualitas layanan elektronik. Mengingat saat ini adalah era pandemic penyedia jasa layanan bisa focus mendesain layanan elektronik mereka untuk meningkatkan kepuasan dan perilaku konsumennya yang bisa berpengaruh baik pada perusahaan dalam jangka pendek maupun jangka panjang,

Analisis modal usaha, karakteristik entrepreneur, pemanfaatan teknologi, dan strategi pemasaran terhadap perkembangan umkm dimediasi kepuasan konsumen Abid Muhtarom; Dhita Dhora Damayanti; Sherlyna Alyazana Salsabila
Jurnal Pendidikan, Sains Sosial, dan Agama Vol. 8 No. 1 (2022): Jurnal Pendidikan, Sains Sosial, dan Agama
Publisher : STABN RADEN WIJAYA WONOGIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53565/pssa.v8i1.447

Permasalahan perekonomian merupakan hal yang perlu difikirkan bagi semua orang, apalagi pada era 4.0. Maka, perlu adanya sebuah kontribusi yang dapat membawa perekonomian menjadi lebih baik salah satunya dengan mengembangkan UMKM. Jenis penelitian yaitu kuantitatif, populasi yang digunakan berjumlah 127 pelaku UMKM dan 127 konsumen. Penelitian ini menggunakan metode SEM alat SmartPLS. Hasil penelitian ini Variabel Modal Usaha (X1) dan Karakteristik Entrepreneur (X2) terhadap Perkembangan UMKM (Y) memiliki pengaruh negatif dan tidak signifikan. Variabel Pemanfaatan Teknologi (X3) terhadap Perkembangan UMKM (Y) memiliki pengaruh positif tetapi tidak signifikan. Variabel Strategi Pemasaran (X4) terhadap Perkembangan UMKM (Y) memiliki pengaruh positif dan signifikan. Dalam uji mediasi variabel Modal Usaha, Karakteristik Entrepreneur, Pemanfaatan Teknologi Terhadap Perkembangan UMKM Dimediasi Kepuasan Konsumen dinyatakan full mediation. Variabel Strategi Pemasaran Terhadap Perkembangan UMKM Dimediasi Kepuasan Konsumen dinyatakan parsial mediation

Strategies to Improve Customer Satisfaction in Kusuma Persada Utama in Lamongan District (a Strategy to Increase Customer Satisfaction at PT. Kusuma Persada Utama in Lamongan Regency) Dhita Dhora Damayanti
Enrichment : Journal of Management Vol. 11 No. 1, Novembe (2020): Management
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (687.279 KB)

In Indonesia, it is certainly very modern, so that in recent years there have been many residential and property businesses. In this property and housing business in Indonesia, there are many types of houses to be traded. And the contractor's business is a company that is contracted or hired to carry out work projects based on the contents of the contract that he won from the project owner who is an agency or individual. The population in this study was taken from all customers of PT. Kusuma Persada Utama as many as 100 people. The sample used in this study were 50 respondents with the calculation of the Slovin formula.

Business Development At Bumdes Jati Makmur Jatirejo Village, Tikung District, Lamongan Regency Evi Fitrotun Najiah; Henny Mahmudah; Dhita Dhora Damayanti; Nabila zakiyatul Imamah
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 3 No. 2 (2022): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Cv. Utility Project Solution

BUMDes is an opportunity for the village to build itself as a locomotive of prosperity for itself. Evidently, since the Village Fund was disbursed, thousands of villages have produced BUMDes with brilliant achievements, not only being able to create high rupiah profits but also being able to solve various social problems themselves. In order for BUMDes to be able to develop and build their welfare, it is necessary to specifically design BUMDes training that will provide understanding and ability for village officials and BUMDes administrators to form, manage and develop their BUMDes into BUMDes that are able to give birth to social benefits as well as profit-generating business units. BUMDes training materials combine an understanding of the philosophy of BUMDes, understanding of BUMDes with all its scope, roles and responsibilities of village governments, BUMDes and BPD administrators to how BUMDes are able to analyze the potential of their villages through special analysis techniques. Thus, it is hoped that from this training activity, BUMDes Jati Makmur, Jatirejo Village, is able to exist and always develop activities well.

Pengukuran Kualitas Layanan Elektronik Bidang Jasa: Sebuah Kajian Pustaka Damayanti, Dhita Dhora; Haryono, Mugi
Jurnal Ilmiah Ilmu Terapan Universitas Jambi Vol. 5 No. 1 (2021): Volume 5, Nomor 1, Juni 2021
Publisher : LPPM Universitas Jambi

Kualitas layanan merupakan tolok ukur utama dalam menciptakan kepuasan pelanggan. Pada industri jasa perlu kiranya untuk menentukan desain layanan baik secara konvensional maupun elektronik yang berkualitas. Pada masa pandemi seperti saat ini, penyedia jasa layanan yang tidak bisa melayani secara tatap muka perlu mempertimbangkan untuk meningkatkan kualitas layanan elektroniknya untuk tetap bisa menciptakan kepuasan pada pelanggannya. Tujuan dari artikel ini adalah untuk memberikan tinajuan literatur terkait kualitas layanan elektronik pada bidang jasa. Implikasinya adalah untuk pihak manajerial dan pemasar dapat menentukan skala pengukuran yang tepat dalam mendesain layanan elektroniknya sesuai dengan kebutuhan perusahaannya dan dapat meningkatkan kepuasan pelanggannya

Hospital Services And Their Influence On Patient Satisfaction With Emotional Moderation Dhita Dhora Damayanti; Evi Fitrotun Najiah; Levia Inggrit Sayekti
Jurnal Multidisiplin Sahombu Vol. 5 No. 01 (2025): Jurnal Multidisiplin Sahombu (2025)
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

The topic related to satisfaction with a service is an issue that is still interesting to study. Service quality in the service industry is closely related to the process of forming individual satisfaction. Many phenomena occur, especially in health services in hospitals. Apart from the existing phenomena, it turns out that several studies related to the quality of hospital services that have been conducted previously still found inconsistent results (Kim, 2011; Chandra et al., 2018; Ratnawati, 2020). The inconsistent relationship that has occurred so far requires further explanation related to the causal factors. This inconsistent phenomenon and relationship certainly requires further explanation related to the causal factors. Therefore, the current study was conducted to explain this by conceptualizing emotions as a moderating variable. The research method used was a survey conducted on patients at several private hospitals in Lamongan. Data collection was carried out through a questionnaire on 300 respondents. Furthermore, the data will be analyzed with Partial least Square (PLS). Research results explain that quality measured service with HCSQ Model has significant influence to satisfaction patient. On the side other, variable emo moderator said weaken interaction connection between quality service with satisfaction However No significant.

Pengaruh Gengsi, Tekanan Sosial Media, dan Kontrol Diri Terhadap Perilaku Konsumtif Berlebihan pada Penggunaan Marketplace Shopee Yolanda Mey Erwadi; Indira Shofia Maulida; Moh. Muklis Sulaeman; Dhita Dora Damayanti
Trending: Jurnal Manajemen dan Ekonomi Vol. 3 No. 2 (2025): Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v3i2.4022

In this digital era, consumptive behavior is increasing, especially through online shopping platforms such as Shopee. Prestige and social media pressures, such as trends and lifestyles displayed on these platforms, are thought to strongly influence consumer purchasing decisions. In contrast, self-control is expected to be an inhibiting factor for excessive consumptive behavior. This study aims to analyze the influence of prestige, social media pressure, and self-control on excessive consumptive behavior in Shopee marketplace users. This research uses a quantitative approach with a survey method. Samples were taken randomly from active Shopee users with certain criteria. Data were collected through a questionnaire that measured the variables studied, namely prestige, social media pressure, self-control, and excessive consumptive behavior. Data analysis was carried out using multiple linear regression techniques to test the research hypothesis. The results showed that prestige, social media pressure, and self-control have a positive and significant influence on excessive consumptive behavior in using the Shopee marketplace. This indicates that the higher the perceived prestige and social media pressure, the higher the tendency of consumers to behave excessively consumptively. Conversely, the higher the self-control, the lower the tendency. This research provides practical implications for consumers to be more aware of the factors that influence their consumptive behavior, as well as for Shopee to develop more responsible marketing strategies and features that support consumer self-control.

Co-Authors Evi Fitrotun Najiah Evi Fitrotun Najiah Haryono, Mugi Henny Mahmudah Indira Shofia Maulida Moh. Muklis Sulaeman Muhtarom, Abid Nabila zakiyatul Imamah Sayekti, Levia Inggrit Sherlyna Alyazana Salsabila Yolanda Mey Erwadi

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